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  • Posted: May 13, 2026
    Deadline: May 29, 2026
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  • Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
    Read more about this company

     

    Senior Manager: Field Service Outsourcing

    About the Role

    • We are looking for a Senior Manager to lead our outsourced field service operations. This role is responsible for ensuring high-quality installation, support, and service delivery across our merchant network.
    • You will play a critical role in managing service providers, improving operational efficiency, and ensuring a seamless customer experience.

    Key Responsibilities

    • Develop and execute outsourced field service strategy
    • Manage external service providers and ensure SLA delivery
    • Plan resource capacity based on business demand
    • Drive operational performance and improve turnaround times
    • Ensure compliance with regulatory and company standards
    • Collaborate with internal teams across Sales, Product, and Operations
    • Monitor service delivery and drive continuous improvement

    Requirements

    • Degree or Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar

    Minimum Certification Requirements:

    • Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems IT Certification, OEM Certification
    • 4–6 years’ experience in field service operations
    • Experience in fintech, banking, or payments environments
    • Strong experience managing outsourced service providers
    • Proven ability to manage stakeholders and drive performance
    • Drivers Licence

    Key Skills

    • Strong operational leadership
    • Stakeholder management and negotiation
    • Customer-focused mindset
    • Planning and coordination
    • Problem-solving under pressure

     Closing Date 29 May 2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Lesaka Technologies on kazang.simplify.hr to apply

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