Senior Manager - External Communications Corporate Affairs MANCO at MTN

RESPONSIBILITIES

• The Senior Manager: External Communications will be accountable to achieve the following objectives:
• Implement and monitor effective external communications strategy that aims to shift the reputation of the Group
• Drive proactive communication including thought leadership, narrative development, and message development and testing 
• Drive implementation of online reputation management strategy though a well thought through and actionable plan
• Prepare the Group for issues and crises through development and management of crisis communication responses and escalation plans
• Active Issues scanning, analysis and tracking potential matters that impact the reputation and brand of MTN 
• Create tailor-made and integrated communication campaigns that inform and shift sentiment of MTN’s targeted stakeholders 
• Develop and implement an effective network of external communication channels with stakeholders
• Develop communication scenarios planning and communication playbooks
• Manage media relations, briefings and conferences, media influencer identification and engagement, and media partnership development 
• Ensure day to day media responses are handled in an appropriate and timely manner to avoid reputational fall out 
• Measure the effectiveness of the policies, strategies and campaigns and make recommendations on improvements 
• Provide communications advice and systems support to MTN Functions, platform businesses and markets 
• Seek and apply innovative ideas and creative ways to tell stories
• Build and manage effective media relations that helps to achieve profile-raising and strategic goals
• Partner with subject matter experts to develop innovation messaging/stories and plan potential media outreach

Key Deliverables

• Manage and protect of MTN’s group-wide reputation 
• Implement corporate communications and media plans and strategies
• Implement integrated communication campaigns
• Implement of online reputation management plans and strategies
• Department compliance to business plan and budgets

Role Dependencies

• Working across functions, businesses, and markets  
• Deep understanding of the MTN business strategy 
• Accuracy and detailed orientated 
• Timely recommendations for decision-making and rapid response 

QUALIFICATIONS
Education:

• Degree in Communications, or equivalent field. Postgraduate degree would be advantageous 
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and  geographies. 
• Experience working in a medium to large organization would be advantageous.

Competencies:

• Motivated self-starter with strong leadership qualities
• Excellent communicator, strong writer with presentation and organisational skills 
• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute