Senior Business Analyst at iOCO

Job Description

• Are you a seasoned Business Analyst who thrives on turning complex business challenges into clear, actionable solutions? We are looking for a Senior Business Analyst with strong process knowledge to join a dynamic team where your ability to bridge the gap between business and technology will make a real impact.

What you'll do:

• Engage business stakeholders to identify business needs, challenges, opportunities and objectives.
• Elicit, analyse, document, validate and manage business requirements.
• Conduct business process analysis to identify inefficiencies, bottlenecks, risks and opportunities for improvement.
• Develop current-state (AS-IS) and future-state (TO-BE) business process models.
• Create process maps using Business Process Model and Notation (BPMN).
• Develop use cases, user stories, acceptance criteria and functional requirements.
• Facilitate requirements workshops, stakeholder interviews and business validation sessions.
• Support Agile delivery through backlog refinement, sprint planning and requirements clarification.
• Work closely with developers, testers, architects and project teams to ensure that requirements are correctly interpreted and implemented.
• Support solution design, development, testing, user acceptance testing (UAT) and implementation.
• Manage requirements traceability and assess the impact of proposed changes.
• Validate delivered solutions against approved business requirements.
• Maintain business analysis documentation and support knowledge transfer.
• Identify opportunities for process optimisation, automation and operational improvement.

Qualifications:

• Senior Certificate (Grade 12).
• NQF Level 7 qualification or equivalent in Computer Science, Information Systems or a related field.
• Certification in Business Analysis.

 Your Expertise:

• At least six (6) years of business analysis experience.
• Experience across the business analysis lifecycle, from analysis through design, build and implementation.
• Knowledge and practical experience of Agile methodologies and supporting tools.
• Experience in business process analysis and modelling.
• Experience developing:
• Use cases.
• User stories.
• Business process maps using BPMN.

Required Competencies:

• Requirements elicitation and management.
• Business process analysis and optimisation.
• BPMN process modelling.
• Use-case and user-story development.
• Agile business analysis.
• Stakeholder engagement and facilitation.
• Functional specification development.
• Requirements traceability.
• Change impact analysis.
• Communication, documentation and problem-solving.