Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Read more about this company
Role Purpose
- To lead and manage the Gauteng regional business unit with full accountability for sales performance, profitability (P&L), and operational execution. The role is responsible for driving revenue growth, optimizing costs, strengthening market presence, and leading high-performing sales and administrative teams across direct and agency channels, in alignment with company strategy.
Key Performance Areas (KPAs)
Business & Financial Management (P&L Ownership)
- Full accountability for regional revenue, profitability, and cost management
- Deliver sales performance in line with or exceeding budget targets
- Manage operational expenditure including staffing, travel, fleet, and logistics
- Ensure optimal return on assets (devices, vehicles, infrastructure)
- Monitor and improve regional commercial performance through data-driven decision-making
Sales Strategy & Execution
- Develop and implement regional sales strategy aligned to national objectives
- Drive revenue growth across VAS and payment solutions (Kazang Pay)
- Manage and optimize Direct Sales and Independent Agent channels
- Identify geographic, sector, and trading node opportunities for expansion
- Ensure effective deployment and utilization of vending devices
Leadership & People Management
- Lead, coach, and develop Area Sales Managers, Sales Representatives, and Sales Admin teams
- Build a high-performance, accountable, and engaged regional culture
- Recruit, retain, and develop talent aligned with business growth needs
- Foster strong collaboration with independent sales agents as strategic partners
- Maintain strong alignment and communication with Head Office and peer regions
Customer Growth & Retention
- Drive customer acquisition while minimizing churn across channels
- Maximize Average Revenue per Unit (ARPU) and device lifecycle value
- Ensure alignment between Direct and Agent channels to avoid overlap and conflict
- Support customer segmentation and prioritization strategies in collaboration with Head Office
- Enhance customer experience through effective support coordination
Operational & Asset Management
Oversee regional administration including:
- Device inventory, allocation, and tracking
- Faulty device returns and replacements
- Fleet and mobile asset control
- Ensure efficient deployment and performance of assets (e.g., drop-safes with Cash Connect)
- Maintain operational discipline and compliance across the region
Marketing & Brand Execution
- Align regional sales activities with marketing campaigns and brand strategy
- Ensure strong brand representation (Kazang and Lesaka) in all field activities
- Drive local marketing initiatives to support sales growth
- Act as a brand custodian within the region
Reporting & Performance Management
- Deliver accurate and timely weekly and monthly reports
- Implement structured performance tracking using systems (e.g., KSIS)
- Establish regular sales performance reviews and management rhythms
- Provide insights and recommendations based on data analysis
- Support ad-hoc reporting and strategic initiatives
Key Performance Indicators (KPIs)
Financial & Sales
- % Achievement of regional sales budget
- Revenue growth (VAS & Payments)
- Regional profitability (P&L margin)
- Cost-to-sales ratio
Sales Effectiveness
- Device deployment vs. target
- Sales per representative / agent productivity
- Conversion rates and pipeline performance
- Geographic expansion metrics
Customer Metrics
- Customer acquisition rate
- Customer retention / churn rate
- ARPU (Average Revenue per Unit)
- Device activity rate
Operational Efficiency
- Asset utilization rates
- Device turnaround time (faulty returns)
- Fleet and asset cost control
- Admin accuracy and compliance
People & Leadership
- Team performance vs. targets
- Staff turnover and retention
- Employee engagement / culture indicators
- Training and development completion
Reporting & Governance
- Timeliness and accuracy of reporting
- Data-driven decision-making effectiveness
- Compliance with company policies and processes
Core Competencies
Commercial & Technical
- Strong business acumen with proven P&L management experience
- Deep understanding of sales operations, distribution, and channel management
- Experience in VAS, payments, FMCG, or similar industries (preferred)
- Advanced Excel and data analysis capability
Leadership
- Proven ability to lead geographically dispersed teams
- Coaching, mentoring, and performance management expertise
- Strong stakeholder management (internal and external)
Personal Attributes
- Entrepreneurial mindset with strong initiative
- Results-driven and resilient under pressure
- Strong negotiation and influencing skills
- Ability to operate effectively in diverse and informal markets
- High integrity, professionalism, and accountability
Minimum Requirements
- Matric (essential)
- Degree/Diploma in Business, Sales, or Marketing (preferred)
- Proven experience in regional or senior sales management role
- Strong computer literacy (Excel, reporting systems, CRM tools)
Closing Date 18 May 2026
go to method of application »
Role Purpose
- To lead and manage the Gauteng regional business unit with full accountability for sales performance, profitability (P&L), and operational execution. The role is responsible for driving revenue growth, optimizing costs, strengthening market presence, and leading high-performing sales and administrative teams across direct and agency channels, in alignment with company strategy.
