Senior Application Support Analyst at Sanlam Group

What will make you successful in this role?

• Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
• Gathering information and analyzing user requirements for business process improvements and system enhancements.
• Writing business and functional specifications for business process and/or system enhancements.
• Engaging with outsourced partners to complete requirement specifications and impact assessments.
• Integration analysis, data analysis, dash-boarding and reporting specifications.
• Engage with Project Business analysts in order to provide post-project implementation support to business 
• Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
• Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
• Participate in formal application change control processes.
• Participate in formal incident management processes with both internal and external (Outsourced) teams.
• Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
• Act as a source of leadership and guidance for the IT support team.

Qualification and Experience

• Matric and Relevant IT tertiary qualification
• A formal Business Analysis certification
• Minimum of 10 years’ experience in a similar role
• Collective Investment Schemes experience is essential
• Experience with tax reporting would be beneficial.
• BI Experience would be beneficial
• Experience in System Analysis and Design would be beneficial

Competencies

Technical: 

• Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
• Ability to write SQL queries to an intermediate level.
• Ability to perform process mapping and design.
• Ability to compile test plans and test cases.
• Ability to transfer knowledge to users, trainers and peers.
• Strong facilitation skills for meetings, workshops and forums.
•  Ability to package and present analysis with recommendations to management and executive teams.

Behavioural: 

• Strong attention to detail.
• Proactive approach.
• Customer Focused 
• Cultivates a culture of Innovation 
• Ability to frame problems and develop solutions aligned to strategic objectives.
• Ability to work in complex, changing environments.
• Collaborates 
• Being Resilient 
• Drives results 
• Ability to perform well under pressure.
• Willingness to learn new systems.