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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
You Bring:
- Experience in a supervisory or management role.
- Willingness to work shifts.
- Customer Service.
- Minimum 1-year call center experience in a team leader role.
- Experience working with demanding targets and tight deadlines.
A bonus to have:
- Related Diploma/Degree.
- Experience in a finance role
- Experience in customer service preferable in a Finance department
- Own transport
What You’ll Do For The Brand:
- Ensure pending withdrawals requests, the withdrawals app and relevant communication channels are kept up to date
- Attend to Team Leader queries via email and relevant internal channel groups.
- Ensure daily task allocation is updated and sent out prior to the start of shift.
- Escalate system issues to the relevant teams/departments.
- Assist in managing/investigating high-volumes in withdrawal requests.
- Assist in managing/investigating high-volumes in withdrawal requests.Manage/ Leader of staff members within the department.
- Handle customer queries and escalations when needed.
- Daily reports to be sent to the Managers on days activity, highlighting performance against set KPI’s and any challenges or complaints received.
- Balance payments for the day.
- Action corrections to customer accounts where duplications/overpayments arise and ensure the customer is notified.
- Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
- Provide appropriate direction and dispute resolution for workplace problems.
- Maintain service levels, key performance indicators and performance management.
- Communicate & report accurate performance metrics to the respective department manager.
- Always promote ‘Best Practice’.
- Undertake required administration.
- Monitoring of Teams through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
- Respond appropriately to discipline issues and maintain behavior.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
- Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
- Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
- Develop, implement new or improve existing business policies/processes to improve the services offered
- Ensure clarity around priorities and goals based on the organization's objectives.
- Identify, develop, and hire new & existing talent
- Investigate and handle escalated, complex cases to ensure proper resolution
- Communicate with the upper management & deal with difficult stakeholders
- Handling escalations from the customer.
- Analysis of first-time contact resolution targets & supports teams in achieving targets.
- Any other ad hoc duties that might be required
What You’ll Bring To The Team:
- Good communication skills (verbal and written).
- Excellent planning, organizational and time management skills.
- Focus driven whilst demonstrating exceptional attention to detail.
- Must have a strong sense of accountability.
- Strong numerical literacy and financial acumen.
- Telephone etiquette and customer service excellence.
- Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.
- Excellent Administration skills.
- Excellent Interpersonal and leadership skills.
- Results-driven approach to problem-solving.
- Self-motivated, tactful, creative and strategic thinker.
- Able to follow process in order to ensure high quality output
- Able to Account for and verify reporting figures /statistics. Review/ analyses reporting statistics and figures to identify trends and make relevant recommendations.
- Understands the different betting types.
- Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.
- Understands the internet betting platform (website and functionality)
- Excellent Coaching skills
go to method of application »
You Bring:
- 1 -2 years of experience in a Marketing related position.
A Bonus To Have:
- Diploma or Degree qualification in Marketing or in a related field.
What You’ll Do For The Brand:
- Implements marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans and objectives; planning and organising promotional presentations; updating calendars.
- Prepares marketing reports by collecting, analysing and summarising reports.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
- Supports regional marketing teams with major campaigns.
- Researches competitive products by identifying and evaluating product characteristics, market share, pricing and advertising; maintaining research databases.
- Monitors budgets by comparing and analysing actual results with plans and forecasts.
- Create, deliver, edit and optimise marketing materials.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Provide support to marketing department.
- Coordinate flow of information and communication and disseminate it according to plan/strategy.
- Create thought leadership materials.
- Research media coverage and industry trends.
- Develop fresh story ideas.
- Conduct extensive media outreach.
- Improve communication efficiencies within the company.
What You’ll Bring To The Team:
- Demonstrate good analytical and problem-solving skills.
- Strong computer skills.
- Demonstrate creative skills.
- Demonstrate excellent customer service skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
You Bring:
- 1-2 administrative experience in FICA/AML Compliance.
- Computer literate.
A Bonus To Have:
- Completed or studying towards a diploma/degree, majoring in accounting or auditing.
- Valid driver’s license.
What You’ll Do For The Brand:
- Monitor unusual online client fluctuations based on preset parameters and conclude if there are material indicators of the presence of money laundering.
- Ensuring all cash transactions, singular or aggregated (where possible/identified), are successfully reported to FIC within 48hrs.
- Collect and analyse data.
- Distributing queries daily.
- Escalating all uncleared queries to seniors.
- Monitor all GOAML accounts daily for notifications.
- Assist with the improvement of procedures and compliance.
- To remain completely independent and adhere to the confidentiality of the role.
- Reporting to management.
