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  • Posted: May 17, 2021
    Deadline: Not specified
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  • The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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    Pharmacy Manager

    Job Objectives    
    INDIVIDUAL

    Dispensing

    OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

    • Pharmacy administration
    • Housekeeping
    • Stock control
    • Customer service
    • Sales
    • Compliance
    • Marketing campaigns

    MANAGEMENT

    • Operational work planning, priority setting and scheduling
    • Operational performance monitoring
    • People and enabling capacity management/Resourcing
    • Manage cross functional relationships e.g. with prescribers, suppliers, head office,
    • store manager, cash office
    • Resolve escalated operational issues
    • Budget management

    LEADERSHIP

    • Develop and tutor staff, interns and assistants
    • Motivate and discipline team
    • Qualifications    
    • B.Pharm degree
    • Registered as a pharmacist at the pharmacy council (SAPC)
    • Registered tutor (advantageous)

    Experience    

    • Experience in managing staff will be advantageous
    • Experience in a retail pharmacy will be an advantage
    • Knowledge and Skills    
    • Knowledge of Retail operations (Advantageous)
    • Knowledge of dispensing systems and ordering systems
    • Knowledgeable with regard to pharmacy legislation
    • Knowledge of financial management principles and systems
    • Computer literacy – MS Office skills
    • Good language skills – fluent in English and at least one other official language
    • Unisolv experience
    • Marconi experience (advantageous)
    • Sound numerical skills
    • Effective conflict management skills
    • Very good interpersonal and customer centric skills
    • Deadline driven, excellent organizing and planning skills
    • High level of attention to detail
    • Ability to lead, motivate and discipline a team
    • Ability to develop and tutor staff, interns and assistants

    go to method of application »

    Pharmacist Assistant (Learner Basic)

    Job Objectives    

    •  Stock control
    •  Dispensing (under supervision of pharmacist)
    •  Administration
    •  Housekeeping
    •  Frontshop service

    Qualifications    

    •  Grade 12 - English and Mathematics compulsory

    Experience    

    •  Experience in a Pharmacy would be advantageous

    Knowledge and Skills    

    •  Knowledge of dispensing systems and ordering systems would be advantageous
    •  Computer literacy – MS Office skills
    •  Good language skills – fluent in English and at least one other official language
    •  Very good interpersonal and customer skills
    •  High level of attention to detail
    •  Sound numerical skills

    go to method of application »

    Pharmacy Sales Assistant

    Job Objectives    
    Duties under direct supervision of a Pharmacist:

    •  Receiving CCMDD parcels according to the manifests electronically and manually.
    •  Open CCMDD consignments and pack parcels according to a system.
    •  Hand out CCMDD parcels according to Standard Operating Procedures (SOPs) electronically and manually.
    •  Compile a spreadsheet for all parcels according to SOPs
    •  Compile reports
    •  Housekeeping

    Qualifications    

    •  Grade 12

    Experience    

    •  Administrative experience will be an advantage

    Knowledge and Skills    

    •  Familiar with operating procedures
    •  Good language skills – fluent in English and at least one other official language

    go to method of application »

    Job Objectives    
    (1) Information Seeking and Analysis 10%

    • Analyse and understand the current business environment and strategies
    • Understand the current trends and developments in the industry

    Requirement elicitation:

    • Work with user departments in the identification and documentation of user requirements.
    • Assess and document the business implication of user requirements to the business process involved
    • Propose and document process improvements where appropriate
    • Define business rules and guide the implementation of these rules in the development of the various application systems

    (2) Leadership, Facilitation, and Influencing 30%

    • Gaining knowledge within specific area and sharing of that knowledge across the team. This includes interviews, presentations and workshop facilitations with both business & IT:
    • Works closely with Systems Analysts, Project Manager to design and implement solutions
    • Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
    • Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented.
    • Assist other Senior Business Analysts to monitor portfolio activities
    • Coaching and mentoring for the domain stream BA’s in BA tools and processes
    • Provide input to strategic planning and setting of goals objectives
    • Prioritise business requests
    • Understand interdependencies across capability areas

    (3) Building and Maintaining Relationships and Communication Line 30%

    • To build and maintain a trust relationship with business users – by delivering what was promised
    • Accurately communicating the business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business User informed of any changes.
    • To train business users:
    • To render support and facilitate sessions for endusers, including training where applicable
    • To continuously support the business environment:
    • Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends and developments in the technology field

    (4) Theoretical knowledge and application 20%

    • Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organisation
    • Define scope of solution and ensure understanding of scope by business user
    • Review technical solutions and business processes against business requirement specification
    • Assist in the identification of data conversion and reporting requirements
    • Facilitate and coordinate User Acceptance Testing
    • Understand, document and escalate project risks
    • Liaise with other project areas to coordinate interdependencies and resolve issues


    (5)Time Management 10%

    • To delivery required tasks and documentation on time, and within agreed timelines

    Qualifications    
    Essential:

    • 3 years Degree/ Diploma in Information Systems, Technology or Analysis / If no degree/diploma, experience should be double the years of the qualification in a BA role
    • Diploma in Business Analysis (National Certificate.......) FTI

    Experience    
    Essential

    • 5+ years Business analysis experience within a Business Analysis role
    • Senior BA with store operations experience
    • 2 years retail industry experience


    Desirable:

    • 2 years ERP experience (related to business domain)
    • SAP Experience

    Knowledge and Skills    
    Essential:

    • Formal training in business analysis and design methodologies
    • Experience/knowledge in participating in projects
    • Solid track record in successful delivery in the BA environment
    • SDLC knowledge

    Desirable:

    • Experience/knowledge in participating global business environment is preferred
    • Commercial and business understanding of the broader retail industry

    Essential

    • Presenting and Workshop facilitation skills
    • Estimation and planning of business analysis effort for projects
    • Business Modelling toolspreferably ARIS
    • Business analysis and elicitation techniques
    • Process reengineering and improvement

    go to method of application »

    Lead Data Lab Engineer

    Job Objectives    

    •  Maintain a clear and aligned vision and mission statement for the data and acting as key input to the strategic direction of the division.
    •  Analyse and understand the functional business requirements as defined by the Business Analysts, owners and other stakeholders as input to understanding various stakeholders impacted by activities related to the datalab.
    •  Maintain technical architecture and technical documentation not residing with the architecture team.
    •  Ensure team members follow best practices and establish procedures for DevSecOps.
    •  Provide strategic facilitation that culminates a short and long term roadmap with clear deliverable description, expectations, timings.
    •  Present the latest projects, development patterns and techniques in knowledge sharing and community of practice sessions.
    •  Facilitate daily team standup sessions and ensure Sprint tasks are updated daily.
    •  Facilitate Sprint backlog grooming, planning and reviews.
    •  Initiate meetings and/or attend other meetings with key stakeholders to establish requirements and provide feedback.
    •  Provide consolidated weekly feedback on project statuses, incidents and delivery estimates.
    •  Ensure all team members and stakeholders commit their work to source control.
    •  Ensure alignment of functional areas, key performance areas and establishing aligned, measurable and clear key performance indicators and development plans for all team members.
    •  Identify skill gaps and training needs of team members.
    •  Facilitate hackathon, competitions and projects with students and other groups as identified.
    •  Stay up to date with the latest technology stacks, patterns and trends. Take ownership to gain knowledge of the retail environment and share that knowledge across the team

    Qualifications    

    • Relevant Degree in Information Systems, B.Sc Computer Science or equivalent  (essential).
    • Relevant Post Graduate Degree in Information Systems, B.Sc Computer Science or equivalent  (beneficial).

    Experience    

    •  +5 years experience i n a Senior Data Engineering or equivalent role, managing or providing guidance to technology architecture frameworks, policies, procedures and guidelines  (essential)

     Experience specific requirements:

    • Business Intelligence (BI Developer with knowledge of traditional Data Warehouse concepts).
    • Data Engineering skills (big data, Hadoop, Spark).
    • AWS (EMR, S3, Athena, RDS, Lambda, API Gateway).
    • Solid understanding of the Software Development Life Cycle (SDLC).
    • User requirements analysis.
    • Solution architecture design.
    • Strong SQL skills, particularly on big data.

     Experience within the FMCG, retail sector or similar  (preferred).

    •  A proven track record of managing a Data lab/engineering team, delivering within the functional domains of BI, data engineering, SDLC, user requirements analysis, solution architecture design, SQL and big data, as described above  (essential).

    Knowledge and Skills    

    •  Demonstrable knowledge of technological and data practices within the FMCG, retail sector, understanding of the data and development execution  (preferred).
    •  Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to Big data, technology architecture and development  (preferred).

    go to method of application »

    Senior SAP Data Volume Management Administrator

    Job Objectives    

    • Manage and coordinate all data reduction, archiving implementation, and destructionrelated activities with business stakeholders, SAP technical and functional support teams.
    • In collaboration with SAP technical and functional support teams and business stakeholders, document and coordinate sign off activities.
    • Analyse critical data at object level.
    • Create archiving objects.
    • Liaise with SAP technical and functional support teams and business stakeholders to identify housekeeping activities.
    • Customise and produce technical archiving solutions, adhering to business and legal requirements.
    • Configure archived data viewing functionality and activate archive information structures.
    • Schedule, perform and monitor periodic data archiving runs.
    • Detect critical deficiencies and recommend improvements, proactively anticipate potential roadblocks and take corrective action to keep the deliverables on track.
    • Continuously review and monitor the database and table growth to ensure alignment with business processes.
    • Test new storage system migration, and propose recommendations for improvements.
    • Upgrade archiving and storage testing accordingly.
    • Where relevant, support with the training of new users on archive documentation retrieval.
    • Work within the framework of Agile methodologies and/or other agreed crossfunctional team ways of working.
    • Actively share insights and information with relevant stakeholders. Act as a SAP knowledge resource for functional teams and provide knowledge transfer to team members as necessary.
    • Remain abreast of and understand current trends in Information Technology, and specific current and future technologies. Continuously make recommendations to improve effectiveness.

