Senior Business Analyst - Digital Solutions at FlySafair

RESPONSIBILITIES:

• Drive collaborative efforts with stakeholders to deeply understand and define high-level business requirements;
• Design and facilitate advanced workshops, focus groups, and deep-dive sessions to extract intricate business and system specifications;
• Responsible for creating and validating documentation (User requirements, functional specifications, and UI and UX designs, test cases, use cases);
• Review and sign-off business requirement documents from junior business analysts;
• Ensure proper versioning and archival of processes, workflows, and standard operating procedures;
• Responsible for building and contributing to the collaboration platform;
• Conduct holistic analysis of existing processes to ensure that new business requirements are reviewed end-to-end, with consideration to the product development lifecycle;
• Evaluate and propose potential digital solutions considering the strategic alignment with long-term business objectives;
• Mentor junior business analysts in the Digital Solutions department and provide guidance on best practices;
• Build and maintain strong, long-lasting relationships with internal teams and external 3rd party development teams;
• Influence communications between management stakeholders and technical teams, ensuring strategic alignment to the digital and product roadmap;
• Provide input into project estimations, ensuring milestones are achieved, risks are managed, and projects deliver the desired value;
• Deliver project milestones on time, using an Agile approach in delivery;
• Supervise and provide guidance in the solution testing and validation processes;
• Ensure that best practice testing standards are in place, and oversee the final testing sign-off of allocated projects;
• Stay ahead with the latest trends, methodologies, and best practices in digital transformation and product development;
• Champion and promote the adoption of new tools or methodologies that would bring about strategic advantage and improved efficiency.

REQUIREMENTS:

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field;
• Minimum of 8 years’ experience as a Business Analyst, preferably within a digital or IT environment;
• Knowledge of agile methodologies and tools;
• Knowledge and experience with product development;
• Familiarity with the broader business strategy and digital transformation methodologies.

PERSONAL ATTRIBUTES:

• Expert-level analytical, problem-solving, and strategic thinking skills;
• Mastery in communication, capable of presenting to executive-level stakeholders;
• Ability to mentor and guide junior staff;
• Strong networking skills with a focus on strategic partnerships;
• Ability to lead teams and drive initiatives forward;
• Exceptional internal and external networking process;
• Demonstrated business acumen;
• Upholds the highest level of integrity, values, and ethics;
• Proven track record in driving and leading digital change in large organizations;
• Immaculate time keeping.