Key Performance Areas (KPAs)
Business & Financial Management (P&L Ownership)
- Full accountability for regional revenue, profitability, and cost management
- Deliver sales performance in line with or exceeding budget targets
- Manage operational expenditure including staffing, travel, fleet, and logistics
- Ensure optimal return on assets (devices, vehicles, infrastructure)
- Monitor and improve regional commercial performance through data-driven decision-making
Sales Strategy & Execution
- Develop and implement regional sales strategy aligned to national objectives
- Drive revenue growth across VAS and payment solutions (Kazang Pay)
- Manage and optimize Direct Sales and Independent Agent channels
- Identify geographic, sector, and trading node opportunities for expansion
- Ensure effective deployment and utilization of vending devices
Leadership & People Management
- Lead, coach, and develop Area Sales Managers, Sales Representatives, and Sales Admin teams
- Build a high-performance, accountable, and engaged regional culture
- Recruit, retain, and develop talent aligned with business growth needs
- Foster strong collaboration with independent sales agents as strategic partners
- Maintain strong alignment and communication with Head Office and peer regions
Customer Growth & Retention
- Drive customer acquisition while minimizing churn across channels
- Maximize Average Revenue per Unit (ARPU) and device lifecycle value
- Ensure alignment between Direct and Agent channels to avoid overlap and conflict
- Support customer segmentation and prioritization strategies in collaboration with Head Office
- Enhance customer experience through effective support coordination
Operational & Asset Management
Oversee regional administration including:
- Device inventory, allocation, and tracking
- Faulty device returns and replacements
- Fleet and mobile asset control
- Ensure efficient deployment and performance of assets (e.g., drop-safes with Cash Connect)
- Maintain operational discipline and compliance across the region
Marketing & Brand Execution
- Align regional sales activities with marketing campaigns and brand strategy
- Ensure strong brand representation (Kazang and Lesaka) in all field activities
- Drive local marketing initiatives to support sales growth
- Act as a brand custodian within the region
Reporting & Performance Management
- Deliver accurate and timely weekly and monthly reports
- Implement structured performance tracking using systems (e.g., KSIS)
- Establish regular sales performance reviews and management rhythms
- Provide insights and recommendations based on data analysis
- Support ad-hoc reporting and strategic initiatives
Key Performance Indicators (KPIs)
Financial & Sales
- % Achievement of regional sales budget
- Revenue growth (VAS & Payments)
- Regional profitability (P&L margin)
- Cost-to-sales ratio
Sales Effectiveness
- Device deployment vs. target
- Sales per representative / agent productivity
- Conversion rates and pipeline performance
- Geographic expansion metrics
Customer Metrics
- Customer acquisition rate
- Customer retention / churn rate
- ARPU (Average Revenue per Unit)
- Device activity rate
Operational Efficiency
- Asset utilization rates
- Device turnaround time (faulty returns)
- Fleet and asset cost control
- Admin accuracy and compliance
People & Leadership
- Team performance vs. targets
- Staff turnover and retention
- Employee engagement / culture indicators
- Training and development completion
Reporting & Governance
- Timeliness and accuracy of reporting
- Data-driven decision-making effectiveness
- Compliance with company policies and processes
Core Competencies
Commercial & Technical
- Strong business acumen with proven P&L management experience
- Deep understanding of sales operations, distribution, and channel management
- Experience in VAS, payments, FMCG, or similar industries (preferred)
- Advanced Excel and data analysis capability
Leadership
- Proven ability to lead geographically dispersed teams
- Coaching, mentoring, and performance management expertise
- Strong stakeholder management (internal and external)
Personal Attributes
- Entrepreneurial mindset with strong initiative
- Results-driven and resilient under pressure
- Strong negotiation and influencing skills
- Ability to operate effectively in diverse and informal markets
- High integrity, professionalism, and accountability
Minimum Requirements
- Matric (essential)
- Degree/Diploma in Business, Sales, or Marketing (preferred)
- Proven experience in regional or senior sales management role
- Strong computer literacy (Excel, reporting systems, CRM tools)
Closing Date 18 May 2026
go to method of application »
Role Purpose
- To lead and manage the Gauteng regional business unit with full accountability for sales performance, profitability (P&L), and operational execution. The role is responsible for driving revenue growth, optimizing costs, strengthening market presence, and leading high-performing sales and administrative teams across direct and agency channels, in alignment with company strategy.
