Latest Vacancies at West Indian Ocean Cable Company (WIOCC)

Job Objective

Proactively manage WIOCC’s Global Network (subsea & terrestrial) to meet quality and performance levels, resolve incidents and problems and, network administration for the SLTE network.

Key Duties & Responsibilities

• Proactive management of the subsea and terrestrial optical network, resolve incidents and problems, improve performance objectives, manage DCN security and environmental systems
• Operate & utilize Wet Plant supervisory systems in applying fault isolation techniques and standard diagnostic procedures to isolate and resolve equipment and circuit problems
• Coordinate the turn-up, integration & upgrades of SLTE while ensuring proper functioning of the Wet Plant supervisory systems
• Manage and build strong partnerships with CLS / DC Engineers, Cable System Owners, Cable System Suppliers and SLTE Vendors
• Coordinate together with the CLS / DC staff, daily, weekly, and monthly routine maintenance procedures on Rectifiers, Batteries, GENSET and, status of calibration of optical test equipment
• SLTE Network Administration and SLTE DCN monitoring & maintenance
• Technical planning of Planned Engineering Works and management through Change Management
• Develop systems & tools to automate real-time monitoring of optical network performance metrics for network performance management
• Network release; accept new and changed network from Engineering through Projects
• Mentorship & training of Operations team on technical competency
• Adhere to, lead compliance with, and assist in developing company policies and procedures
• Collaborate with other departments and lead and report on projects as requested by the Project Office
• Proactively contribute to Network Operations’ documentation & process automation as these evolve to align to customers SLAs
• Provide Tier-III core network support to NOC & TAC, and lead SLTE & transport network equipment vendor escalations
• Use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Provide NOC Disaster Recovery capability

Minimum Qualification

• Bachelor’s Degree in Electrical / Electronics / Communications Engineering or extensive work experience in a related field
• Technical achievements in, any or a combination of, Optical Networking, Subsea cable systems and IP Networking

Experience & Skills

• Requires minimum of 3 years’ technical experience in telecom industry, including experience as NMC / NOC / TAC Engineer, managing SLTE network and/or terrestrial DWDM transport network

• Extensive experience with Network Management Systems for optical network & IP network e.g., Huawei U2000, Infinera TNMS, Ciena MCP, ASN SN10, Tejas NMS/EMS, Cacti, PRTG etc.
• Technical experience in O&M of optical transmission equipment from leading vendors e.g., Infinera, Ciena, Huawei, ADVA, Tejas etc.
• Experience with; optical test equipment (OSA, OTDR, BERT, C-OTDR), optical network KPIs (OSNR, Q-Factor) and photonic layer management (C-Band spectrum)
• Knowledge of DCN operations, management & network security
• Knowledge of DWDM / SDH / OTN / Data (Ethernet, IP/MPLS) communications protocols
• Knowledge of subsea repair operations – procedures and proactive monitoring of cable routes
• Ability to collaborate with multiple vendors & stakeholders and, articulate & present key information though Technical Report Writing
• Expert knowledge of at least one trouble ticket system; NetSuite desirable
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment involving live customer traffic & maintenance windows

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required

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Job Objective

Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

• 1st and 2nd Level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Network installation, testing & commissioning, bringing into service, integration
• Cross connects & jumping
• Maintain records, inventory and spares
• Receive equipment, bench test, storage and RMA return handling
• Incident and problem resolution as directed by Operations
• Provide Operations cover during an Emergency / Disaster Recovery event
• Assist other departments and lead and report on projects as requested
• Adhere to all company policies and procedures
• Mentorship & training of regional field team on technical competency

Minimum Qualifications

• Bachelor’s degree (or equivalent work experience) in a technical field
• Technical certifications CCNA or JNCIA (desirable) or equivalent

Experience & Skills

• Requires minimum of 3 years’ technical experience in telecom industry, with at least 1 year in second level technical support or equivalent
• Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting equipment i.e., Mikrotik, Juniper, Tejas, Ciena etc
• Experience working with AC and DC power as well as PSU units
• Ability to share knowledge and coach other team members
• Effective written and verbal communications skills
• Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills