Here at Yoco we want to make it easier for small business owners to do business. We’re all about simplifying the complicated things so that they’re smooth, easy and clever where it matters most - your sales.
Our mobile card readers allow you to accept payments when and where you need to, by connecting to your smartphone or tablet. Our free business too...
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We are seeking installation engineers to provide the necessary on-premises technical installation & support for our customers. We have developed the best-in-class capabilities across payments, software, hardware and financial services to empower merchants across South Africa and we are looking for extraordinary engineers to take our solutions to the market.
You will be on-the-road, meeting with customers, inspecting their shops, planning and executing installation projects, and training customers on product usage. The ideal candidate is a customer focused problem solver with exceptional communication skills and hands-on technical experience.
Key Responsibilities
Inspecting customer shops and building installation project plans accordingly
Installation of Electrical and Network Cables, Networking Infrastructure, besides POS and Payments Hardware and Software at customer premises
Assisting customers with system troubleshooting (Network, Hardware and Software)
Telephonic/Email Support and logging of tickets/service calls
System Pre-Installation testing and QA
Training clients onsite and offsite on the POS product functionality
Maintaining customer relationships
About you
5+ years of experience in POS systems, preferably within the hospitality sector
Excellent communication (verbal & written) and interpersonal skills
Own Vehicle & Valid Drivers’ Licence
Willing to work weekends, overtime & outside of core working hours
Ability to build and maintain customer relationships
A problem solver, with a can-do attitude and customer centricity
Ability to take ownership of projects with self-management
Ability to work on multiple projects concurrently, while managing client and team expectations
Ability to work individually and in teams
Strong understanding of payments and/or hospitality software products is a plus
Gmail
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