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  • Posted: Jul 24, 2023
    Deadline: Not specified
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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    Senior Manager - External Communications Corporate Affairs MANCO

    RESPONSIBILITIES

    • The Senior Manager: External Communications will be accountable to achieve the following objectives:
    • Implement and monitor effective external communications strategy that aims to shift the reputation of the Group
    • Drive proactive communication including thought leadership, narrative development, and message development and testing 
    • Drive implementation of online reputation management strategy though a well thought through and actionable plan
    • Prepare the Group for issues and crises through development and management of crisis communication responses and escalation plans
    • Active Issues scanning, analysis and tracking potential matters that impact the reputation and brand of MTN 
    • Create tailor-made and integrated communication campaigns that inform and shift sentiment of MTN’s targeted stakeholders 
    • Develop and implement an effective network of external communication channels with stakeholders
    • Develop communication scenarios planning and communication playbooks
    • Manage media relations, briefings and conferences, media influencer identification and engagement, and media partnership development 
    • Ensure day to day media responses are handled in an appropriate and timely manner to avoid reputational fall out 
    • Measure the effectiveness of the policies, strategies and campaigns and make recommendations on improvements 
    • Provide communications advice and systems support to MTN Functions, platform businesses and markets 
    • Seek and apply innovative ideas and creative ways to tell stories
    • Build and manage effective media relations that helps to achieve profile-raising and strategic goals
    • Partner with subject matter experts to develop innovation messaging/stories and plan potential media outreach

    Key Deliverables

    • Manage and protect of MTN’s group-wide reputation 
    • Implement corporate communications and media plans and strategies
    • Implement integrated communication campaigns
    • Implement of online reputation management plans and strategies
    • Department compliance to business plan and budgets

    Role Dependencies

    • Working across functions, businesses, and markets  
    • Deep understanding of the MTN business strategy 
    • Accuracy and detailed orientated 
    • Timely recommendations for decision-making and rapid response 

    QUALIFICATIONS
    Education:

    • Degree in Communications, or equivalent field. Postgraduate degree would be advantageous 
    • Relevant certification / accreditation / membership with professional body as required for role 

    Experience:

    • Minimum 5 years’ experience in a similar role.
    • Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
    • Worked across diverse cultures and  geographies. 
    • Experience working in a medium to large organization would be advantageous.

    Competencies:

    • Motivated self-starter with strong leadership qualities
    • Excellent communicator, strong writer with presentation and organisational skills 
    • Business acumen to understand business risk and challenges, and recognise corporate opportunities 
    • Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
    • Culture and Change Champion, Inspiring People Leader, Relationship Builder
    • Results Achiever, Operationally Astute

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MTN on ehle.fa.em2.oraclecloud.com to apply

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