Senior Consultant: High Performance Leadership Programme - Internal Client Services - P&P at Deloitte

Job Description
Main Purpose of Job:

• Implement and evaluate leadership development initiatives that support the Business Unit in achieving its strategic objectives.
• Develop an advisory relationship with the Business Unit.
• Implement change management principles in support of organisational change which impacts our people.

Differentiators for this specific role:

• Act as key contact for all Development Lab matters
• Work with HPL lead and programme manager, facilitators and HRBP to tailor the design of labs for all service lines.
• Recruit and manage a team of SC/M co-managers from SL/HP BP.
• Train and support the development of co-Lab managers.
• Co-ordinate with P&P leadership, nominating partners (PE labs) and HPLP programme manager to prioritise participants in line with their development needs and urgency.
• Decide on best-fit facilitator and co-managers (if applicable) to support participants development needs while considering confidentiality/conflict.
• Plan and lead lab planning calls with co-manager (where applicable), co-ordinator (and facilitator where needed).
• Manage and monitor lab co-ordinator in executing the planning and logistics.
• Drive key lab activities - preparation, research, 360, interviews, lab day coordination, album/report development
• Act as centre point for the Lab - coordinate between participant, facilitator, co-managers, co-ordinator, M/LADC team, client service assessment team, etc.
• Co-ordinate, follow-up and analyse participant questionnaires
• Co-ordinate, follow-up and analyse 360 feedback.
• Schedule and lead interviews with participants, stakeholders and coaches (Partners/Directors), (with facilitator to listen and ask add-on questions where needed)
• Inform and support the facilitators - preparation, client/business unit and role research, and meeting preparation
• Prepare interview summary, and extract key opportunities, expectations, strengths and development area themes
• Prepare recommended quotes, tailored to specific themes from interviews.
• Prepare recommended priorities, tailored to business unit and specific role.
• Prepare recommended development activities, tailored to the needs identified (pre and during lab)
• Understand the business unit, role, individual participant and lab facilitation process in order to be comfortable conversing with the participant and supporting facilitation process if needed.

Key Performance Areas:
Strategic Impact 

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

1. Provides support to management in the implementation of change initiatives
2. Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client 

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise 

Operational Effectiveness

• Proactively identifies challenges that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and processes
• Reviews own work prior to submission to ensure quality 

Development/Growth of Team

• Shares expertise and knowledge with team members 
• Actively works to address development areas identified
• Coaches / mentors junior team members of the team
• May act as coach to junior staff within the Service Line

Budgets / Profitability

• Effective use of time, equipment and resources

Qualifications

• Minimum Qualifications: Degree
• Desired Qualifications: Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• Minimum Experience: 5 years’ working experience within the relevant function
• Desired Experience: 2 years at Consultant level within the function 

Additional Information
Technical competencies

• Technical expert in specific functional area 
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations 
• Good report writing skills

Behavioural

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen