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  • Posted: Apr 21, 2021
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Senior Cloud Support Engineer - Linux

    WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

    • Every day will bring new and exciting challenges on the job while you:
    •  Learn and use groundbreaking technologies.
    •  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    •  Interact with leading engineers around the world.
    •  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    •  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    •  Drive customer communication during critical events.
    •  Drive projects that improve support-related processes and our customers’ technical support experience.
    •  Write tutorials, how-to videos, and other technical articles for the developer community.
    •  Work on critical, highly complex customer problems that may span multiple AWS services.

    WHY AWS SUPPORT?

    •  First and foremost this is a customer support role – in The Cloud.
    •  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
    •  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
    •  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
    •  Training: We have training programs to help you develop the skills required to be successful in your role.
    • We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
    •  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
    •  As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.


    BASIC QUALIFICATIONS
    The Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, an acting as the voice of the customer to internal teams across AWS.

    •  Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat)
    •  Advanced of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
    •  In-depth understanding of virtualization and cloud computing (Hypervisors, VMware, Xen).
    •  Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    PREFERRED QUALIFICATIONS

    •  Experience managing full application stacks from the OS up through custom applications
    •  Knowledge of AWS and Cloud Computing concepts
    •  Good understanding of security best practices.
    •  Good understanding of distributed computing environments and methodologies.
    •  Advanced degree in Computer Science or a related field.

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply

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