    Qualifications    

    • Grade 12 with extensive, relevant and demonstrable job related experience as described below including but not limited to SAP Basis ERP, BW and CAR (essential)
    • Diploma or degree in Information Systems, Computer Science or equivalent (preferred)

    Experience    

    • 3-5 years experience as SAP Basis Administrator, SAP Basis Consultant, SAP Archiving Consultant, SAP Data Archiving Consultant, with practical experience in Applications Operations, Business Processes and Process Integration or similar role (essential)
    • Demonstrable experience in SAP Basis ERP, BW and CAR (essential)

    Knowledge and Skills    
    Understanding of:

    •  SAP system landscape and design (essential)
    •  SAP system integration and intermediate documentation (essential)
    •  SAP Archive Development Kit (essential)
    •  Pre and postarchiving requirements (essential)
    • Exposure to agile projects with a particular emphasis on collaboration of multiple, crossfunctional teams with specific deliverable streams, including Project / Service delivery Lifecycle Management tools & methodologies experience (preferred)
    • Exposure to and an understanding of Corporate, Retail or Customer interfacing environments in a similar role (preferred)

    go to method of application »

    Head of User Experience (UX) Design

    Job Objectives    

    • Drive operational excellence or comprehensive business solutions including strategies, frameworks, journeys, processes and other inputs required to coordinate and align cross functional collaboration of the UX design.
    • Integrate and optimise systems and processes across value chains.
    • Benchmark competitive performance measures and measure success and/or operational efficiencies.
    • Is accountable for the definition and leading of UX/UI processes and practice of user experience and interface design at Shoprite.
    • Tactical discretion to ensure successful feature releases linked to Epics.
    • Guide and collaborate with the design team to create consistent, best-in-class experiences, and proactively seek out ways to improve processes and encourage professional development.
    • Provide industry and product expertise on user experience to lead to better strategic decisions.
    • Ensure they have a good understanding of the product roadmap and vision as defined by the Product Manager to inform the creation and prioritization of the backlog.
    • Ensure they have a good understanding of the product roadmap and vision as defined by the Product Manager to inform the creation and prioritization of the backlog.
    • Support the Product Managers.

    Qualifications    

    • Degree in IT, Business or equivalent - (essential)
    • Post Graduate Degree IT, Business or equivalent

    Experience    

    • 7+ years in a UX / UI design or equivalent role, leading Group UX / UI omni-channel delivery, frameworks, policies, procedures and guidelines. Extensive exposure to thinking strategically about the impact of short term decisions in the longer term, and directing product design teams, UX research outcomes and partners closely with designers to build superb outcomes.
    • A proven track record of leading UX / UI design or equivalent role, leading Group UX / UI omni-channel delivery, frameworks, policies, procedures and guidelines together with developing a strong, motivated team with the relevant skills and capabilities.
    • Extensive exposure to directing product design teams where UX research outcomes, partners closely with designers to build superb outcomes.

    Knowledge and Skills    

    • Demonstrable knowledge of design practices within the FMCG, retail sector, understanding of the UX / UI opportunities and challenges within a Group, multi-brand orientated retail environment.
    • Customer obsessed, placing the customer in the centre of all UX design and integrating previous experiences with obtaining and understanding the needs of internal and external customers / end users.
    • On top of their game with the latest and latest trends and technologies in user experience.
    • Strong project management skills, managing (leading) projects involving cross functional teams.
    • Strong communication with the confidence to present analysis, diagnosis and solutions to senior management and across interdisciplinary teams and facilitate discussions pertaining to the pros and cons, options and preferences.

    go to method of application »

    Senior Application Support Specialist (Forecast and replenishment)

    Job Objectives    
    Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions.

    •  To generate knowledge about the current business process, design current business flows, study current business processes and its complication, and getting through with the current business setup
    •  Identifies the use cases and transforms them into logical and technical views
    •  Track and manage the team’s performance.
    •  Manage business expectations and delivery of incidents, work requests and change requests

    Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request

    •  Design and implement technological business solutions
    •  Prepare test scripts and execute testing of the configured scenarios
    •  Maintain the task management systems (EPM and Remedy)

    To provide support to the members of the team as well as users of the SAP System

    •  Assist the business users when necessary
    •  Assist the Business Analysts with the capabilities of the SAP System when required

    Qualifications    

    • Matric
    • 3 year Degree or Diploma (Essential)

    Experience    

    • SQL (23 years)
    • Excel (23 years)
    • Knowledge in Forecasting and Replenishment systems
    • Experience in JDA (Blue Yonder) systems and integration

    Knowledge and Skills    

    • System testing (23 years)
    • System support (23 years)
    • Technical Lead Role (23 years)

    go to method of application »

    Senior Business Analyst

    Job Objectives    
    1. Information Seeking and Analysis:

    • Analyse and understand the current business environment and strategies
    • Understand the current trends and developments in the industry

    Requirement elicitation:

    • Work with business and user in departments in the identification and documentation of user requirements
    • Assess and document the business implication of user requirements to the business and its process and information
    • Propose and document capability, process, functional, and information management improvements where appropriate
    • Define business rules and guide the implementation of these rules in the development of the various application systems
    • Facilitate the definition of business solutions and evaluate solution options, including cross-functional and cross-business solutions

    2. Leadership, Facilitation, and Influencing:

    • Gain knowledge within a specific area and share that knowledge across the team.
    • This includes interviews, presentations, and workshop facilitation with both business & IT:
    • Work closely with Systems Analysts, Project Manager, and other Business Analysts to design and implement solutions
    • Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
    • Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented
    • Assist other Senior Business Analysts to monitor portfolio activities
    • Coach and mentor domain stream BA’s in BA tools and processes
    • Provide input to strategic planning and setting of goals objectives
    • Assist with prioritising business requests
    • Understand interdependencies across capability areas

    3. Building and Maintaining Relationships and Communication Lines:

    • Build and maintain a trust relationship with business users – by delivering what was promised and facilitating understanding
    • Accurately communicate the business requirements to IT and other stakeholders, to ensure that business needs are effectively and efficiently addressed. Keep Business User informed of any changes.
    • Train business users as the need arises:
    • Render support and facilitate sessions for end-users, including training where applicable.
    • Continuously support the business environment:
    • Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends, and developments in the technology field
    • Maintain an understanding of enterprise business systems and their use.

    4. Theoretical knowledge and application:

    • Research, document and prepare business cases on appropriate technologies and business solutions, which will align with the business strategies of the organization
    • Define scope of business solution and ensure understanding of scope by business and IT stakeholders
    • Review technical solutions and business processes against business requirement specifications
    • Assist in the identification of data conversion and reporting requirements
    • Facilitate and coordinate Business Scenario development and User Acceptance Testing
    • Understand, document, and escalate project issues and risks
    • with other business and IT areas to coordinate interdependencies and resolve issues.

    5. Time Management:

    • Deliver required tasks and documentation on time, and within agreed timelines.

    Qualifications    

    • Degree/Diploma in Information Systems, Technology or Analysis
    • Diploma in Business Analysis (National Certificate ….) FTI

    Experience    

    • 5 years of Business Analysis experience within a Business Analysis role
    • 5 years ERP experience (related to business domain)
    • 2 years Retail industry
    • 3+ years Experience with complex integrated environment

    Knowledge and Skills    

    • Presentation and Workshop facilitation skills
    • Estimation and planning of business analysis effort for projects
    • Business Modelling tools – preferably ARIS
    • Business analysis and elicitation techniques
    • Process re-engineering and improvement

    go to method of application »

    DevOps Engineer

    Job Objectives    
    1. To assist with the administration and support of DevSecOps tools:

    • Responsible for supporting DevSecOps tools such as Jenkins and Bitbucket for any upgrades, user management, implementations, improvements, fixes, and operations, under task-based, SDLC, and Agile methods.
    • Have extensive experience working on the Jenkins platform to create, manage and maintain DevSecOps pipelines
    • Implementing various development, testing, automation tools, and IT infrastructure that supports the DevSecOps processes and best practices.
    • Assist with the automation of provisioning infrastructure by using scripting languages, such as Terraform, CloudFormation to automate the provisioning of infrastructure on Cloud platforms such as AWS and Azure.
    • Assist with the selection and deployment of appropriate CI/CD tools and plugins
    • Defining and setting development, test, release, update, and support processes for DevSecOps operation
    • Have the technical skill to review, verify, and validate the software code
    • developed in various projects
    • Monitoring the DevSecOps processes during the entire DevOps lifecycle for its adherence and updating or creating new processes for improvement and minimizing human errors
    • Encouraging and building automated processes wherever possible using the Enterprise Standard tools such as Jenkins and Bitbucket
    • Assistance with incidence management and root cause analysis on DevOps implementations.

    2. Implement, maintain and support DevSecOps best practices, development standards, and Software Development Lifecycle tools (SDLC).

    • Adopt, customise and implement industry-standard DevSecOps policies and DevSecOps processes.
    • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management on the various DevOps processes within Shoprite
    • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
    • Resolve DevSecOps incidents and fulfill Service Requests using a service management ticket queue and Change Management processes
    • Assist in the design, development, implementation, testing and/or modification of computing systems, and associated SDLC tools
    • Follow and implement DevSecOps security policies and security principles.
    • Create technical specifications and/or support documentation for tools support activity and related products or services.
    • Interact and collaborate with other internal IT technical teams or external vendors in resolution or restoration of DevSecOps service as necessary.

