Careers at International SOS

• At International SOS, our global medical, security, aviation and logistics providers are a core strategic asset and a vital part of our value proposition. We are seeking an experienced Senior Manager to, develop, evolve and administer our external providers—ensuring they are fit for purpose, high quality, cost-efficient and aligned to both regional and Group priorities.

About the Role

• Cost negotiation, administration and contractual arrangements with these providers form a key part of the role as well as guiding credentialling and prioritizing objectives in the development of the Hospital, Medical and other provider groups.
• You will work closely with the Medical leadership, regional stakeholders, business line leaders and external providers to deliver exceptional service quality, strong partnerships, and sustainable commercial outcomes.

Key Responsibilities:

Leadership & Strategy

• Act as the regional point of contact for Intl SOS external provider services
• Lead the development and execution of the regional third party provider Development Plan, aligned to Intl SOS Group strategy.
• Drive governance, quality standards, performance reporting and corrective actions.
• Lead and manage the Johannesburg External Provider Services team, fostering accountability and performance.
• Ensure proactive communication and education following network trips and new provider onboarding.

External Provider Development, Governance & Quality

• Collaborate with medical, security and aviation experts to ensure we support client and program needs.
• Ensure external provider resources are right-sized, compliant with Group standards and continuously optimized.
• Oversee provider assessments (onsite and remote) to mitigate operational and clinical risk.
• Maintain country-specific regulatory and credentialing requirements.
• Identify and onboard new and emerging providers.
• Optimize network costs through efficient processes and informed sourcing decisions.

Stakeholder & Commercial Relationship Management

• Build and maintain strong, long-term partnerships with key providers.
• Negotiate terms, rates and formal agreements with strategic partners.
• Develop commercial opportunities, including referrals and innovative service offerings.
• Investigate provider quality issues and drive sustainable solutions.
• Monitor provider payment trends in collaboration with Finance and improve outcomes.
• Support vendor and partner negotiations aligned to business development objectives

Business & Operational Support

• Support network-related programs lead by Functional managers, consulting engagements, and bespoke client solutions.
• Support sales and marketing initiatives, proposals, tenders, and new product development.
• Provide accurate costing and pricing intelligence for third-party medical staffing and vendor services.
• Partner with Learning, Development and Quality teams to enhance staff enablement and network excellence.

Required Experience & Qualifications:
Experience

• Minimum 5+ years’ experience in Healthcare Management.
• Background in B2B environments with demonstrated commercial success.
• Hospital Claims Management, Third party Administration and/or Assistance company experience with healthcare/Hospital provider management and medical network development.
• Strong relationships within the regional healthcare providers.
• Track record of developing commercial partnerships and achieving measurable outcomes.

Qualifications

• Bachelor’s degree relating to healthcare management or business administration is highly desirable
• Medical qualifications or clinical background will be a strong advantage.

go to method of application »

• As a Site Liaison Intern, you will support the Site Liaison team in ensuring smooth coordination of staff logistics and mobilization processes. You will assist with administrative tasks, travel arrangements, and communication with both internal stakeholders and external clients.

Key Responsibilities
Logistics & Travel Coordination

• Assist in maintaining staff rotation schedules and internal system records
• Support visa application processes by gathering and filing required documentation
• Coordinate travel arrangements, including flights, accommodation, and ground transportation
• Maintain accurate records of travel and visa documentation

Communication & Coordination

• Draft and send routine communications regarding travel and mobilization updates
• Confirm arrivals, departures, and meet-and-greet arrangements
• Maintain accurate staff contact information in internal systems

Staff Support

• Support staff mobilization and demobilization processes
• Assist with completion and maintenance of pre- and post-mobilization checklists
• Upload and manage documentation on internal platforms 
• Coordinate onboarding logistics such as orientation, training, and system access
• Assist with registrations on internal platforms (MSRC, Medical & Security Alerts)
• Prepare and distribute staff documentation (timesheets, expense claims, medical forms, site packs)
• Coordinate uniform requirements and communication to staff
• Liaise with internal stakeholders including Operations, HR, and Recruitment teams

Customer Service & Relationships

• Deliver a high standard of customer service through a proactive, hands-on approach
• Build strong relationships with staff and internal stakeholders
• Promote teamwork and collaboration across departments

General Administration

• Assist with compiling basic reports (weekly/monthly)
• Attend team meetings for exposure and learning
• Track document expiry dates and flag renewals
• Support general administrative and coordination tasks

Health & Safety

• Adhere to all company health and safety procedures
• Complete mandatory training
• Report hazards or incidents promptly

Qualification and Experience Requirements

Qualifications

• Currently studying towards, or recently completed, a tertiary qualification

Experience

• 1 + years experience or exposure in logistics, administration, travel coordination, or HR or customer service would be highly advantageous