- Ad hoc tasks and requests.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
You Bring:
- Knowledge of Security – Minimum Grading Knowledge “A”
- Management Qualification OR equivalent and Technical Qualification
- Computer literate (MS Word and MS Excel)
- Management/Supervisory Experience
- Understanding of the field operation
What You’ll Do For The Brand:
- Providing Supervisory Support to Surveillance Technicians.
- Developing, Structuring and Supervising on the job “on going” training to Surveillance Technicians.
- Conducting morning and afternoon parades.
- Review all Surveillance Reports before being submitted to Management.
- Enforcement of all Security policies and procedures.
- Perform emergency drills in the case of an emergency.
- Being on call when requested for Emergency related incidents.
- Report all violations and suspicious behaviours to the Operations Risk Manager in writing and verbally.
- Perform investigative surveillance work as directed by the Operations Risk Manager.
- Communicating with emergency services such as Flying squad - 10111, Police Detective, Security Armed Response and their control rooms, Fire Rescue and Paramedics.
- Draw up shift rosters.
- Conduct physical maintenance of branch cameras or the Supervising of the maintenance.
- Conduct physical maintenance of branch GSM Safes or the Supervising of the maintenance.
- Conduct physical maintenance of branch GSM Independent pepper spray alarm or the Supervising of the maintenance.
- Follow up of all defective alarm systems or alarm related equipment.
- Supervising of the designated Surveillance Technicians.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
You Bring:
- Commercial experience in drafting legal agreements.
- Legal Degree.
- Computer Literate.
A Bonus To Have:
- Commercial experience within a legal team.
- Valid Driver’s license.
What You’ll Do For The Brand:
- Oversight and responsibility for relevant legal documentation across all Groups.
- Review and advise on key risk areas involved in relevant legal documentation, including, inter alia, supplier credit applications, marketing and promotional contracts, leases, TUV agreements, software supplier agreements, internal agreements, etc.
- Stay abreast of legislative developments on various legal aspects and communicate impact thereof to the business. These would include POPIA, FICA, AML, and all other relevant legislation impacting the business.
- Assist with implementation of and assume overall responsibility for ongoing management of contract management system.
- Assist with implementation of POPI across all Groups, including ongoing reporting and attending various committee meetings.
- Assist with legal matters in relation to disputes with Gambling Boards, where relevant.
- Support the CFO and Commercial and Finance Executive with specific projects and reports as and when required.
Assist and support the Compliance and Legal Officers and Compliance Manager with all Gambling Board related matters, including the following:
- Monitor compliance with provincial licence conditions.
- Compile and submit the essential reports to the respective gambling boards, within the reporting timeframes.
- Applications to the relevant regulatory authorities in respect of new bookmaker licences, relocations of bookmaker premises and financial acquisitions.
- Applications to KZN Treasury in respect of lotto’s.
- Applications for annual renewals to the respective gambling boards.
- Applications to gambling boards to amend floor plans.
- Investigate allegations of non-compliance and respond suitably to the regulatory authority.
- Facilitate new site operator licence applications, municipal licencing applications and liquor licence applications together with the timeous renewals thereof.
- Liaise with regulatory authorities on all matters pertaining to licensing, compliance, legislation, and regulations.
- Co-ordinate and facilitate gambling board audits, respond to audit queries, and prepare appropriate responses in respect of audit findings.
- Negotiate, monitor, and renew lease agreements.
What You’ll Bring To The Team:
- Good communication and Interpersonal skills.
- Impressive planning, organisational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to take accountability and entail great problem - solving skills.
- Ability to work under pressure and still produce good quality results timeously.
- Portray strong attention to detail, whilst maintaining efficiency.
- Must be results driven.
go to method of application »
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written).
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge.
go to method of application »
You Bring:
- 6 months within the Gaming or Betting industry.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You Will Do For The Brand:
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
- Visiting outlets as per call
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You Will Bring To The Team:
- Good communication and Interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.
- Impressive planning, organizational and time management
- Good knowledge of Marketing Management and Impressive presentation and facilitation
- Excellent knowledge of operating systems, Mobile TUV, Betting
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving
- Good report writing skills (Verbal and written).
go to method of application »
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
You Bring:
- Computer Literacy (prior experience using Microsoft Office).
- Prior administration experience.
A Bonus To Have:
- HR or Administration qualification.
- Oracle experience.
- HRIS experience.
What You’ll Do For The Brand :
- Management of HR Stationery Orders.
- Facilitation of Long Service Award Certificates.
- Creation and updating of HR Documentation.
- Extraction and submission of reports.
- Ordering and maintenance of office equipment and maintenance of office space, including new user setup.
