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  • Posted: Apr 2, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    World Fuel Services solves energy challenges for customers around the world. Every day, we provide a powerful integrated platform to optimize energy, logistics, and related services for aviation, marine, commercial, industrial, and transportation customers so they can focus on what they do best. With a comprehensive portfolio of solutions including fuel a...
    Read more about this company


    Senior Flight Consultant - JHB

    Key Responsibilities:

    • Day-to-day operations requirements, such as but not limited to the following:
    • Coordinating more than 40 trip support offered services / productsservices/products including but not limited to: customer ground handling, operational permits, slots, flight following, hotels, & transportation
    • Coordinating global customCustoms, Immigration, and Agriculture services including customs arrangements, Canpass, and submission and arrangement of Border Overflight Exemptions
    •  Creating, maintaining, and processing customers’ operational changes to ensure the success of customer’s customers’ trips in our internal operational system.
    • Creating Trip Cost Estimates in our internal operational system
    • Provides customers with fuel quotes and/or Sales Order (SO) for all Customers and is responsible as the primary backup for Global Fuel Logistics in high demand / systemsystem demand/system infrastructure events
    • Provide primary quality control for Global Trip Support managed trips
    • Responsible for customer communication management assisting with all incoming/outgoing operational communications, including phone calls, faxes, emails, and SITA/AFTN traffic
    • Must have a firm knowledge and understanding of Global Trip Support aviation products and services and be able to effectively market them to customers in the supported  supported business segment.
    • Responsible for assuring that all operational trips are current and updated in a timely manner based on the most recent customer communications.
    • Act as the pPrimary point of contact for customers for designated accounts supporting the Commercial/Military or Business General Aviation business segment.
    • Maintaining, improving, and enhancing the customer relationships for these designated accounts
    • Assisting in establishing and providing an unmatched quality of service and communication to all customers
    • Provides an expert level of support and consultation supporting Commercial/Military or Business General Aviation business segment

    Additional Commercial/Military business segment Duties:

    • Responsible and able to produce Flight Planning & Weather Briefing for customers
    • Varying technical experience required based on levels
    • Knowledge of ATC regulations and understanding of flight planning systems
    • PPS8 , Air Inc, and/or Navblue

    Additional Responsibilities:  

    • Backup Flight Planner and/or Meteorologist, where applicable & qualified
    • Backup to Supporting Services
    • Monitors communications after normal business hours and on weekends upon implementation of the storefront operations
    • Performs other duties as may be assigned by management.
    • Helps other employees to accomplish company goals
    • Working Hours: as determined by the Sr Director Global Operations


    • Ability to act in situations with confidence, assertiveness, tact, and diplomacy
    • Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
    • Ability to maintain a professional demeanor in stressful situations and negotiations
    • Ability to partner with other departments and interact effectively with employees at all levels of the organization
    • Strong technical computer skills across the MS Office product suite is are essential.
    • The ability to work independently with minimal supervision is essential.
    • Ability and willingness to work across a shift plan that covers day, night, weekends, and holidays is essential.  We operate 24/7 year-round.

    Job Requirements:


    • Aviation Bachelor’s  degree, highly preferred


    • 5 – 10 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)

    Method of Application

    Interested and qualified? Go to World Fuel Services on to apply

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