Senior Associate - Operations Business sales - Outbound at WNS Global Services

Job Description
Business sales agent required to handle incoming calls from business customers ,identifying their business needs and providing a solution that will best fit their needs ,thereafter providing the suitable .Assist with queries relating to pending sales activation. To actively grow and defend core markets, thereby generating revenue and improving customer satisfaction.
Job-Related Knowledge, Competencies & Skills Required

Essential

• Business sales experience
• Telecommunications experience
• Numeracy
• Products
• Telephone Etiquette
• Stress Tolerance;
• Multi-tasking;
• Processing Speed;
• Comprehension;
• Selling Techniques;
• Interpersonal;
• Communicating;
• Listening Skills;
• Computer Applications;
• Problem Solving;
• Time Management;
• Reading & Writing;
• Information Locating

Other Specific Requirements

• Products and Services Regulations
• Systems
• Policies and Procedures

Qualifications
Qualifications Required

Essential

•  A Matric/Grade 12 Certificate

Experience Required

Essential

•  12 months business sales experience within a telecommunications industry as a call centre agent

Additional Information

• R 4 226 basic salary
• R 500 attendance bonus
• Commissions payable on PIS sales
• Telkom Incentives