    3.To assist with the administration and support of Atlassian Jira:

    • Gather input from stakeholders on current, intended, and potential use of Jira and related tools
    • Assess current usage across functional teams and identify areas to streamline or enhance
    • Develop workflows, customisation, and integration with plug-ins and other tools to streamline day-to-day use
    • Document systems, processes, and decisions within Jira and related tools
    • Configure projects, boards, tasks/issues, and permissions for current and future use.

    Qualifications    

    • Grade 12
    • Bachelor’s Degree in Computer Science or Diploma in Software Engineering or equivalent

    Desirable:

    • Industry Certification: Jenkins Certification
    • Industry Certification: Any AWS or Azure Certification

    Experience    

    • 5 - 10 years Experience in IT, IT operations, and/or software development environment
    • 3 - 5 years Extensive Experience using Jenkins for DevSecOps pipeline orchestrations
    • 3 - 5 years Experience managing development activities and proficiency in applying the SDLC and DevOps principles
    • 3 - 5 years Experience with Atlassian Stack (Jira, Bitbucket)
    • 3 - 5 years Experience with other DevSecOps tools and plugins(Such as SonarQube, Apache Maven, ANT, Azure DevOps)
    • 3 - 5 years Experience using Terraform for infrastructure provisioning.
    • 3 - 5 years Experience in a cloud-based environment (AWS and Azure)
    • 3 - 5 years Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall

    Knowledge and Skills    

    • Good Understanding and Working knowledge of a collection SDLC tools
    • Understanding of SDLC methodologies; Agile; Waterfall; DevOps
    • Proficiency in configuring the Jenkins platform, implementing pipelines, and integration with other DevSecOps tools and Cloud providers
    • Experience using Terraform for infrastructure provisioning

    go to method of application »

    Senior Full Stack Developer

    Job Objectives    

    • Work across the full stack, building highly scalable distributed solutions that enable positive user experiences.
    • Develop new features and infrastructure development in support of rapidly emerging business and project requirements.
    • Develop solutions according to standards and best practice for front-end, back-end and integration to other solutions.
    • Lead new projects from conceptualisation to deployment, ensuring the delivery of software solutions to minimum viable product (MVP) standard.
    • Design and provide guidance on building end-to-end systems optimised for speed and scale.
    • Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.
    • Design and develop reliable, effective, and robust APIs.
    • Test software to ensure responsiveness and efficiency. Troubleshoot, debug and upgrade software as required.
    • Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
    • Collaborate with technical and business stakeholders to produce scalable software solutions to MVP standard.
    • Remain abreast of and understand current trends in web applications and programming languages to inform current solutions. Continuously make recommendations to improve effectiveness.

    Qualifications    

    • Grade 12 with job-related experience
    • Diploma or degree in Information Systems, Computer Science or equivalent (preferred)

    Experience    

    • 5-8 years experience as a Full Stack Developer or similar role (essential)
    • 3 years of experience in a corporate, retail environment in a similar role (preferred)
    • 3 years of experience building large-scale software applications (preferred)

    Knowledge and Skills    

    • Exposure to and experience with various front-end and back-end development tools, namely:
    • Fundamental front-end languages such as HTML, CSS, and JavaScript (essential)
    • Server-side languages such as Python, Java, Ruby, .NET (essential), GoLang, PHP, .Net
    • Javascript frameworks such as AngularJS, React, and Amber (preferred)
    • Database technology such as MySQL, RDBMS, and NoSQL (e.g. MySQL, SQL Server and
    • MongoDB) (preferred)
    • MEAN web frameworks such as MongoDB, AngularJS or NodeJS (preferred)
    • Native application development in iOS (XCode) and Android (preferred)
    • Exposure to Cloud (Amazon Web Services or Microsoft Azure) (preferred)
    • AWS, Azure, or relevant certification (preferred)

    go to method of application »

    Service Desk Operator I

    Job Objectives    
    Provide 1st Line Support:

    •  To accurately log all ticket information – ensure full understanding and interpretation of details provided by the enduser
    •  To timeously respond to logged incidents
    •  To provide firstline support with a focus on incident resolution
    •  To ensure that first level problem resolution is in line with Service Level Agreement
    •  To handle a high volume of customer calls/incidents
    •  To provide a high level of quality service at all times
    •  To update the reference library for future reference

    Incident Escalations:

    •  Update the logging system with required and appropriate information whilst adhering to organisational standards and procedures.
    •  To accurately diagnose the problem or request before escalating to the relevant specialist
    •  Escalate any unresolved problem/request to the relevant specialist

    Communication:

    •  To gather an understanding of the technical problem/request
    •  Ensure full understanding and interpretation of details provided by enduser
    •  To continuously communicate to end user about steps being taken/progress
    •  To ensure inquiries are handled in a professional and expeditious manner

    Must be prepared to work overtime, weekends and public holidays on a rotational basis, as well as early and late shifts.