Key Performance Areas (KPAs)
Business & Financial Management (P&L Ownership)
- Full accountability for regional revenue, profitability, and cost management
- Deliver sales performance in line with or exceeding budget targets
- Manage operational expenditure including staffing, travel, fleet, and logistics
- Ensure optimal return on assets (devices, vehicles, infrastructure)
- Monitor and improve regional commercial performance through data-driven decision-making
Sales Strategy & Execution
- Develop and implement regional sales strategy aligned to national objectives
- Drive revenue growth across VAS and payment solutions (Kazang Pay)
- Manage and optimize Direct Sales and Independent Agent channels
- Identify geographic, sector, and trading node opportunities for expansion
- Ensure effective deployment and utilization of vending devices
Leadership & People Management
- Lead, coach, and develop Area Sales Managers, Sales Representatives, and Sales Admin teams
- Build a high-performance, accountable, and engaged regional culture
- Recruit, retain, and develop talent aligned with business growth needs
- Foster strong collaboration with independent sales agents as strategic partners
- Maintain strong alignment and communication with Head Office and peer regions
Customer Growth & Retention
- Drive customer acquisition while minimizing churn across channels
- Maximize Average Revenue per Unit (ARPU) and device lifecycle value
- Ensure alignment between Direct and Agent channels to avoid overlap and conflict
- Support customer segmentation and prioritization strategies in collaboration with Head Office
- Enhance customer experience through effective support coordination
Operational & Asset Management
Oversee regional administration including:
- Device inventory, allocation, and tracking
- Faulty device returns and replacements
- Fleet and mobile asset control
- Ensure efficient deployment and performance of assets (e.g., drop-safes with Cash Connect)
- Maintain operational discipline and compliance across the region
Marketing & Brand Execution
- Align regional sales activities with marketing campaigns and brand strategy
- Ensure strong brand representation (Kazang and Lesaka) in all field activities
- Drive local marketing initiatives to support sales growth
- Act as a brand custodian within the region
Reporting & Performance Management
- Deliver accurate and timely weekly and monthly reports
- Implement structured performance tracking using systems (e.g., KSIS)
- Establish regular sales performance reviews and management rhythms
- Provide insights and recommendations based on data analysis
- Support ad-hoc reporting and strategic initiatives
Key Performance Indicators (KPIs)
Financial & Sales
- % Achievement of regional sales budget
- Revenue growth (VAS & Payments)
- Regional profitability (P&L margin)
- Cost-to-sales ratio
Sales Effectiveness
- Device deployment vs. target
- Sales per representative / agent productivity
- Conversion rates and pipeline performance
- Geographic expansion metrics
Customer Metrics
- Customer acquisition rate
- Customer retention / churn rate
- ARPU (Average Revenue per Unit)
- Device activity rate
Operational Efficiency
- Asset utilization rates
- Device turnaround time (faulty returns)
- Fleet and asset cost control
- Admin accuracy and compliance
People & Leadership
- Team performance vs. targets
- Staff turnover and retention
- Employee engagement / culture indicators
- Training and development completion
Reporting & Governance
- Timeliness and accuracy of reporting
- Data-driven decision-making effectiveness
- Compliance with company policies and processes
Core Competencies
Commercial & Technical
- Strong business acumen with proven P&L management experience
- Deep understanding of sales operations, distribution, and channel management
- Experience in VAS, payments, FMCG, or similar industries (preferred)
- Advanced Excel and data analysis capability
Leadership
- Proven ability to lead geographically dispersed teams
- Coaching, mentoring, and performance management expertise
- Strong stakeholder management (internal and external)
Personal Attributes
- Entrepreneurial mindset with strong initiative
- Results-driven and resilient under pressure
- Strong negotiation and influencing skills
- Ability to operate effectively in diverse and informal markets
- High integrity, professionalism, and accountability
Minimum Requirements
- Matric (essential)
- Degree/Diploma in Business, Sales, or Marketing (preferred)
- Proven experience in regional or senior sales management role
- Strong computer literacy (Excel, reporting systems, CRM tools)
Closing Date 18 May 2026
go to method of application »
Purpose
- The Head of Analytics & Insights is responsible for leading the team that converts curated data into business understanding, insight, and action.
