Senior Manager: BankTech Commercial and FSP Relationship Management at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
Strategy Development and Implementation

• Contribute to the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan
• Translate the strategy into operational initiatives and plans and drive execution
• Define detailed plans for various FSPs

Operational Delivery

• Work closely with Product, Credit Risk, Portfolio Management, Finance, Legal & Technology teams to ensure successful onboarding of FSPs
• Contribute to the identification of pain points and opportunities within the value & services proposition to different partner types
• Launch and implement programmatic processes for FSP deals that result in net new revenue for BankTech
• Oversee and review the commercial P&L and performance of the product portfolio for BankTech
• Support Product & Commercial teams to develop commercial proposition including pricing, incentive and contract structure to increase sales, speed of service and reduce cost
• Track and monitor commercial metrics for BankTech products
• Responsible for the end to end onboarding of FSPs and all relationship and commercial matters where it relates to the IFC, where applicable
• Collaborate with relevant functions for due diligence of FSP partnerships
• Manage the query and dispute resolution lifecycle with FSPs
• Collaborate with legal teams and lead the contracting process with the FSPs
• Review contractual and revenue share agreements with the FSPs and liaise with relevant business stakeholders for approvals
• Enable and ensure support from Technical teams are provided to the FSP for technical integrations and API management requests
• Escalate integration issues and drive collective workaround & solutions
• Track FSP delivery performance in line with agreed SLAs and contractual obligations
• Maintain all relevant delivery documentation including project scope, project plans, timelines etc
• Develop key financial metrics and track Product portfolio, OpCo and related FSP performance on those, interacting with the wider BankTech team, OpCos and / our FSP partners to highlight red flags as required
• Create periodic reports to present to management, highlighting performance levels, SLA compliance and flag roadblocks, if any
• Review FSP relationship risks  and impact and develop contingency plans to monitor and manage risks
• Manage historical data and BI in order to make informed decisions during FSP selection & contract renewals
• Maintain a solution-focused mind set and identify opportunities for improvement in the management of FSPs

Governance

Operational, Tactical and Strategic Meetings

• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from relevant project/programme managers and opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Review and finalise objectives, targets, and budgets as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Facilitate sign-off / make decisions regarding tactical changes

Performance

• Monitor performance and alignment with the strategy
• Ensure alignment between other functions within Group Finco teams

Reporting

• Report monthly to Executive relating to progress made from both project, implementation, and performances perspectives
• Report on an ad-hoc basis on specific management requirements as and when necessary

Job Requirements (Education, Experience and Competencies) 
Education:

• Minimum of 4-year tertiary degree in Finance, Commerce, Business Management or related field
• MBA or Master’s Degree in Business Management (advantageous)

Experience:

• Manager track record of 4 years or more
• At least 3 years’ experience in in Commercial/Financial Relationship Management or Client Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
• Minimum of 7 years of experience in Financial Services, consulting, strategy, analytics, engineering, or related industry
• Experience in onboarding and management of FSPs / funding partners
• Experience in B2C and B2B financial products with a broad range of products offered (secured, unsecured) and/or experience with rating agencies with knowledge across various financial products
• Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
• Client Management
• Relationship / Account Management
• Portfolio Management
• Credit Risk Management
• Project and Programme Management
• Contract Management
• Fintech Products & Services
• FSP requirements
• Governance & Compliance
• Risk Management

Skills

• Business Acumen
• Decision Making
• Conflict Management
• Negotiation
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player