    • Mon – Fri 07:00 – 16:00 (Early Shift)
    • Mon – Fri 08:00 – 17:00 (Normal Shift)
    • Mon – Fri 09:00 – 18:00 (Late Shift)

    Qualifications    

    • Matric
    • A+, N+, MCSE

    Experience    

    • 1  2 years Service Desk Operator or IT environment Experience
    • Internet, Email and Office 365
    • Working with Remedy, Teamviewer and Monitoring tools
    • Knowledge and Skills    
    • Remote support

    go to method of application »

    Functional Analyst III Forecasting & Replenishing

    Job Objectives    

    • Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions in order to align to Corporate Business Strategy.
    • Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request.
    • Prepare test scripts for testing the configured scenarios and perform the testing.
    • To provide support to the junior members of the team as well as users of the SAP System.

    Qualifications    

    • Grade 12
    • Completed 3 year related degree or diploma at a recognized institution (beneficial)
    • SAP MM certification

    Experience    

    • 5+ years Retail Master Data including: Article and Article listing, layout modules; Vendor, Customer; Organizational structures; Article and Merchandise hierarchy; Sites and Site groups, assortments; and Pricat.
    • 5+ years SAP Merchandise Distribution with hands on experience in the configurations and business processes in: Allocation; Collective Purchase Orders; and Min/Max Replenishment.
    • 5+ years SAP integration to pricing, promotions, DC logistics and finance.
    • 1+ years Implementation of SAP’s IDOC technology
    • 1+ years Retail procurement processes and practices
    • 1+ years Analytical and problem-solving skills
    • 1+ Years Sound business skills in retail demand management and order fulfilment

    Knowledge and Skills    
    Desirable:

    • 1+ years Retail procurement processes and practices
    • 1+ years Analytical and problem-solving skills
    • 1+ Years Sound business skills in retail demand management and order fulfilment
    • Excellent communication skills in English
    • Strong attention to detail

    go to method of application »

    Solution Architect - Networks

    Job Objectives    
    1. Define and continuously improve the network architecture framework and modeling standards.

    • Define a structured network architecture approach and methodology for capturing the key views of the enterprise.
    • Identify, define and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for network architectures and designs.
    • Ensure that the network architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
    • Stay abreast of best practices and / or new developments in network architecture and related disciplines and drive adoption as deemed appropriate.

    2. Define and create solution level network architecture models that enable specific network and infrastructure requirements.

    • Analyze the inputs and outputs of requirements and create related network architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
    • Define network architecture governance processes and quality compliance criteria.
    • Perform quality assurance checks on network architectures and designs and enforce quality compliance criteria to set policies and standards.
    • Perform quality checks on existing network architectures and designs to identify potential business risks areas and make re-engineering recommendations.
    • Ensure network security conforms to Information Security Governance policies and standards.

    3. Provide expert network guidance, ensure solution architectures and designs are in line with the network technology standards and conduct architecture and design reviews as part of the Architecture Review Committee.

    • Define and develop the overall network architecture landscape in partnership with the Domain Architect, network operations team and other solution architects.
    • Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards and identify critical gaps, and recommend improvements.
    • Give guidance and advice to peers in respect to network solution designs ensuring the designs conform to industry best practices and standards.

    4. Contribute to solution architecture and design standards and SDLC governance requirements.

    • Define a framework for Solution Architecture and develop the policies and procedures and templates to guide and govern the Solution Architecture processes.
    • Develop and maintain solution architecture principles and quality compliance criteria to guide technology decisions.
    • Develop and set solution modeling standards and guidelines.
    • Define a set of metrics to measure and report on the performance of the various solution architecture processes.

    Qualifications    

    • CompTIA A+, at least CCNP Enterprise or similar network certification

    Experience    

    • 10+ years Working experience within the IT industry.
    • 5+ Full experience and knowledge about the OSI Layer.
    • 5+ Experience with IT projects from a network and infrastructure architecture and design perspective (SDLC).
    • 5+ Experience in solution architectures, network analysis and design methodologies.
    • 3+ years Proven experience with network design in a cloud environment (AWS/Azure/Google) as well as on-premise.
    • 3+ years Experience in implementing and using EA tools and EA meta-model definition (ARIS Preferable/ or Sparx Enterprise Architect)
    • 2+ years Retail industry experience with an understanding of retail business processes and the information and data requirements of these processes.

    Knowledge and Skills    

    • Strong analytical, problem-solving and logical skills with attention to detail.
    • Excellent team-working, interpersonal skills.
    • Delivery of compelling presentations to all levels of stakeholders and excellent communication and relationship building skills.
    • Excellent organization and facilitation skills.
    • Develop of proposals and marketing materials and excellent written communication & presentation skills.
    • Strong conflict management skills.

    go to method of application »

    Business Analyst Team Lead

    Job Objectives    
    1. People Training, Coaching, and Management:

    • Effectively communicate news, changes and policies to the Business Analyst Team.
    • Effectively and timely coach, train and motivate Business Analysts to improve both technical and soft skills based on individual development plans.
    • Efficiently manage day to day people issues, e.g. leave, disciplinary processes, recruitment etc.
    • Ensure the right people are recruited and selected on a timely basis.
    • Effective and efficient management of formal performance evaluation/ KPI feedback sessions at least once a year
    • Compile and collate effective development plans and follow-up to ensure progress is made.
    • Identify and provide relevant training and coaching on a continuous basis to ensure high levels of competence.
    • Manage all Labour Relations issues in an effective and efficient manner.
    • Manage project documentation deliverables of team members on an ongoing basis as required in collaboration with Delivery teams

