Senior Application Monitoring Specialist - BSTD at South African Reserve Bank

Brief description

The main purpose of this position is to support, maintain and enhance all application performance management (APM) solutions and lead third-party service providers to ensure the availability, health and optimal performance of systems used in the South African Reserve Bank (SARB).

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Monitor applications and underlying environments (databases and application servers and well as the cloud infrastructure) to ensure capacity management, systems availability and optimal long-term performance.
• Configure, upgrade and provide general support for all APM solutions.
• Drive enhancements of all APM solutions through the installation of new features and the configuration of solution architecture throughout the application life cycle to ensure the delivery of new functionality and innovation.
• Execute the applications roadmap and product life cycle to enable accessibility to product support as well as the latest functionality and innovation.
• Provide guidance and technical input to service providers in resolving complex issues across all APM applications, addressing integration issues across multiple business applications. 
• Lead engagements with cross-functional stakeholders and take responsibility for managing the relationships. 
• Keep abreast of industry best practices and technologies and lead the implementation of APM solutions. 
• Impart knowledge of the technical environment to the system development team. 
• Proactively identify and drive initiatives to ensure compliance and adherence with security and application standards across all APM solutions.
• Identify, manage and mitigate risks relating to the support of all APM solutions.
• Provide reports and recommendations (including the development of dashboards) on solution performance and system availability to senior management and relevant stakeholders.
• Manage the delivery and performance of third-party service providers against the agreed service level agreements.
• Provide input into the divisional budget and forecasts related to operational expenditure for the APM solutions.
• Collaborate with the network team and application owners to ensure end-to-end monitoring and provide resolutions in line with best practices and standard operating procedures.

QUALIFICATIONS

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Computer Science, Information Systems or an equivalent qualification; and
• a minimum of 8 to 10 years of experience in supporting, maintaining and enhancing APM solutions. 

Additional requirements include:

• industry, organisational and business awareness knowledge and skill;
• quality assurance knowledge and skill;
• continuous improvement knowledge and skill;
• continued learning and/or professional development knowledge and skill;
• business continuity and planning knowledge;
• IT enablement planning knowledge;
• IT transformation and innovation skills;
• release management knowledge;
• application design, configuration and development knowledge and skill;
• application support and maintenance knowledge and skill;
• infrastructure design and development knowledge and skill;
• systems integration knowledge and skill;
• planning and organising skills;
• building and managing relationships; and
• technical analytical skills.