First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located. First Technology is structure...
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First Technology Polokwane are seeking an experienced and customer-focused Senior IT Technician / IT Systems Support Engineer to join our team. The successful candidate will be responsible for providing high-quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites.
Key Responsibilities
Provide onsite and remote IT support to clients.
Deliver IT systems support and administration across customer environments.
Support and maintain hardware, software, and end-user environments.
Assist with cloud services deployment and ongoing maintenance (including Microsoft 365).
Conduct site assessments and maintain accurate technical documentation.
Perform daily client follow-ups and produce support and service reports.
Provide support across the following technologies:
Microsoft 365
Networking (LAN/WAN, switches, basic routing)
Firewalls and Access Points
Endpoint protection and device management
Minimum Requirements
Minimum of 5 years’ experience in an IT support / systems support role.
Strong practical experience in desktop, server, and network support.
Valid driver’s license and willingness to travel to client sites (if applicable).
Own vehicle and valid SA drivers license is essential
Competencies
Strong troubleshooting and problem-solving skills
Excellent communication and customer service orientation
Ability to work independently and manage multiple priorities
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