Senior Field Engineer at West Indian Ocean Cable Company (WIOCC)

Job Objective

Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

• 1st and 2nd Level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Network installation, testing & commissioning, bringing into service, integration
• Cross connects & jumping
• Maintain records, inventory and spares
• Receive equipment, bench test, storage and RMA return handling
• Incident and problem resolution as directed by Operations
• Provide Operations cover during an Emergency / Disaster Recovery event
• Assist other departments and lead and report on projects as requested
• Adhere to all company policies and procedures
• Mentorship & training of regional field team on technical competency

Minimum Qualifications

• Bachelor’s degree (or equivalent work experience) in a technical field
• Technical certifications CCNA or JNCIA (desirable) or equivalent

Experience & Skills

• Requires minimum of 3 years’ technical experience in telecom industry, with at least 1 year in second level technical support or equivalent
• Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting equipment i.e., Mikrotik, Juniper, Tejas, Ciena etc
• Experience working with AC and DC power as well as PSU units
• Ability to share knowledge and coach other team members
• Effective written and verbal communications skills
• Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills