Senior Group Manager - Operations at WNS Global Services SA

Job Description
Accountability & Responsibility:

• As part of the senior management team you lead a team of operational leaders.
• You are customer & client facing & strive to deliver excellent customer experience
• You drive continuous improvement experiments through your team & harvest ideas
• You manage costs & profitability through all available commercial levers
• You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader
• You develop your people through effective coaching, performance management & drive a recognition culture
• You support your operations colleagues to exceed client expectations on all levels at all times
• You have robust & honest performance & behavioral conversations
• You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism

WHAT YOU'LL BE RESPONSIBLE FOR
Operational Delivery

• Deliver Contractual & Commercial Performance People Management
• Create a High Performing, Highly Engaged Team Stakeholder Management
• Build Excellent Relationships, Internally & Externally, at all Levels

Compliance & Governance

• Ensure Compliance to all Relevant Process & Regulatory Standards
• Innovation Drive Continuous Improvement & Create Value

Qualifications

• Matric-Grade 12
• Utilities experience will be an advantage
• UK Shifts