Senior Manager - Business Operations MTN Software Solutions at MTN

Responsibilities

• Provide support and guidance to Software Engineering CoE on various topics related to resource planning, workflow optimization, business integration and commercial operations.
• Collaborate and work closely with other chapter leads to align on the overall software CEO strategy, drive synergies and achieve operational excellence.
• Oversee the development and implementation of operational strategies to support the software engineering centre of excellence’s goals and objectives.
• Maintain and manage the business operations including resource planning, process execution and incident management.
• Identify inefficiencies within existing business processes, particularly within the software engineering CoE, and implement strategies to streamline and enhance these processes.
• Manage key projects from inception to completion, including scope definition, resource allocation, time management to ensure timely delivery of projects.
• Conduct cost-benefit analysis, manage budgets, forecast financial needs, and monitor expenditures, along with the finance team to support decision-making and optimize the business performance.
• Prepare and present detailed analyses, reports, and dashboards to executive leadership, highlighting current.
• performance and key improvement areas across the software CoE
• Ensure adoption of best practices in project management and process integration, ensuring that integration projects are executed with precision and efficiency.
• Enhance the customer experience by improving service delivery and addressing customer issues effectively.
• Collaborate with cross-functional teams to support data driven decision-making and provide operational insights for strategic projects.
• Manage and allocate the resources as per the needs and requirements of the teams within the software CoE.
• Provide support to IT teams to effectively manage, maintain, improve the operations management tools and integrate with new technologies to enhance the operational efficiency.
• Define and track relevant metrics and key performance indicators (KPIs) to measure team performance, quality, and productivity. Provide regular status updates and reports to key stakeholders.
• Actively contribute to the growth and professional development of team members. 
• Provide coaching, mentorship ,and support to enhance their operations management expertise.

Qualifications

Education:

• Bachelor’s degree in Software Engineering, Computer Science, Business Administration, or a related field Master’s degree or MBA with a focus on technology management is preferred (Preferred)
• Project Management Professional (PMP) or equivalent certification is advantageous

Experience:

• 7+ years of relevant working experience
• 4-5 years of experience in business operations, including at least 3 years in a managerial role
• Experience in managing business operations and leading commercial strategy for complex organizations
• Experience of working in software engineering or technology sector (preferred)

Skills:

• Proficiency in project management and process improvement methodologies
• Proficiency in data analysis, budgeting and forecasting techniques
• Strong knowledge of inventory management, quality assurance and incident management
• Ability to analyze and interpret technical and financial data
• •Familiarity with ERP systems (e.g. : Oracle, SAP)