Senior ICT Support - Durban at IIE Rosebank College

Duties and Responsibilities:

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc…) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of systems and infrastructure within the campus.
• Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
• Maintains campus software licences and ensures that campus equipment is licenced correctly.
• Ensures that critical and security updates are applied to servers and workstations.
• Ensure that the campus has the necessary IT support during regular operational hours.
• Coordinates Campus IT staff activities. Oversees and allocates service desk requests accordingly.
• Coordinate acquisition of IT Hardware / Software to ensure optimal resources are always available and in place to meet the needs of the campus.

Minimum Requirements:

Qualifications

• 3-Year Diploma (NQF6) in Information Technology
• Knowledge of Standard Operating Systems

Experience

• At least 3 years’ experience as ICT Support/Service Desk agent
• Experience in an academic setting will be advantageous.