This is not a passive reporting role — you will:
- Drive proactive insight generation
- Identify trends, anomalies, and opportunities
- Translate data into commercial value
- Enable leadership to make better, faster decisions
- Working closely with Data Engineering and Business Advisory, this role ensures that analytics outputs move beyond reporting into true business influence and behavioural change.
Key Responsibility Areas
Analytics & Reporting Delivery
- Lead the full analytics function including dashboards, reporting, ad‑hoc analysis, and data extracts.
- Ensure delivery against prioritised business requirements with high quality and accuracy.
- Define and enforce standards for analytical rigour, visualisation, and usability.
- Own BI platforms and self‑service analytics environments.
Data‑to‑Insight: Proactive Analytics
- Build a culture of proactive insight generation across the team.
- Identify patterns, trends, anomalies, and opportunities beyond stakeholder requests.
- Develop reusable analytical frameworks across customer behaviour, product performance, and operations.
- Drive a consistent cadence of insight reviews and business‑impact reporting.
Insights Packaging & Business Collaboration
- Partner closely with Business Advisory to ensure insights are actionable and clearly communicated.
- Support executive decision‑making with strong analytical narratives.
- Participate in executive forums to provide technical context and insight depth.
- Maintain clarity between analytics delivery and stakeholder engagement responsibilities.
Data Engineering Partnership
- Act as the primary consumer voice for the data platform.
- Translate analytical requirements into data engineering needs (models, structures, serving layer).
- Manage data-quality issues through formal escalation and resolution processes.
- Provide feedback on platform usability, reliability, and performance.
Team Leadership & Capability Development
- Lead, mentor, and build a high‑performing analytics and BI team.
- Define roles across BI, structured analysis, insight generation, and support functions.
- Develop team capability in SQL, visualisation, statistical thinking, and business understanding.
- Contribute to scaling the analytics function through hiring and team design.
Qualifications & Experience
Essential:
- Bachelor’s degree in a quantitative field (Statistics, Mathematics, Engineering, Economics, Information Systems, or similar)
- 8+ years’ experience in analytics, BI, or data environments
- Proven leadership experience managing analytics or BI teams
- Advanced SQL skills with experience working on large datasets
- Hands-on experience with BI tools (Power BI, Tableau, Looker, etc.)
- Strong stakeholder management and communication skills
Advantageous:
- Experience in fintech, payments, or financial services
- Exposure to dbt or modern data stack tools
- Python/Pyspark experience
- Statistical modelling (cohort, segmentation, churn, etc.)
- Experience presenting to executive or board-level stakeholders
Key Competencies
Analytical Rigour
- Maintains high standards of accuracy, methodology, and integrity in analysis.
Commercial Sharpness
- Understands how the business creates value and aligns insights to revenue and risk.
Insights Orientation
- Moves beyond reporting to explain why things happen and what should be done.
Communication & Storytelling
- Translates complex data into clear, visual, and decision‑ready insights.
Collaborative Partnership
- Works effectively with Data Engineering and Business Advisory as equal partners.
Leadership & Talent Development
- Builds a high‑performing team and raises analytical capability across the function.
