Senior Fund Administrator (WC - Bellville) at Sanlam Group

What will you do?

Key responsibilities:

• Managing all related functions and prioritizing of tasks for section 14, section 13B, section 27 and section 28 processes as well as recovering of income
• Ensure optimal processes and controls to adhere to service level agreements (internal and external)
• Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly) as well as updating of workflow reports
• Ensure compliance and risk problems are identified and communicated to management
• Understand and comply with relevant legislative requirements
• Stakeholder engagement with various internal and external stakeholders
• Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
• Investigate, resolve and respond to ad hoc operational requirements
• Maintain relationships with internal departments and resolve and route queries effectively
• Assist with system testing when necessary
• Ensure accuracy of own work
• Ensure a good client (internal & external) experience
• Performance management and appraisal of team members and addresses poor performance in team
• Managing of development plans and in-service training to team members

Qualification and Experience

• Grade 12 with 1 to 2 years related experience.

What will make you successful in this role?

Technical Competencies:

• At least 5 years’ experience within an Employee Benefits environment
• 2 to 3 years’ experience in managing a team
• Termination processes experience
• A thorough understanding of the Pension Fund Act, Fund Rules and Income Tax Act
• Computer literate with proven proficiency in MS Office (Word and Excel)

Behavioural Competencies:

• Strong attention to detail and proactive attitude
• Challenge and persist to achieve targeted outcomes in a manner that sustains relationships and credibility
• Strong ability to organize and prioritize
• Ability to handle a diverse range of tasks simultaneously
• Ability to execute
• Team player and target /results driven
• Excellent communication skills both written and verbal
• Displays energy when performing tasks
• Excellent project and time management skills
• Demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Good interpersonal skills
• Ability to collaborate and pull information together

Knowledge and Skills

• Processing transactions and conduct simple calculations (where applicable)
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification
• Collating information for reporting
• Transfer of knowledge on leading practice and processes

Personal Attributes

• Plans and aligns - Contributing independently
• Communicates effectively - Contributing independently
• Interpersonal savvy - Contributing independently
• Optimises work processes - Contributing independently