Senior Healthcare Partnership Manager at International SOS

• At International SOS, our global medical, security, aviation and logistics providers are a core strategic asset and a vital part of our value proposition. We are seeking an experienced Senior Manager to, develop, evolve and administer our external providers—ensuring they are fit for purpose, high quality, cost-efficient and aligned to both regional and Group priorities.

About the Role

• Cost negotiation, administration and contractual arrangements with these providers form a key part of the role as well as guiding credentialling and prioritizing objectives in the development of the Hospital, Medical and other provider groups.
• You will work closely with the Medical leadership, regional stakeholders, business line leaders and external providers to deliver exceptional service quality, strong partnerships, and sustainable commercial outcomes.

Key Responsibilities:

Leadership & Strategy

• Act as the regional point of contact for Intl SOS external provider services
• Lead the development and execution of the regional third party provider Development Plan, aligned to Intl SOS Group strategy.
• Drive governance, quality standards, performance reporting and corrective actions.
• Lead and manage the Johannesburg External Provider Services team, fostering accountability and performance.
• Ensure proactive communication and education following network trips and new provider onboarding.

External Provider Development, Governance & Quality

• Collaborate with medical, security and aviation experts to ensure we support client and program needs.
• Ensure external provider resources are right-sized, compliant with Group standards and continuously optimized.
• Oversee provider assessments (onsite and remote) to mitigate operational and clinical risk.
• Maintain country-specific regulatory and credentialing requirements.
• Identify and onboard new and emerging providers.
• Optimize network costs through efficient processes and informed sourcing decisions.

Stakeholder & Commercial Relationship Management

• Build and maintain strong, long-term partnerships with key providers.
• Negotiate terms, rates and formal agreements with strategic partners.
• Develop commercial opportunities, including referrals and innovative service offerings.
• Investigate provider quality issues and drive sustainable solutions.
• Monitor provider payment trends in collaboration with Finance and improve outcomes.
• Support vendor and partner negotiations aligned to business development objectives

Business & Operational Support

• Support network-related programs lead by Functional managers, consulting engagements, and bespoke client solutions.
• Support sales and marketing initiatives, proposals, tenders, and new product development.
• Provide accurate costing and pricing intelligence for third-party medical staffing and vendor services.
• Partner with Learning, Development and Quality teams to enhance staff enablement and network excellence.

Required Experience & Qualifications:
Experience

• Minimum 5+ years’ experience in Healthcare Management.
• Background in B2B environments with demonstrated commercial success.
• Hospital Claims Management, Third party Administration and/or Assistance company experience with healthcare/Hospital provider management and medical network development.
• Strong relationships within the regional healthcare providers.
• Track record of developing commercial partnerships and achieving measurable outcomes.

Qualifications

• Bachelor’s degree relating to healthcare management or business administration is highly desirable
• Medical qualifications or clinical background will be a strong advantage.