Job Openings at Virgin Active South Africa

Job Description

• We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.

Key Responsibilities:

• Provide assessments, rehab, and performance programs.
• Collaborate with club teams and trainers for member support.
• Manage bookings, payments, and compliance.
• Maintain a clean, professional treatment space.

Minimum Requirements:

• Registered Biokineticist (HPCSA/Health Professions Council).
• Current indemnity insurance.
• Strong interpersonal skills.
• Professional business setup.

Bonus if you have:

• Sports team or special population experience.
• Capacity to offer screenings or educational sessions.

Closing Date 30 September 2026

go to method of application »

Job Description

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

• Deliver sports, deep tissue, and recovery massage services.
• Support athletic recovery, injury prevention, and general well-being.
• Manage appointment booking, payment collection, and client follow-up.
• Maintain hygiene and professionalism in all treatment areas.
• Engage in ongoing training and comply with safety, ethical, and health protocols.

Minimum Requirements:

• Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
• Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
• Valid First Aid Level 1 with CPR certification.
• Public Liability and Professional Indemnity Insurance.

Bonus if you have:

• Experience working with athletes or in fitness environments.
• Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

• In-club treatment space and access to member referral network.
• Collaboration with PTs and wellness professionals.
• Participation in Virgin Active recovery activations and education events

Closing Date 30 September 2026

go to method of application »

Job Description

• We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.

Key Responsibilities:

• Provide assessments, rehab, and performance programs.
• Collaborate with club teams and trainers for member support.
• Manage bookings, payments, and compliance.
• Maintain a clean, professional treatment space.

Minimum Requirements:

• Registered Biokineticist (HPCSA/Health Professions Council).
• Current indemnity insurance.
• Strong interpersonal skills.
• Professional business setup.

Bonus if you have:

• Sports team or special population experience.
• Capacity to offer screenings or educational sessions.

Closing Date 30 September 2026

go to method of application »

Job Description

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

Closing Date 30 September 2026

go to method of application »

Job Description

• We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

• Deliver sports, deep tissue, and recovery massage services.
• Support athletic recovery, injury prevention, and general well-being.
• Manage appointment booking, payment collection, and client follow-up.
• Maintain hygiene and professionalism in all treatment areas.
• Engage in ongoing training and comply with safety, ethical, and health protocols.

Minimum Requirements:

• Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
• Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
• Valid First Aid Level 1 with CPR certification.
• Public Liability and Professional Indemnity Insurance.

Bonus if you have:

• Experience working with athletes or in fitness environments.
• Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

• In-club treatment space and access to member referral network.
• Collaboration with PTs and wellness professionals.
• Participation in Virgin Active recovery activations and education events

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 30 September 2026

go to method of application »

Job Description

• We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

• Provide physiotherapy consultations, rehabilitation, and performance optimization services.
• Manage your own bookings, records, payments, and administrative processes.
• Maintain a consistent clinical presence in the club across peak member times.
• Collaborate with PTs and club teams to support member health journeys.
• Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

• Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
• Valid Professional Indemnity Insurance and Public Liability cover.
• Current Level 1 First Aid with CPR and AED training.
• Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

• Experience with sports teams, orthopedic recovery, or chronic pain management.
• Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

• Discounted soft-landing rental structure (Month 1 and 2).
• Club membership, consulting space, and access to Virgin Active facilities.
• Brand association, client flow support, and participation in in-club wellness events.
• National network access and inclusion in Virgin Active’s wellness communications.

Closing Date 30 September 2026

go to method of application »

Job Description

• We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

• Deliver sports, deep tissue, and recovery massage services.
• Support athletic recovery, injury prevention, and general well-being.
• Manage appointment booking, payment collection, and client follow-up.
• Maintain hygiene and professionalism in all treatment areas.
• Engage in ongoing training and comply with safety, ethical, and health protocols.

Minimum Requirements:

• Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
• Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
• Valid First Aid Level 1 with CPR certification.
• Public Liability and Professional Indemnity Insurance.

Bonus if you have:

• Experience working with athletes or in fitness environments.
• Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

• In-club treatment space and access to member referral network.
• Collaboration with PTs and wellness professionals.
• Participation in Virgin Active recovery activations and education events

Closing Date 30 September 2026

go to method of application »

Your Purpose...

• Do the best work of your life by enabling experiences that help people live an active life
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Your Duties and Responsibilities...

Financial Management

• Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
• Manage club operating expenses through P&L management.
• Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)

Facility Management

• Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
• Manage and oversee maintenance and utilities effectiveness and costs.
• Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.

People Management

• Responsible for the recruitment, development, and training of staff.
• Ensure all information is communicated effectively to all club staff.
• Implement and ensure the adherence to required policies, procedures, and systems.
• Implement and ensure affective management of performance across departments.
• Implement and ensure the adherence to required IR policies and procedures.

