Job Opportunities at World Fuel Services

Responsibilities:

• Responsible for Quality assurance of all aspects of their managed trips
• Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
• Responsible for improving and enhancing the customer relationship
• Responsible for incoming operational communications, including phone calls, faxes, emails, and SITA/AFTN traffic
• Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
• Responsible for Loading all flight request into operational system
• Responsible for day-to-day operations requirements such as but not limited to the following:
• Arranging ground handling, permits, customs services, hotels, transportation and Fuel
• Assisting with fuel quotes and/or arrangements after normal business hours
• Liaison with Customer Relations and Supporting Services
• Responsible for monitoring communications after normal business hours and on weekends upon implementation of the storefront operations
• Must have a firm knowledge of WFS’s products and services and be able to effectively market them to customers
• Will maintain a professional demeanor in stressful situations and negotiations
• Will market, communicate, and sell all of WFS’s products and services to existing and prospective WFS customers
• Able to provide expert level of support and consultation to WFS customers
• Helps other employees to accomplish WFS company goals
• Performs other duties as may be assigned by department supervisor
• Working Hours: as determined by the Sr Director Global Operations

The Individual 

• Strong customer services skills and experience is essential.
• Strong organisational skills are essential.
• Strong oral and written communication skills in English is essential.
• Strong stakeholder management skills and team working skills are essential.
• The ability to speak Afrikaans alongside English is desirable.
• The ability to process data quickly and accurately is essential.
• Strong IT skills across the MS Office product suite is essential.
• The ability to work independently with minimal supervision is essential.
• Ability and willingness to work across a shift plan than covers day, night and weekend working is essential.
• Aviation Dispatch Certification - FAA or FOO or equivalent highly desirable.
• Expert problem solving skills and ability to work independently are essential.

Experience:

• Aviation work experience is essential. This is likely to be gained in the field of aviation trip planning or alternatively as a pilot with experience of supporting the trip planning process.
• Knowledge of the Aviation industry is essential and aviation airport operations experience is essential. This can be gained in either commercial or general aviation.
• Previous experience of maintaining data information is preferred.
• Previous experience conducting research of operational critical information is preferred.
• Experience within the aviation or travel industry is preferred.

Education:

• Minimum education certificate at level 12 matric certificate is required.

go to method of application »

Key Responsibilities:

• Day-to-day operations requirements, such as but not limited to the following:
• Coordinating more than 40 trip support offered services / productsservices/products including but not limited to: customer ground handling, operational permits, slots, flight following, hotels, & transportation
• Coordinating global customCustoms, Immigration, and Agriculture services including customs arrangements, Canpass, and submission and arrangement of Border Overflight Exemptions
•  Creating, maintaining, and processing customers’ operational changes to ensure the success of customer’s customers’ trips in our internal operational system.
• Creating Trip Cost Estimates in our internal operational system
• Provides customers with fuel quotes and/or Sales Order (SO) for all Customers and is responsible as the primary backup for Global Fuel Logistics in high demand / systemsystem demand/system infrastructure events
• Provide primary quality control for Global Trip Support managed trips
• Responsible for customer communication management assisting with all incoming/outgoing operational communications, including phone calls, faxes, emails, and SITA/AFTN traffic
• Must have a firm knowledge and understanding of Global Trip Support aviation products and services and be able to effectively market them to customers in the supported  supported business segment.
• Responsible for assuring that all operational trips are current and updated in a timely manner based on the most recent customer communications.
• Act as the pPrimary point of contact for customers for designated accounts supporting the Commercial/Military or Business General Aviation business segment.
• Maintaining, improving, and enhancing the customer relationships for these designated accounts
• Assisting in establishing and providing an unmatched quality of service and communication to all customers
• Provides an expert level of support and consultation supporting Commercial/Military or Business General Aviation business segment

Additional Commercial/Military business segment Duties:

• Responsible and able to produce Flight Planning & Weather Briefing for customers
• Varying technical experience required based on levels
• Knowledge of ATC regulations and understanding of flight planning systems
• PPS8 , Air Inc, and/or Navblue

Additional Responsibilities:  

• Backup Flight Planner and/or Meteorologist, where applicable & qualified
• Backup to Supporting Services
• Monitors communications after normal business hours and on weekends upon implementation of the storefront operations
• Performs other duties as may be assigned by management.
• Helps other employees to accomplish company goals
• Working Hours: as determined by the Sr Director Global Operations

Knowledge/Skills:

• Ability to act in situations with confidence, assertiveness, tact, and diplomacy
• Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
• Ability to maintain a professional demeanor in stressful situations and negotiations
• Ability to partner with other departments and interact effectively with employees at all levels of the organization
• Strong technical computer skills across the MS Office product suite is are essential.
• The ability to work independently with minimal supervision is essential.
• Ability and willingness to work across a shift plan that covers day, night, weekends, and holidays is essential.  We operate 24/7 year-round.

Job Requirements:

Education:          

• Aviation Bachelor’s  degree, highly preferred

Experience:        

• 5 – 10 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)