Senior Lead - IT Change Management - BSTD at South African Reserve Bank

Brief description

• The role is responsible for the end‑to‑end execution and governance of IT Change Management and IT Service Continuity Management. It ensures that IT changes are managed through standardised, risk‑based processes to minimise business disruption, protect service stability and meet governance and regulatory requirements, while ensuring IT services are resilient, recoverable and aligned to business continuity objectives.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• End‑to‑end execution and governance of IT Change Management to ensure controlled, risk‑based changes with minimal business disruption
• Assurance of risk and business impact assessments to support sound, timely change decisions
• Facilitation and chairing of Change Advisory Board (CAB) forums to enable effective prioritisation and authorisation of changes
• Coordination of change scheduling to protect service stability and avoid conflicts with business‑critical activities
• Ownership of IT Service Continuity Management, ensuring IT recovery capabilities align with business continuity objectives
• Representation of IT within Business Continuity Management (BCM) initiatives, governance structures and exercises
• Leadership of IT involvement in disaster recovery testing, continuity exercises and service recovery activities
• Driving continual improvement of change and service continuity practices based on outcomes, metrics, incidents and lessons learned
• Enabling controlled innovation in IT Change Management and Service Continuity through improved ways of working, appropriate automation of low‑risk activities and streamlined governance, while maintaining risk control and compliance
• Ensuring stakeholder readiness, satisfaction and effective communication before, during and after production changes
• Providing governance, audit and compliance assurance, including evidence, reporting and adherence to policy and regulatory requirements

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• a minimum of an Honours in Information Technology (IT) (NQF 8) or an equivalent qualification;
• Information Technology Infrastructure Library (ITIL 4) Foundation certification mandatory
• Information Technology Infrastructure Library (ITIL 4) Managing professional advantageous
• Business Continuity Planning or Disaster Recovery Certificate
• COBIT 2019 Foundation Certificate
• ISO 22301 certification advantageous
• A minimum –5 – 8 years’ experience in IT Change management with demonstratable exposure to IT Service Continuity or Disaster Recovery, including participation in recovery testing, service restoration and or BCM aligned activities.

Additional requirements include:

• Strong industry, organisational and business awareness knowledge and skill
• Governance focused knowledge of Quality assurance, risk management and compliance
• Continuous improvement knowledge and skill          
• IT enablement planning knowledge and skill 
• Sound understanding of IT legislation, governance, risk and audit requirementsIT project management principles knowledge and skill   
• IT change management and IT Service Continuity Management knowledge and skill
• Broad understanding of IT Service Management and IT Operations environments
• Working understanding of enterprise IT environments (infrastructure, applications, security) for informed oversight and decision‑making    
• Defining, analysing and reporting meaningful value-driven process metrics
• Conceptual and Systems Thinking
• Clear and Effective Communication
• Flexibility 
• Drive for Results
• Learning Focus
• Team work
• Strong Service & Stakeholder Orientation
• Building & Maintaining Effective relationships
• Sound judgement and decision making
• Impact and Influence across all levels
• Strong analyical  and problem solving capability
• Resilience in high pressure and high impact environments
• Ability to manage complexity and ambiguity

Deadline:27th January,2026