Customer Service Administrator (11-Months Fixed Term Contract) at South African Qualifications Authority (SAQA)

Requirements are:    

• The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
• An NQF Level 5 qualification will be an added advantage.
• A year’s experience as a receptionist will be an added advantage.
• The incumbent must have a good knowledge of SAQA policies and procedures, NQF, and related legislation.
• Excellent verbal and written communication, customer orientation, and attention to detail should be amongst the strengths of those aspiring for this appointment.

Duties :    

• Provide excellent customer service to visitors and clients.
• Direct visitors and clients to the appropriate units.
• Attend to client enquiries and complaints and redirect to the relevant unit to be addressed.
• Deal with deliveries to reception as per the procedure.
• Appropriately record system challenges, compliants and problem resolution for future reference purposes as per procedure.
• Handle incoming calls and forward them to the relevant unit to be addressed.
• Assist with logging calls and monitoring progress as and when required.
• Assist visitors with information on SAQA as required according to the procedure.