    2. Manage and Build Internal Relationships:

    • Liaise with other IT Teams and Business Units on an ongoing basis to discuss requirements or enhancements.
    • Continuously build and sustain a service orientation culture through feedback on customer service, training and coaching initiatives.
    • Maintain continuous, comprehensive knowledge building and effective knowledge sharing within and between team members.
    • Handle internal client issues in a correct and timely manner.

    3. Change Management:

    • Implement, maintain and adhere to new Business Analyst Standards.
    • Educate team members and internal clients on new functionalities or enhancements.
    • Support BA’s in change management meetings on a regular basis.
    • Provide guidance to the team on devising effective and efficient approaches to achieve the project objectives, using manual processes or software tools.

    4. Quality Assurance:

    • Implement, maintain and evaluate on a monthly basis the documentation quality principles and standard procedures for Business Analysts, by aligning with Shoprite’s best practice methodologies.
    • Establish and implement effective requirements practices and ensure continuous improvement of practices and processes (e.g. administrative processes, data warehousing, business intelligence development activities etc.).
    • Implement effective quality controls for documentation & Business Analyst standards.
    • Effectively monitor the work of Business Analysts to ensure compliance with all processes, policies and procedures relevant to the Business Analysis and broader Company environment.
    • Prepare and deliver weekly team feedback on Community of Practise and BA team deliverables.
    • Review requirements developed by Business Analysts.
    • Develop long term plans and goals for the team on a yearly basis to manage risk in terms of skills needed for projects on the roadmap.
    • Ensure that the baseline business architecture (L3 Business Process models) is created and maintained in the appropriate tool for the area of responsibility.

    5. Administrative Management:

    • Prepare Business Analyst application requirement documentation. (e.g. Staff Requisition for new positions as well as to fill a vacancy).
    • Report, track and communicate status and issues to ensure that requirement documentation is accurate and addresses business needs.
    • Track contribution and performance of Business Analysts to the Community of Practise activities, actively promoting participation.

    Qualifications    

    • 3 year Bachelor Degree in Business Analytics or Information Systems or Business Management, FTI Diploma, or equivalent
    • qualification in Analytics, Informatics, Computer Science, Programming or Business
    • 1-2 years Facilitation/ Coaching qualification
    • IIBA (International Institute for Business Analysts)- Desirable

    Experience    

    • 5 years Business Analysis Techniques (IT)
    • 5 years Business Process Management
    • 3-5 Years Business Requirements Writing
    • 5 Years People Management
    • 5 Years Quality Management
    • 5 years Conflict Management
    • 5 Years Coaching & Mentoring

    Knowledge and Skills    

    • 3-5 Years Aris Tool
    • 5-10 years Business Analysis and Process Knowledge
    • 3-5 years Resource Allocation
    • 3-5 Years People Development & Motivation
    • 3-5 Years Team Management Principles
    • 5-10 Years Comprehensive Knowledge of Business Requirements
    • 3-5 Years Client Business Processes (Business Retail)

    go to method of application »

    Finance Solution Architect

    Job Objectives    
    1. Define and continuously improve the finance architecture framework and solution architecture modeling standards:

    • Develop and maintain an understanding of the business strategy and changes to business priorities.
    • Define a structured finance architecture approach and methodology for capturing the key views of the enterprise.
    • Architect the next-generation finance framework developed on a group of core technologies.
    • Align to the enterprise data reference architecture in support of the enterprise and regulatory
    • information governance needs such as Information Security, Enterprise Information Management, POPI, PCI, etc.
    • Identify, define and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for finance architectures and designs.
    • Ensure that the finance architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
    • Stay abreast of best practices and / or new developments in finance and related disciplines and drive adoption as deemed appropriate.

    2. Define and create solution level finance architecture models that are aligned with business blueprints, non-functional requirements, delivery constraints, data, application and technology standards.

    • Analyze business requirements and create related finance architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
    • Define finance architecture governance processes and quality compliance criteria.
    • Perform quality assurance checks on finance architectures and designs and enforce quality compliance criteria to set policies and standards.
    • Perform quality checks on existing finance architectures and designs to identify potential business risks areas and make re-engineering recommendations.
    • Ensure finance security conforms to Information Security Governance policies and standards.

    3. Provide expert finance guidance, ensure solution architectures and designs are in line with the finance technology standards and conduct architecture and design reviews as part of the Architecture Review Committee.