Service Experience

• Ensure our members experience exceptional service within our facility.
• Implement and sustain a strong member focus.
• Provide solutions to members on queries and complaints in line with the company policy.
• Ensure excellent customer service according to the brand standards.

Competitor Analysis

• Understand how to mitigate competitor risk.
• Conduct regular analysis of the competitor landscape.
• Notify senior management of potential risk.

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the competition.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills.
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 11 September 2026

go to method of application »

Job Description

Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Your Purpose...

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities...

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements...

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

go to method of application »

Your Purpose...

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities...

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements...

We can't live without...

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Your Purpose...

• To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
• To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
• The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

Your Duties and Responsibilities...

Member Experience Management:

• Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
• Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
• Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
• Manage access and usage of the facilities in all areas

Support and Interaction with Members:

• Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
• Facilitate effective communication channels for member inquiries and concerns.
• Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

Execution of Wellness Vision:

• Implement the established wellness philosophy and ensure all member experiences reflect this vision.
• Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

Enhancement of Physical Spaces:

• Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
• Collaborate with facilities management to address any issues affecting member experience.

Social Wellness Program Implementation:

• Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
• Collaborate with facilities management to address any issues affecting member experience.

Community Engagement:

• Encourage social interaction among members to build a strong community within the club.
• Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

Performance Monitoring:

• Monitor Service delivery through setting performance standards.
• Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
• Report regularly on the success of implemented initiatives to leadership.

People Management:

• Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
• Onboarding and retention of people.
• Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.

Our Minimum Requirements...

We can't live without...

• Matric\grade 12 qualification
• Qualification in sports management, health and wellness, business administration or related field advantageous
• Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
• Proven experience in digital engagement platforms
• Proven experience in managing member experiences, activations and events
• Background in wellness programs, community engagement or similar initiatives
• VASA Product Academy or Product Qualification
• Proactive Solution orientation
• Train the Trainer VASA

We’d like you to have... 

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

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Job Description

In a nutshell (your purpose) …

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• The purpose of this role is to execute the national sales strategy across their area, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
• The role drives performance through strong leadership, structured activity, people and performance plan.

A day in the life (your duties & responsibilities) …

Sales Performance & Delivery

• Drive achievement of area sales budgets (net member movement & revenue) across all clubs.
• Translate national strategy into clear, actionable plans at club level.
• Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
• Report on key sales performance metrics with plans for intervention to maximise or improve.

Activity & Performance Management

• Ensure consistent activity management across all clubs (leads, calls, appointments, conversions).
• Hold Sales Managers accountable to clear KPIs, standards, and routines.
• Implement structured performance management (targets, reviews, corrective action where required).
• Support clubs through opening lucrative business building opportunities within the relative catchment area.

Coaching, Training & Capability Building

• Coach Sales Managers to improve sales leadership, execution, and team performance.
• Drive in-club coaching, ensuring training is applied and embedded to standard.
• Standardise and scale best-practice sales behaviours across the area.
• Deliver and facilitate structured training content in line with regional needs or national direction

Recruitment, Talent & HR Discipline

• Take accountability for recruitment, selection, and onboarding of Sales Managers and consultants.
• Build a strong talent pipeline and succession plan across clubs.
• Ensure HR policies, performance processes, and conduct standards are consistently applied.

Culture & Leadership

• Build a high-performance, accountable, and disciplined sales culture.
• Reinforce expectations around urgency, professionalism, and execution excellence.
• Align all teams to the Social Wellness / 2nd Space value proposition.

Member-Centric Growth

• Ensure sales teams drive quality onboarding and early member engagement.
• Monitor and improve retention drivers through better sales behaviours.
• Use member insights to influence long-term value, not just acquisition.

Reporting & Insights

• Provide clear, data-driven reporting on performance, risks, and opportunities.
• Use insights to guide decision-making and prioritise actions.
• Ensure accuracy and discipline in all sales systems and reporting tools.
• What we need from you (our minimum requirements) …

We can’t live without…

• Matric qualifications are essential
• 1–2 years multi-site management experience or completed relevant training in multi -site management
• 2–3 years sales management experience
• Proven experience developing and maintaining successful sales teams
• Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
• Strong training and coaching ability
• Excellent communication, interpersonal, and presentation skills
• Strong leadership capability with the ability to inspire, coach, and develop high-performing Sales Managers
• Data-driven and analytical, with the ability to translate insights into actionable sales strategies

We’d like you to have… (attributes)

• Commercially astute with a strong focus on achieving targets and driving regional growth
• Customer-centric mindset with a passion for delivering exceptional, service-led experiences
• Ability to drive consistency and execution across multiple clubs and teams
• High level of accountability, ownership, and orientation results
• Adaptable and resilient, with the ability to perform in a fast-paced, target-driven environment
• Strategic thinker with the ability to identify opportunities and implement improvement initiatives
• Effective communicator with strong interpersonal and stakeholder management skills

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
• Operational & leadership Skills Required:
• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 18 September 2026