Closing Date 19 May 2026
go to method of application »
Purpose
- The Head of Data Engineering is accountable for the end‑to‑end data platform, spanning ingestion, transformation, modelling, governance, and delivery of data to business consumers.
In a complex, post‑acquisition environment, this role ensures:
- A unified, governed, and scalable data platform
- Reliable, high‑quality data for analytics and reporting
- Efficient integration of multiple business systems
- Strong data governance, lineage, and control
- A stable foundation for decision‑making and growth
This role is both hands‑on and strategic, requiring leadership across engineering teams while partnering with analytics, business, and executive stakeholders.
Key Responsibility Areas
Data Platform Architecture & Ownership
- Own the architecture and evolution of the Merchant data platform (warehouse/lakehouse/hybrid).
- Define and manage the full data technology stack across ingestion, transformation, storage, and serving.
- Lead consolidation of data across multiple business entities into a unified data model.
- Ensure platform scalability, reliability, and cost efficiency.
- Maintain a clear platform roadmap aligned to business priorities.
Data Engineering Delivery
- Lead delivery of end‑to‑end data pipelines from source systems to analytics layers.
- Implement strong engineering practices (version control, CI/CD, testing, documentation).
- Oversee analytics engineering and BI infrastructure to ensure high‑quality outputs.
- Ensure data products meet business needs and are delivered on time.
Data Quality, Lineage & Governance
- Define and enforce data quality frameworks and monitoring processes.
- Maintain clear data lineage across all systems and transformations.
- Own the data catalogue and metadata layer for discoverability and governance.
- Ensure compliance with regulatory, audit, and data privacy requirements.
- Support Master Data and Golden Record initiatives.
Data Access & Stakeholder Enablement
- Design serving layers (views, marts, APIs) for easy, secure data consumption.
- Partner with Analytics & Insights to deliver fit‑for‑purpose data models.
- Support Business Advisory with accurate effort sizing and technical input.
- Ensure consumers can access data without needing deep technical knowledge.
Team Leadership & Culture
- Lead, mentor, and scale a high‑performing data engineering team.
- Define roles, structure, and capability as the function grows.
- Manage team capacity, velocity, and performance.
- Build a culture of ownership, quality, and engineering excellence.
Qualifications & Experience
Essential:
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- 8+ years in data engineering, including leadership experience
- Proven experience designing and running a production data platform
- Strong experience with modern data stack (Snowflake, BigQuery, Databricks, etc.)
- Experience with orchestration tools (Airflow, Prefect, or similar)
- Advanced SQL and Python proficiency
- Strong understanding of data modelling (Kimball, Data Vault, etc.)
- Experience integrating multiple source systems (APIs, databases, event streams)
- Strong communication and stakeholder engagement skills
Advantageous:
- Financial services, fintech, or payments experience
- Experience with dbt or transformation tooling
- Real‑time/streaming architectures (Kafka, etc.)
- Data governance frameworks (POPIA, GDPR)
- BI platform exposure (Power BI, Tableau, Looker)
Closing Date 19 May 2026
go to method of application »
Purpose
- The Principal Specialist: Business Intelligence serves as the most senior BI practitioner in the Merchant Data Department.
This role is responsible for:
- Defining BI architecture and governance standards
- Leading the design of enterprise dashboards and reporting
- Ensuring consistent, high‑quality BI outputs
- Mentoring BI developers and elevating capability
- Aligning BI delivery with business needs and analytical frameworks
You will operate at the intersection of technical excellence and business value, ensuring that BI outputs are not only accurate — but also actionable, accessible, and impactful.
Key Responsibilities
BI Architecture & Platform Ownership
- Own the architecture, governance, and structure of the BI platform.
- Define standards for report design, naming conventions, data models, and calculations.
- Manage BI workspaces, access controls, and certification frameworks.
- Maintain a governed BI asset register with clear lifecycle management.
BI Development & Delivery
- Lead the design and development of enterprise dashboards and reporting suites.
- Translate complex business requirements into high‑performance, visually effective BI solutions.
- Review and approve BI outputs before production release.
- Evaluate and recommend improvements to BI tools, capabilities, and platform features.
