Job Openings at First Technology

• The purpose of this role is to provide effective systems, invoicing, and administrative support to the Back Office function. The incumbent will be responsible for processing a high volume of invoices and related financial documentation, maintaining accurate records on Accpac (Sage 300), and providing day-to-day administrative support to the Back Office Manager. The role requires strong attention to detail, solid system proficiency, and intermediate MS Excel skills to ensure accurate reporting, reconciliation of billing data, and efficient resolution of invoicing-related queries.

Key Responsibilities: 

• Proven experience working with Accpac (Sage 300) or a comparable ERP / accounting system is essential.
• The role involves a high volume of invoicing, credit notes, and related financial administration; therefore, strong system proficiency and high attention to detail are critical.
• Provide day-to-day administrative support to the Back Office Manager, including coordination, documentation, and general office administration.
• Intermediate proficiency in MS Excel is required, including the ability to work with spreadsheets, perform basic data analysis, and manage reports.
• The incumbent will be responsible for accurate and timely processing of invoices, reconciliation of billing data, and resolving billing-related queries.

Minimum Requirements: 

• Grade 12/Matric or NQF Level 4 Equivalent 
• + 3 years experience with Accpac
• Strong MS Excel experience

Preferable Skills: 

• Experience with Microsoft Process (VLC, contract creation, Logging Support calls etc)
• Microsoft Licensing Experience 
   

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Role and Responsibilities

Able to demonstrate the following:

• Excellent telephone manner and written communication
• Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
• Ability to follow predefined procedures and escalate timeously to the PS (Professional services) Manager where required
• Ability to meet deadlines and complete tasks within SLA timeframes
• Ability to use knowledge base resources to resolve problems
• Providing basic training on computer operation and management to end users.
• Good attitude towards work and colleagues
• Consistent, prompt delivery of often common or repetitive tasks

Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:

• Strong Active Directory– required for the administration of user accounts and passwords/GP/OU
• Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
• Good understanding of Microsoft Exchange and O365/Azure and general mail requirements
• VMware/Hyper V
• Strong Desktop operating system knowledge and troubleshooting
• Strong Office automation skills and knowledge using N-Central (Nable)
• Facilitating feedback on current tasks
• The ability to quickly identify and remediate networking problems within the LAN, WLAN
• Strong understanding of End User hardware and software
• The ability to implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
• Ability to manage users by applying good reasoning and logic
• Project and related tasks

Create new Incidents in the Service Desk daily,

• Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
• Collect a predefined set of information for each incident logged
• Identifying urgency, impact and general timelines of the issue
• Provide the necessary resolution or escalate for assistance
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
• Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
• Ability to provide support to multiple environments
• Ability to work independently/team
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.
• Research technology changes and be able to motivate technology changes to the Client where necessary
• Be prepared to perform overtime work and after hours support required

 Qualifications and Education Requirements

• Matric is essential
• A+ N+ and relevant Microsoft 0365 certification (Must Have)
• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

 Preferred Skills

• Should have proven excellence as Mid-Tier Engineer in another relevant position
• Excellent communication, both verbal and written
• Ability to manage Users requests in quick succession
• Basic understanding of Wide Area Networking Infrastructure
• Where necessary, ability to resolve a User's problem first time attention to detail is essential
• Ability to form customer relationships remotely
   

go to method of application »

Role and Responsibilities

Able to demonstrate the following:

• Excellent telephone manner and written communication
• Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
• Ability to follow predefined procedures and escalate timeously to the PS (Professional services) Manager where required
• Ability to meet deadlines and complete tasks within SLA timeframes
• Ability to use knowledge base resources to resolve problems
• Providing basic training on computer operation and management to end users.
• Good attitude towards work and colleagues
• Consistent, prompt delivery of often common or repetitive tasks

Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:

• Strong Active Directory– required for the administration of user accounts and passwords/GP/OU
• Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
• Good understanding of Microsoft Exchange and O365/Azure and general mail requirements
• VMware/Hyper V
• Strong Desktop operating system knowledge and troubleshooting
• Strong Office automation skills and knowledge using N-Central (Nable)
• Facilitating feedback on current tasks
• The ability to quickly identify and remediate networking problems within the LAN, WLAN
• Strong understanding of End User hardware and software
• The ability to implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
• Ability to manage users by applying good reasoning and logic
• Project and related tasks

Create new Incidents in the Service Desk daily,

• Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
• Collect a predefined set of information for each incident logged
• Identifying urgency, impact and general timelines of the issue
• Provide the necessary resolution or escalate for assistance
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
• Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
• Ability to provide support to multiple environments
• Ability to work independently/team
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.
• Research technology changes and be able to motivate technology changes to the Client where necessary
• Be prepared to perform overtime work and after hours support required

