Senior Application Support Specialist (Forecast and replenishment) at Shoprite Group of Companies

Job Objectives    
Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions.

•  To generate knowledge about the current business process, design current business flows, study current business processes and its complication, and getting through with the current business setup
•  Identifies the use cases and transforms them into logical and technical views
•  Track and manage the team’s performance.
•  Manage business expectations and delivery of incidents, work requests and change requests

Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request

•  Design and implement technological business solutions
•  Prepare test scripts and execute testing of the configured scenarios
•  Maintain the task management systems (EPM and Remedy)

To provide support to the members of the team as well as users of the SAP System

•  Assist the business users when necessary
•  Assist the Business Analysts with the capabilities of the SAP System when required

Qualifications    

• Matric
• 3 year Degree or Diploma (Essential)

Experience    

• SQL (23 years)
• Excel (23 years)
• Knowledge in Forecasting and Replenishment systems
• Experience in JDA (Blue Yonder) systems and integration

Knowledge and Skills    

• System testing (23 years)
• System support (23 years)
• Technical Lead Role (23 years)