    • Be clearly identified as the finance technical lead and provide technical guidance and leadership in proposals, RFIs, RFPs, and BI project teams.
    • Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test and deploy phases that conforms to architecture principles and standards.
    • Mentor senior developers/designers/business analysts to become Solution Architects.
    • Define and develop the overall finance architecture landscape in partnership with the Domain Architect, Data Analytics team and other Solution Architects.
    • Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards and identify critical gaps, and recommend improvements.
    • Give guidance and advice to peers in respect to finance solution designs ensuring the designs conform to industry best practices and standards

    Qualifications    

    • Degree in Information Systems / B Sc Computer Science (or similar)

    Experience    

    • 7 -10 yrs Working experience within the IT industry
    • 5 - 10 years Working experience in SAP with at least 5 project lifecycles
    • 5+ yrs Experience with all aspects of IT projects from business analysis, architecture, system analysis and design through development, testing, implementation, and production support (SDLC)
    • 5+ years Demonstrated expertise in a variety of application development methodologies and practices.
    • 2 - 3 years Lead a team through an architectural development process and collaborate with application development teams, architects and other members of the software development team.
    • 2 -3 years Experience with current research and standards in Solution Architecture.

    Knowledge and Skills    

    • Architecture and solution design (UML, OO, SOA, etc.) desirable
    • S/W frameworks and methodologies (Agile, TOGAF, etc.)
    • Solid track record in successful delivery solution architecture
    • Strong analytical, problem-solving and logical skills
    • Excellent team-working, inter-personal skills
    • Understanding of SAP Financial applications: SAP Finance,
    • Controlling; S/4 HANA; SAP HANA; SAP BPC; GRC (Group Risk and Compliance)
    • Understanding of financial solutions in a non-SAP environment

    go to method of application »

    POS Solution Architect

    Job Objectives    
    1. Define and continuously improve the POS architecture framework and solution architecture modeling standards:

    • Develop and maintain an understanding of the business strategy and changes to business priorities.
    • Define a structured POS architecture approach and methodology for capturing the key views of the enterprise.
    • Architect the next-generation POS framework developed on a group of core technologies.
    • Align to the enterprise data reference architecture in support of the enterprise and regulatory information governance needs such as Information Security, Enterprise Information Management, POPI, PCI, etc.
    • Identify, define and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for POS architectures and designs.
    • Ensure that the POS architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
    • Stay abreast of best practices and/or new developments in POS technologies and related disciplines and drive adoption as deemed appropriate.

    2. Define and create solution-level POS architecture models that are aligned with business blueprints, non-functional requirements, delivery constraints, data, application, and technology standards:

    • Analyze business requirements and create related POS architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
    • Define POS architecture governance processes and quality compliance criteria.
    • Perform quality assurance checks on POS architectures and designs and enforce quality compliance criteria to set policies and standards.
    • Perform quality checks on existing POS architectures and designs to identify potential business risk areas and make re-engineering recommendations.
    • Ensure POS security conforms to Information Security Governance policies and standards.

    3. Provide expert POS guidance, ensure solution architectures and designs are in line with the POS technology standards, and conduct architecture and design reviews as part of the Architecture Review Committee:

    • Be clearly identified as the POS technical lead and provide technical guidance and leadership in proposals, RFIs, RFPs, and BI project teams.
    • Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test, and deploy phases that conforms to architecture principles and standards.
    • Mentor senior developers/designers/business analysts to become Solution Architects.
    • Define and develop the overall POS architecture landscape in partnership with the Domain Architect, Data Analytics team, and other Solution Architects.
    • Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards, and identify critical gaps, and recommend improvements.
    • Give guidance and advice to peers in respect to POS solution designs ensuring the designs conform to industry best practices and standards.

    Qualifications    

    • Degree in Information Systems / B Sc Computer Science (or similar)

    Experience    

    • 7 -10 yrs working experience within the IT industry
    • 3 - 5 years experience with architecting POS Platforms
    • 3 years experience with implementing POS solutions
    • 5 years of Retail industry experience with an understanding of retail business processes
    • 5+ years worked on projects across multiple applications, SAP and non-SAP
    • 5+ years of Experience with all aspects of IT projects from business analysis, architectures, system analysis, and design through development, testing, implementation, and production support (SDLC).
    • 5+ years Excellent design and architecture skills and proven track record delivering well-designed complex enterprise-class systems.
    • 3+ years Excellent technical development and be able to mentor others to improve their design and development skills.
    • 5+ years Identification and formulation of solution architecture and solution alternatives and their assessment.
    • 5+ years Demonstrated expertise in a variety of application development methodologies and practices.
    • 2-3 years Lead a team through an architectural development process and collaborate with application development teams, architects and other members of the software development team.
    • 2-3 years Experience with current research and standards in Solution Architecture.
    • 3+ years Experience in high volume data and file processing, in real-time and batch integration environments.

    Knowledge and Skills    

    • Architecture and solution design (UML, OO, SOA, etc.)
    • S/W frameworks and methodologies (Agile, TOGAF, etc.)
    • Solid track record in successful delivery solution architecture
    • Commercial & business understanding of retail industry desirable
    • Experience using RDBMS as well as NoSQL databases

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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