Senior Logistics Coordinator, Transport, Contract Logistics at DSV

• Basic Minimum Requirements: Matric or Equivalent
• Tertiary Qualification: Relevent Tertiary Qualification in Logistics, Supply Chain Management, or Transport Management (Advantageous)
• Computer Literacy Level: Intermediate on MS Suite

Job Related Requirements:

• Advanced proficiency in Microsoft Excel for data capture, manipulation and analusis
• Ability to create clear, professional reports and presentations using Microsoft PowerPoint
• Experience working with Warehouse Management Systems (WMS) for inventory and warehouse operations
• Experience working with Transport Management Systems (TMS) for planning, execution, and tracking of transport activities

2-5 years relevant experience in:

• Retail industry (Transportation Role)
• Supply chain environment.
• Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.
• Transporter service level management
• Strong understanding of warehouse and transport supply chain operations, with the ability to establish control and effect improvements between warehouse and transport to achieve client KPIs
• Extensive operational knowledge of Inbound, Outbound, and Returns processes, including associated warehouse and transport workflows
• Experience risk prevention and management, incidents, including contingency planning
• Solid understanding of domestic and cross-border/international transport requirements, including export and import controls
• High focus on compliance, ensuring adherence to policies, regulations, SOPs, work instructions, and documentation standards
• Sound understanding of MRP and stock flow management principles
• Proven ability in organising, directing, controlling, and monitoring operational activities
• Strong analytical and logical thinking skills, with attention to detail and accuracy
• Pro-active, solution-driven, and forward-thinking approach to operational challenges
• Ability to operate effectively under pressure, with a strong sense of urgency and excellent time management
• Assertive and confident in driving decisions and enforcing process discipline
• Strong interpersonal and communication skills, able to engage effectively across all levels of management
• Ability to build and maintain strong relationships with both internal and external stakeholders, including customers
• Capable of handling conflict at a tactical and operational level in a constructive manner
• Customer-focused, with the ability to manage expectations and protect service commitments
• Self-motivated, independent, and accountable for outcomes
• Takes full responsibility and ownership for operational performance
• Punctual, reliable, and disciplined in execution
• People-oriented with the ability to influence, inspire, guide, and align teams

Electives:

•  Warehouse operations experience
•  Transport management Experience
•  Retail experience & understanding
•  Exposure to strategic clients and communication channels
•  Excellent reporting skills

Main Purpose of the Role:

• The Senior Logistics Coordinator  role is responsible for ensuring effective, accurate, and on-time execution of stock flow between warehouse dispatch operations and transport loading activities for all customers on responsible site.
• The role acts as a control and governance function at the warehouse to transport interface, ensuring that processes are followed, risks are proactively managed, and service commitments are protected.
• The position requires strong independence, operational authority, and the ability to challenge and influence teams across functions to secure stable, compliant, and efficient dispatch operations.

Duties and Responsibilities:

• Control and coordinate daily operational flow between warehouse dispatch and transport loading activities
• Act as the operational gatekeeper for warehouse loading readiness, vehicle on time arrivals for collections, dispatch sequence, and truck turnaround execution
• Validate order availability, ex picking completion, staging, and loading accuracy prior to dispatch
• Ensure adherence to DSV standard operating procedures (SOPs), work instructions, and service level agreements
• Proactively identify risks related to stock accuracy, timing, capacity, safety, or process deviation
• Stop, delay, or redirect operations where non-compliance or operational risk is identified
• Drive corrective actions in real time in collaboration with warehouse, transport, planning, and support teams
• Escalate operational issues with clear facts, impact assessment, and proposed countermeasures
• Own and deliver continuous improvement initiatives focused on dispatch reliability, lead time reduction, and process stability for the scope of this role.

Operational Fcus Areas: 

• End-to-end warehouse-to-transport flow control
• Collection vehicle on time arrivals
• Dispatch accuracy and load compliance
• Truck turnaround time and on-time departure
• Process adherence and operational discipline
• Risk prevention rather than reactive firefighting
• Strong cross-functional execution at operational level between the warehouse and transporters

Weekly Tasks (Stability, Review & Improvement)

Objective: Stabilise operations, prevent recurrence of issues, and improve execution discipline.

• Review weekly dispatch performance (on-time departure, accuracy errors, truck turnaround times)
• Analyse recurring delays, stock discrepancies, and process non-compliance incidents
• Conduct focused process reviews at the warehouse–transport interface
• Engage with warehouse, transport, and planning teams to align on flow improvements
• Validate that SOPs and work instructions are being applied consistently
• Drive corrective actions for repeat issues (process gaps, training needs, capacity mismatches)
• Participate in operational meetings to feedback risks, constraints, and improvement opportunities
• Support implementation of agreed operational improvements
• Track completion and effectiveness of corrective actions

Monthly Tasks (Governance, Reporting & Continuous Improvement)

Objective: Strengthen long-term operational reliability and risk control.

• Review monthly performance trends across dispatch accuracy, service levels, and flow stability
• Identify systemic risks impacting warehouse-to-transport execution
• Contribute input to continuous improvement initiatives and operational optimisation projects
• Assess SOP effectiveness and recommend updates based on operational reality
• Support audits, compliance checks, and control reviews related to dispatch and transport interface
• Provide data-driven feedback to management on constraints, risks, and improvement priorities 
• Participate in capability building discussions (training gaps, role clarity, accountability alignment)
• Align with management on priorities to protect service and operational efficiency

Role Output Alignment

• By executing the above cadence, the role consistently delivers:
• Controlled and predictable warehouse-to-truck flow
• High dispatch accuracy and load integrity
• Improved on-time performance and reduced turnaround time
• Strong process adherence and operational discipline
• Early identification and mitigation of operational risk