 Qualifications and Education Requirements

• Matric is essential
• A+ N+ and relevant Microsoft 0365 certification (Must Have)
• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

 Preferred Skills

• Should have proven excellence as Mid-Tier Engineer in another relevant position
• Excellent communication, both verbal and written
• Ability to manage Users requests in quick succession
• Basic understanding of Wide Area Networking Infrastructure
• Where necessary, ability to resolve a User's problem first time attention to detail is essential
• Ability to form customer relationships remotely

go to method of application »

Role and Responsibilities
Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

Have a mid-level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

 Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files 

 Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required 

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial 

Preferred Skills 

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role
   

go to method of application »

Role and Responsibilities
Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

 Have a mid-level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

 Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files 

 Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required 

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial 

Preferred Skills 

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role
   

go to method of application »

Job Description

• First Technology Polokwane are seeking an experienced and customer-focused Senior IT Technician / IT Systems Support Engineer to join our team. The successful candidate will be responsible for providing high-quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites.

Key Responsibilities

• Provide onsite and remote IT support to clients.
• Deliver IT systems support and administration across customer environments.
• Support and maintain hardware, software, and end-user environments.
• Assist with cloud services deployment and ongoing maintenance (including Microsoft 365).
• Conduct site assessments and maintain accurate technical documentation.
• Perform daily client follow-ups and produce support and service reports.
• Provide support across the following technologies:
• Microsoft 365
• Networking (LAN/WAN, switches, basic routing)
• Firewalls and Access Points
• Endpoint protection and device management

Minimum Requirements

• Minimum of 5 years’ experience in an IT support / systems support role.
• Strong practical experience in desktop, server, and network support.
• Valid driver’s license and willingness to travel to client sites (if applicable).
• Own vehicle and valid SA drivers license is essential 

Competencies

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service orientation
• Ability to work independently and manage multiple priorities
• Good documentation and reporting discipline

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Purpose and scope

• The purpose of the Job is to manage multiple projects from initiation to closure. The Project Manager is in charge of the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to plan. The Project Manager will define the project’s objectives and oversee quality control throughout its life cycle. Background includes project implementation, software documentation, client liaison and project support function.

Key Responsibilities and role outputs 

• Manage all phases of projects, including initiation, planning, execution, implementation, and post-implementation activities.
• Develop detailed work plans, project schedules, estimates, and resource plans in collaboration with all project stakeholders.
• Document and keep track of all projects, administration of own projects is required.
• Extensive knowledge of project management processes and systems development methods.
• In-depth knowledge of project planning techniques and automated project planning tools required.
• Manage project scope and risks. Investigate and make recommendations on issues that challenge scope boundaries.
• Monitor and report on project progress highlighting critical issues for management, and, as necessary, coordinate the development, discussion, and approval of corrective action and/or contingency plans.
• Track work progress to identify blockages and developer divergence from allocated tasks
• Ensure project activities and deliverables adhere to agreed quality standards
• Manage stories that do not contain the right level of detail
• Blocks changes to work once in development without following the proper re-evaluation process
• Manage stakeholder relations to ensure that project delivery expectations are specified and agreed
• Ensure project deliverables meet/exceed the project sponsor's specified expectations
• Plan and implement change management processes, including activities such as training, communication, and documentation
• Provide clear direction and motivation to project team
• Ability to work in a team environment
• Run daily, weekly and monthly meetings / stand-ups
• Represent the work in progress at Project Steering level
• Manages Business, Operational Staff and Product owners from interference with Development Structure
• Demonstrated ability to effectively manage multiple work streams simultaneously
• Guide and Coach the team to follow Agile practices
• Guide and coach the team to be self-organised
• Expert in time estimations and planning
• Create visibility of the progress on the work streams in terms of monthly reporting to stakeholders
• Coach, mentor, train and otherwise support other team members in the fulfilment of their project support functions
• Able to work efficiently with minimal direction
• Adhere to the standard operating procedures provided

Minimum Requirements

• 5+ years’ experience as an IT Infrastructure Project Manager
• Strong background in:
• Network and security infrastructure
• Servers, storage, and virtualization
• Cloud platforms (Azure preferred)
• Proven experience delivering infrastructure projects in MSP or enterprise IT environments
• Experience working with vendors and third-party service providers
• Strong stakeholder management and communication skills

 Qualifications 

• Project Management certification (PMP, PRINCE2, Agile PM or equivalent)
• ITIL Foundation or higher
• Technical certifications (Microsoft, Cisco, Fortinet, VMware, etc.)
• Diploma/Degree