Senior Manager: Business Banking at MTN

Mission/ Core purpose of the Job

The SM is responsible to lead and manage the development of Advanced Banking & Financial Products for the SME & Corporate Business / B2B segment. The role aims at enriching the fintech product suite through the development & delivery of advanced products & services for the business segment in order to develop the Financial Product portfolio.

The role will lead the following work areas

• Salary payment & disbursement
• Digitalization of the payments in the B2B value chain
• Invoicing
• Cash collection
• Link to bank account and account aggregation
• Other services defined with the SM Financial Products & Portfolio Development

Responsible for defining and driving the implementation of the business Banking portfolio & go to market strategy across Opcos.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 1/2

Strategy Development and Implementation

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Identify and assess new growth opportunities in the Business Banking space
• Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Business Banking strategy

Operational Delivery

• Lead and manage the Open banking portfolio as the Product Owner
• Conceptualize , develop and ensure delivery of advanced B2B Banking products & Services that relate to :
• Salary payment & disbursement
• Digitalization of the payments in the B2B value chain
• Invoicing
• Cash collection
• Link to bank account and account aggregation
• Other services defined with the SM Financial Products & Portfolio Development
• Develop custom value propositions based on the different Business segments
• Generate and manage business development opportunities (originating, structuring, executing) with high-growth global, regional, or local players across multiple sectors
• Lead the business and the relationship development with prospects and SME clients
• Define & implement the sales strategy & business sales force in the OPCOs to develop the product sales
• Lead the business and the relationship development with global business partner prospects. Align objectives, priorities, and resources between Finco and relevant partners
• Support implementation of Advanced Banking & Financial Products strategy
• Develop comprehensive operational plans to support effective implementation and delivery of the Business Banking strategy, and manage the execution across Group Finco including the sales plans
• Oversee the development, implementation, measurement and reporting standards for effective tracking of Business Banking business performance
• Drive the implementation of launch, GTM and best practice guidelines handbook to support Finco OpCos in launching and managing Business Banking – Advanced Banking & Financial Services offering within the territory with consideration but not limited to the below:
  • Relevance, accuracy, and effectiveness in targeting campaigns
  • KPIs and Performance management
  • Analytics & reporting
  • Value proposition, including pricing and offering
  • Contracting and partners management guidelines
  • Sales strategy
• Identify future challenges and opportunities; and identify trends to develop new models and frameworks to improve performance and drive sustainable growth
• Continuously improve Group Finco and its Opcos strategic and operational plans
• Manage the end to end product development lifecycle and ensure integration with the existing product suite across Finco
• Set & monitor KPIs and provide regular performance feedback through a well-defined and implemented performance review programme across Opcos
• Define and monitor relevant performance metrics and indicators to drive performance within various Finco OpCos and at Group Finco level
• Continuously monitor progress on targets, define and implement appropriate recommendation of corrective actions to be taken when and where necessary
• Lead the identification and selection of technology, sales and commercial partners required to execute on the strategy

Governance

Strategic Meetings

• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Prepare objectives, targets, and budgets as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign off and Facilitate sign-off / making decisions regarding tactical changes

Performance

• Monitor and analyse products performance trends from financial, competitive, and operational perspectives
• Monitor performance and alignment with Finco global strategy
• Ensure alignment between and across other functions within the Group Finco team

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Managerial / Supervisory Responsibilities

• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class product team

Job Requirements (Education, Experience and Competencies) (1/2)

Education:

• 4 year Business Science. Engineering (or related) Degree
• Master’s in business administration/ relevant Master’s degree is advantageous
• Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial

Experience:

• Minimum of 7 years of experience in Banking /Fintech industry with focus in Small & Medium Business , B2B segment
• At least 3-4 years’ experience in Fintech / Banking / financial product development & management for B2B segment
• Proven experience in developing B2B financial products & Services
• Manager track record of 3-4 years or more
• Experience in leading and implementing advanced banking & financial services products and within the Telco, financial or banking industry
• Experience with Agile delivery and Development Operations frameworks
• Deep understanding of the Banking, Investment & Fintech ecosystem, players, business models and industry related best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Fintech Products & Ecosystem
• Advanced B2B Banking Products
• B2B Business Development
• Payments Ecosystem
• SME Business lifecycle
• Product Development
• Digital & Channel management
• GTM strategy
• Project Management
• Agile delivery and Development Operations frameworks

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Leadership & People Management
• Project Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player