Primary Purpose of the Job
- The Senior Business Analyst is responsible for leading enterprise-wide business analysis initiatives, with a primary focus on unpacking, analysing, and documenting AsIs business processes across all business units, and actively identifying opportunities for improvement to inform the design and documentation of optimised To-Be processes.
- The role plays a critical part in establishing a single, accurate view of how the business operates today, forming the foundation for process optimisation, system improvements, automation, AI enablement, and change initiatives.
- This role operates at both a strategic and hands-on level, engaging senior stakeholders while actively facilitating workshops, conducting deep-dive analysis, and producing high-quality process documentation.
Main Duties and Responsibilities
- Enterprise AsIs Process Discovery, To-Be Process Design & Documentation
- Lead enterprise-wide initiatives to identify, unpack, map, and document AsIs and To-Be business processes across all functional areas.
- Facilitate in-depth process discovery workshops, interviews, and walkthroughs with business stakeholders at all levels.
- Decompose complex business operations into clear, structured, and validated process models, including:
- End-to-end process flows
- Sub-processes and variants
- Inputs, outputs, and hand-offs
- Roles, responsibilities, and dependencies
- Document current-state and design future state processes using agreed standards (e.g. BPMN, swimlane diagrams).
- Capture process exceptions, workarounds, inefficiencies, data handoffs, system dependencies, and control gaps.
- Establish and maintain a centralised process repository (As-is and To-Be) that is accurate, accessible, and reusable across initiatives.
Process Analysis & Insight Generation
Analyse AsIs processes to identify:
- Bottlenecks, duplications, manual effort, and risks
- Control weaknesses and compliance gaps
- Opportunities for optimisation, standardisation, and automation
- Collaborate with business stakeholders and Digitech teams to ensure documentation supports downstream solution design.
- Support the transition from AsIs to ToBe by providing fact-based insights grounded in real operational data.
- Design improved To-Be processes
Stakeholder Engagement & Facilitation
- Act as a trusted advisor to business and leadership stakeholders on process and operational complexity.
- Manage and align diverse stakeholder perspectives to arrive at a single source of truth for how processes operate today.
- Facilitate workshops that drive clarity, alignment, and shared understanding of current-state operations.
- Translate complex process information into clear, business-friendly artefacts suitable for executive and operational audiences.
Requirements & Analysis Leadership
- Lead the definition of business and functional requirements, grounded in validated AsIs processes, in order to design To-Be processes.
- Ensure requirements traceability back to documented current-state processes.
- Review and mentor Business Analysts to improve process analysis quality and consistency.
- Provide quality assurance on analysis deliverables produced by junior and mid-level analysts.
AsIs Delivery Oversight & ToBe Process Design
- Oversight and coordination of Junior/Intermediate BAs documenting AsIs processes
- Coaching, standards, templates, and quality assurance of their work
- Validation and consolidation of AsIs process artefacts
- Designing and facilitating ToBe processes based on validated AsIs insights
- Traceability from AsIs issues → ToBe improvement
Governance, Standards & Capability Building
- Contribute to the definition and improvement of business analysis and process documentation standards.
- Ensure consistency and quality across enterprise process artefacts.
- Support upliftment of business process maturity across the organisation.
- Enable reuse of process maps and insights across automation, AI, ERP, and transformation initiatives.
Key Deliverables
- End-to-end AsIs and To-Be process maps (enterprise, value stream, and detailed levels)
- Process catalogues and inventories
- Business rules and decision documentation
- Stakeholder-aligned and validated process artefacts
- Requirements documentation grounded in current-state understanding and future state optimisation
Requirements
Qualifications, Work Experience, and Knowledge
Qualifications
- Bachelor's degree in Information Systems, Engineering or related technical field
Work Experience
- 7+ years’ experience as a Business Analyst, with significant experience in enterprise process analysis and documentation
Knowledge
- Strong experience in Business Process Modelling and Notation (BPMN), using relevant process modelling tools
- Proven ability to lead large-scale AsIs process discovery and To-Be process design initiatives across multiple business units
- Strong facilitation skills for complex, cross-functional workshops
- Expertise in process modelling techniques and tools
- Strong analytical, problem-solving, and documentation skills
- Ability to navigate ambiguity and surface clarity in complex environments
- Competencies: Technical & Behavioural
Desirable Competencies
- Experience supporting automation or digital transformation initiatives
- Exposure to Lean, Six Sigma, or process optimisation methodologies
- Experience working with architecture, data, and automation teams
- Consulting or enterprise advisory background
Behavioural & Professional Competencies
- Highly structured and detail-oriented
- Confident communicator with senior stakeholders
- Curious and persistent in uncovering how work actually gets done
- Comfortable challenging assumptions and documenting reality
- Ability to balance strategic thinking with hands-on execution
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