The South African Qualifications Authority (SAQA) is a statutory public entity that operates under the NQF Act 67 of 2008.
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Customer Service Administrator (11-Months Fixed Term Contract)
The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
An NQF Level 5 qualification will be an added advantage.
A year’s experience as a receptionist will be an added advantage.
The incumbent must have a good knowledge of SAQA policies and procedures, NQF, and related legislation.
Excellent verbal and written communication, customer orientation, and attention to detail should be amongst the strengths of those aspiring for this appointment.
Duties :
Provide excellent customer service to visitors and clients.
Direct visitors and clients to the appropriate units.
Attend to client enquiries and complaints and redirect to the relevant unit to be addressed.
Deal with deliveries to reception as per the procedure.
Appropriately record system challenges, compliants and problem resolution for future reference purposes as per procedure.
Handle incoming calls and forward them to the relevant unit to be addressed.
Assist with logging calls and monitoring progress as and when required.
Assist visitors with information on SAQA as required according to the procedure.
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