Senior Business Process Analyst (Procurement & Merchandise) - Support Office - IS & T at The Building Company

• The Senior Business Process Analyst (Procurement & Merchandise) supports the CIO’s enterprise transformation agenda by analysing, optimising, and standardising procurement, sourcing, and merchandise management processes across TBCo.-

Job Description

• The Senior Business Process Analyst (Procurement & Merchandise) supports the CIO’s enterprise transformation agenda by analysing, optimising, and standardising procurement, sourcing, and merchandise management processes across TBCo.
• This role ensures that all procurement and merchandising activities, from supplier onboarding and contracting to product ranging, replenishment, and pricing, are executed efficiently, consistently, and in alignment with TBCo’s centre-led operating model.
• The incumbent partners closely with Merchandise, Supply Chain, Finance, and IT leaders to integrate process design with digital enablement, automation, and data analytics.

Key Responsibilities

Process Analysis & Design

• Map and document end-to-end procurement and merchandise workflows.
• Identify inefficiencies, duplication, and gaps between central (Head Office) and store-level operations.
• Design “To-Be” processes aligned with TBCo’s enterprise architecture, supply chain strategy, and CIO objectives.
• Facilitate workshops with Procurement, Merchandise, Finance, and IT teams to validate process improvements.
• Maintain detailed process documentation and version control in the process repository.

Process Optimisation & Continuous Improvement

• Apply Lean Six Sigma principles to remove waste, reduce cycle time, and improve cost efficiency.
• Develop and maintain standard operating procedures (SOPs) for procurement, replenishment, and supplier management.
• Establish KPIs for procurement and merchandise functions (e.g., supplier on-time delivery, cost savings, catalogue accuracy).
• Collaborate with Merchandise leadership to drive compliance with preferred supplier frameworks and category management processes.
• Implement feedback and improvement loops across stores and head office.

Digital & Automation Enablement

• Partner with Architecture, IT, and ERP teams to automate sourcing, order placement, and replenishment processes.
• Identify opportunities for RPA (Robotic Process Automation) in supplier invoice processing, purchase order creation, and contract renewals.
• Define and test ERP enhancements to support catalogue management, price updates, and supplier self-service.
• Support the rollout of BI dashboards to track supplier performance, spend analytics, and procurement KPIs.
• Ensure digital tools (e.g., procurement portals, supplier databases) align with governance and data standards.

Governance, Compliance & Risk

• Ensure all procurement and merchandise processes align with Group policies, King IV principles, and POPIA requirements.
• Enforce supplier compliance with contractual terms, pricing agreements, and ethical sourcing standards.
• Support audit readiness by maintaining transparent documentation of supplier onboarding, approvals, and purchase controls.
• Ensure alignment with delegation of authority, tender, and sourcing approval processes.
• Identify process risks and develop control mitigation plans.

Business Process Auditing

• Conduct periodic process audits across Procurement and Merchandise functions to verify compliance with standardised procedures, contracts, and supplier governance frameworks.
• Develop audit checklists and process risk registers for procurement and supplier management.
• Perform control testing for P2P and category management workflows.
• Identify and report process gaps, control weaknesses, and policy breaches to executive in charge and CIO.
• Track and monitor corrective actions and provide quarterly reports to the CIO and Audit Committee.

Collaboration & Stakeholder Engagement

• Partner with Procurement, Merchandise, Finance, Supply Chain, and IT to ensure end-to-end process alignment.
• Engage with suppliers and internal stakeholders to communicate new processes, systems, and compliance expectations.
• Facilitate change management sessions and training to ensure adoption of new tools and workflows.
• Support cross-functional transformation initiatives and report on progress to the CIO’s executive forums.

Job Requirements

• Bachelor’s Degree in Supply Chain, Procurement, Industrial Engineering, or Business Process Management.
• Postgraduate Diploma or Master’s Degree (advantageous).
• 5+ years’ experience in procurement, merchandising, or process optimisation roles.
• Proven experience in mapping and redesigning procurement and inventory processes using BPMN or equivalent.
• Certification in Lean Six Sigma (Green Belt or higher).
• Proficiency in ERP systems (Klipboard/Babbage, Syspro, SAP, or Oracle).
• Experience with analytics tools (Power BI, SQL, or equivalent).