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  • Posted: Jun 22, 2022
    Deadline: Not specified
  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilful ...
    Read more about this company


    Senior Application Support Analyst

    What will make you successful in this role?

    • Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
    • Gathering information and analyzing user requirements for business process improvements and system enhancements.
    • Writing business and functional specifications for business process and/or system enhancements.
    • Engaging with outsourced partners to complete requirement specifications and impact assessments.
    • Integration analysis, data analysis, dash-boarding and reporting specifications.
    • Engage with Project Business analysts in order to provide post-project implementation support to business 
    • Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
    • Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
    • Participate in formal application change control processes.
    • Participate in formal incident management processes with both internal and external (Outsourced) teams.
    • Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
    • Act as a source of leadership and guidance for the IT support team.

    Qualification and Experience

    • Matric and Relevant IT tertiary qualification
    • A formal Business Analysis certification
    • Minimum of 10 years’ experience in a similar role
    • Collective Investment Schemes experience is essential
    • Experience with tax reporting would be beneficial.
    • BI Experience would be beneficial
    • Experience in System Analysis and Design would be beneficial



    • Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
    • Ability to write SQL queries to an intermediate level.
    • Ability to perform process mapping and design.
    • Ability to compile test plans and test cases.
    • Ability to transfer knowledge to users, trainers and peers.
    • Strong facilitation skills for meetings, workshops and forums.
    •  Ability to package and present analysis with recommendations to management and executive teams.



    • Strong attention to detail.
    • Proactive approach.
    • Customer Focused 
    • Cultivates a culture of Innovation 
    • Ability to frame problems and develop solutions aligned to strategic objectives.
    • Ability to work in complex, changing environments.
    • Collaborates 
    • Being Resilient 
    • Drives results 
    • Ability to perform well under pressure.
    • Willingness to learn new systems.

    Method of Application

    Interested and qualified? Go to Sanlam on to apply

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