- Updating and maintenance of Asset Register/OIC log and other HR related data sheets.
- Updating and maintenance of databases and HR systems, including security setup and maintenance.
- Ensuring the accuracy of data integrity.
- Auditing of systems and data capture.
- Troubleshooting on all HRIS systems and resolution of queries.
- Facilitating and making arrangements for HR events and projects.
- POPI Compliance.
- Training and Upskilling of Managers and HR Team.
- Ad hoc related projects and duties.
What You’ll Bring To The Team:
- Impressive planning, organizational and time management skills.
- Excellent communication and interpersonal skills.
- Must have a strong sense of accountability.
- Portray strong attention to detail, whilst maintaining efficiency.
go to method of application »
You Bring
A Bonus To Have:
- A+ Experience
- MCSE or equivalent MCITP 2008/MCSA2012 qualification
- CCNA (certified and up to date)
- 2+ years’ experience in a similar position supporting 400+ users
- 1+ years’ experience with VMware
What You’ll Do For The Brand:
- Administration of the Windows/Linux network, including all terminals and desktops.
- Provide 1st and 2nd line support for remote sites within the Hollywood Group and external to the group as required.
- Timely installation of patches, updates, and service packs where required.
- Troubleshooting of telecommunications, including ISDN lines, Diginet / DSL lines, analogue phone lines, fibre lines and wireless backup mediums.
- Installation of network and standalone printers and maintenance.
- Expert knowledge of network cabling systems and functionality.
- Troubleshooting a variety of systems including but not limited to CCTV installations, RDS, IIS, network printers, AD user administration, VoIP systems, DSTV, AMPS and speakers, data connections ranging from 3G to Diginet and fibre, various USB scanners, FAX machines, desktop PC’s, laptops and OMR readers.
- Assist where required with Microsoft SAM audit.
- Proven experience with LAN support.
- Experience administering enterprise IP networks in mission-critical, 24x7 production environments.
- Able to conduct research into networking issues and products as required.
- Working technical knowledge of current network hardware, protocols, and Internet standards.
- Antivirus deployments and patching / updating.
- Ability to learn, install and maintain VIP Payroll and Pastel Evolution.
- Troubleshooting of VPN connections using Fortinet solutions.
- Excellent hardware troubleshooting experience.
- Additional duties as required.
- Demonstrates exceptional attention to detail.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
go to method of application »
You Bring:
- 7+ years Contact Centre Management experience
- 5+ years Head of Operations experience
- 5+ years’ experience with Contact Centre software suites
- Minimum of 5 years IVR experience
- Quality Assurance processes and framework management
Advantageous
- Matric
- Relevant Degree/Diploma
What You’ll Do for The Brand:
- Oversee the day to day performance of the Contact Centre Operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
- Set the strategy for the development of the Voice and Digital journey, staying abreast of new practices and technologies
- Be responsible for the end to end customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints
- Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Contact Centre is strictly adhered to
- Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Contact Centre Teams
- Reviewing and clearly defining all Contact Centre roles, any required shift and candidate profiles required across the Contact Centre operation
- Lead an effective resource planning Team, ensuring that resource is fully utilised and any contact demand is effectively covered
- Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
- Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
- Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
- Deliver cost efficiencies and increased in Customer Satisfaction Scores.
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
- Ensure that the Hollywood brand and image is promoted through customer service excellence.
- Analysing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
- Engaging with IT and Dev Support teams to ensure the volumes and systems within the Contact Centre is managed and assessed according to volumes.
- Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Contact Centre
- Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
- Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time
- Other
- Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
- Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
- Any other ad hoc duties that might be required.
go to method of application »
A Bonus To Have:
- 6 months within the Gaming or Betting industry.
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You Will Do For The Brand:
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
- Visiting outlets as per call
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allow to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest Service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You Will Bring To The Team:
- Good communication and Interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.
- Impressive planning, organizational and time management
- Good knowledge of Marketing Management and Impressive presentation and facilitation
- Excellent knowledge of operating systems, Mobile TUV, Betting
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving
- Good report writing skills (Verbal and written).
go to method of application »
We have an amazing opportunity for a Team Leader at our Newton Park Branch. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 months within the Gaming or Betting industry.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You Will Do For The Brand:
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
- Visiting outlets as per call
Cash administration.
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You Will Bring To The Team:
- Good communication and Interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.
- Impressive planning, organizational and time management
- Good knowledge of Marketing Management and Impressive presentation and facilitation
- Excellent knowledge of operating systems, Mobile TUV, Betting
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving
- Good report writing skills (Verbal and written).
Method of Application
Use the link(s) below to apply on company website.
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