Senior Business Analyst (JHB Illovo) at BDO South Africa

Description

• We are looking for a highly skilled and experienced Senior Business Analyst with expertise in Robotic Process Automation (RPA) to join our team. The ideal candidate will have a strong background in business analysis and process improvement, with a solid understanding of automation technologies. You will be responsible for leading and executing RPA initiatives, gathering and analysing business requirements, and ensuring the successful implementation of RPA solutions that improve operational efficiency.

Main Duties and Responsibilities
Business Analysis: 

• Engage with key stakeholders to gather, analyse, and document business requirements for process improvement initiatives.
• Identify and analyse business processes, identify pain points, and propose automation solutions.
• Conduct detailed data analysis, create user stories, use cases, and process flows.
• Support cross-functional teams to ensure business requirements are clearly understood and translated into technical specifications.

RPA Strategy and Implementation: 

• Lead RPA initiatives, from identifying automation opportunities to solution design, development, and implementation.
• Design RPA workflows that align with business objectives.
• Coordinate the implementation of RPA solutions to ensure they are effective, scalable, and efficient.
• Develop and maintain RPA process documentation, including process maps, configuration documents, PDD’s, SDD’s and test scripts.
• Manage the post-deployment process to ensure automation is working effectively and continuously improve the solutions.

Stakeholder Management and Collaboration: 

• Act as the primary point of contact between business stakeholders and development teams.
• Provide expert advice and support on process and RPA-related issues.
• Deliver training and support to end-users regarding tools and processes.

Continuous Improvement: 

• Continuously analyse business processes to identify further automation opportunities and areas for optimization.
• Stay current with RPA trends, technologies, and best practices to implement cutting-edge solutions.
• Monitor the performance of automated processes, identifying any issues and working to resolve them.

Reporting and Metrics: 

• Develop and track KPIs and performance metrics related to RPA automation.
• Prepare and present regular reports to senior management on the progress, results, and impact of RPA initiatives

Requirements

• Qualifications/Recognition of Prior Learning equivalent
• Degree or Diploma in Industrial Engineering or Degree in Commerce

Work Experience

• 5+ years of experience in a Business Analyst role with a focus on process improvement and automation.
• Experience working with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism, or similar platforms).
• Experience in analysing complex business processes and recommending automation strategies.
• Proven track record of successfully managing and delivering projects from end to end
• Robotic Process Automation

Knowledge

• Strong communication skills with the ability to collaborate with technical and non-technical stakeholders.
• Excellent problem-solving abilities, with a keen focus on efficiency and process improvement.
• Strong organizational and project management skills, including the ability to handle multiple projects simultaneously.

Competencies: Technical & Behavioural

Technical Competencies

• Strong knowledge of business process modelling, process mapping, and workflow design.
• Familiarity with RPA development lifecycle, including design, testing, deployment, and maintenance.
• Knowledge of automation frameworks, tools, and technologies.
• Ability to write technical documentation, process flows, and user stories