Senior Manager: Executive Education - Internal Client Services - C&I at Deloitte

Job Description
Main Purpose of Job

• To develop and implement a pipeline of business in the realm of Learning & Development / Executive Education 

Key Performance Areas:
Business development

• Establishes a business development strategy that aligns with the priority focus areas of the firm 
• Business development strategy must include the nature of the products, target sectors and clients and revenue targets 
• Business development strategy will include a regular curriculum, bespoke events and marquee events to assist in achieving the business development objective
• Drives business development activities directly with clients and leverages the business development activity and the market and client access of the firm to achieve business development goals 
• Leverages firm wide initiatives, e.g. client labs, exec and board programmes, etc, to support business development initiatives

Strategic impact

• Contributes to input on strategy for Service Area based on area of expertise
• Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:
• Development of content for identified change initiatives and drive implementation of these
• Setting of implementation plans with team/s including timelines, actions and measures for success 
• Delegation to skilled subordinates to deliver 
• Defined communication process to leadership and team members
• Timely and detailed reporting on status of implementation to leadership 
• Provides significant support to leadership in communication and implementation of the Firm's strategic objectives
• Understands the EXCO mandate to Service Area and communicates this clearly to team/s
• Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility
• Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice
• Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise.

Budgets / Profitability

• Provides annual budget input for area of responsibility for approval and integration into Service Area budget
• Manages costs for designated area and ensures time and expenses are submitted weekly
• Each initiatives needs to report in profitability for the firm and for C&I

Implementation/ oversight of projects

• Senior Executive / C-suite level interaction & relationship building by meeting executives and making connections to understand their needs.
• Understand and integrate innovative leadership trends / methodologies / frameworks into service offerings to build learning programmes for the Executive Education programme
• Design content of bespoke Executive Education programme in conjunction with internal/external clients 
• Alignment with Deloitte Consulting Human Capital division in advisory work with client firms as well as other divisions of the Firm 
• Effective Implementation, oversight of the Executive Education programmes by training the executives/clients
• Gathering continuous feedback on programmes and to continually improve and adapt these programmes /content where needed
• Raising general awareness around the Firm’s Executive Education services through various campaigns (daily planet/intranet etc.) 
• Manage key relationships locally and globally with key learning contacts as well as at client level 
• Maintain relationships with partnering academic institutions for continuous best practice and knowledge sharing
• Responsible for aligning learning initiatives with Deloitte Executive Education programmes
• Acting as an Executive Education advisor i.e. advising the Partner/s and team on programmes and methodologies specific to their needs.
• Development or customization of Executive learning curriculum through research and feedback in order to enhance executive skills
• Responsible for delivering world class Education training programmes by understanding the needs of Senior Executives and C-Suite level clients and designing programmes to fulfil these needs
• Working with Deloitte Marketing team to create excitement and momentum around Executive Education offerings / programmes
• Effective programme management and leadership abilities 

Qualifications
Minimum Qualifications

• Degree, preferably in Learning & Development / Business Development area 

Minimum Experience

• 7 years’ working experience within the relevant function
• 2 years at Manager level within the function

Desired Qualifications

• Postgraduate qualification 

Technical Competencies: 

• Expert in field with excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost 
• Experienced in development and delivery of professional presentations 
• Excellent report writing skills
• Solid financial knowledge

Behavioural Competencies: 

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Excellent problem-solving ability
• Exceptional business acumen