Mentorship & Collaboration
- Provide hands‑on mentorship and code review support to BI developers.
- Collaborate with analytics teams to ensure consistency in metrics and frameworks.
- Work with Business Advisory to ensure outputs support strong decision‑making.
- Help elevate technical capability across the BI function.
Qualifications & Experience
Essential:
- Bachelor’s degree in a quantitative or analytical discipline
- 8+ years BI development experience
- 3+ years in a senior or lead BI role
- Expert‑level experience in Power BI (or equivalent BI platform)
- Strong SQL skills and understanding of data models
- Proven experience managing BI architecture and governance
- Experience delivering dashboards for executive/board audiences
- Demonstrated ability to mentor and lead BI teams
Advantageous:
- Financial services / fintech experience
- Experience with semantic layers or metric frameworks
- Exposure to accessibility standards
- Experience in federated or data‑mesh environments
go to method of application »
Purpose
- The Principal Specialist: Data & Analytics Engineering is the technical authority within the Data Engineering team, responsible for shaping how data is engineered, transformed, and delivered across the Merchant Division.
This role ensures:
- High‑quality, scalable data architecture
- Consistent engineering standards and best practices
- Reliable, production‑grade data pipelines
- Alignment between engineering outputs and analytical needs
- Continuous improvement of the data platform
You are the technical conscience of the team — ensuring that every solution is built correctly, consistently, and sustainably.
Key Responsibility Areas
Technical Leadership & Architecture
- Own and define the end‑to‑end data platform architecture.
- Enforce engineering standards across pipelines, modelling, testing, CI/CD, and documentation.
- Lead architectural reviews and guide complex technical decisions.
- Identify and manage technical debt, scalability risks, and platform gaps.
Engineering Delivery
- Lead delivery of complex, high‑impact data engineering workstreams.
- Oversee multi‑source integrations and consolidation pipelines.
- Own analytics engineering practices — including transformation and semantic layers.
- Act as final technical reviewer for all production‑ready artefacts.
- Ensure alignment with Analytics & Insights for downstream consumption.
Mentorship & Capability Development
- Provide hands‑on technical mentorship to engineers.
- Lead code reviews, knowledge sharing, and best‑practice adoption.
- Support hiring and onboarding of new technical talent.
- Build and elevate team capability across data and analytics engineering.
Qualifications & Experience
Essential:
- Bachelor’s degree in Computer Science, Engineering, or related field
- 8+ years in data engineering and/or analytics engineering
- Proven experience as a technical lead or principal engineer
- Expertise in dbt or equivalent transformation tools
- Strong experience with cloud data platforms (Snowflake, BigQuery, Databricks)
- Advanced Python (pipelines, orchestration, testing)
- Advanced SQL (optimisation, complex transformations)
- Strong data modelling expertise (Kimball, Data Vault, OBT)
- Ability to communicate complex technical concepts to stakeholders
Advantageous:
- Financial services or fintech experience
- Multi‑entity or post‑acquisition data environments
- Streaming/event‑driven architecture exposure
- Data governance, lineage, and cataloguing tools
Closing Date 19 May 2026
go to method of application »
About the Role
- We are looking for a Senior Manager to lead our outsourced field service operations. This role is responsible for ensuring high-quality installation, support, and service delivery across our merchant network.
- You will play a critical role in managing service providers, improving operational efficiency, and ensuring a seamless customer experience.
Key Responsibilities
- Develop and execute outsourced field service strategy
- Manage external service providers and ensure SLA delivery
- Plan resource capacity based on business demand
- Drive operational performance and improve turnaround times
- Ensure compliance with regulatory and company standards
- Collaborate with internal teams across Sales, Product, and Operations
- Monitor service delivery and drive continuous improvement
Requirements
- Degree or Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar
Minimum Certification Requirements:
- Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems IT Certification, OEM Certification
- 4–6 years’ experience in field service operations
- Experience in fintech, banking, or payments environments
- Strong experience managing outsourced service providers
- Proven ability to manage stakeholders and drive performance
- Drivers Licence
Key Skills
- Strong operational leadership
- Stakeholder management and negotiation
- Customer-focused mindset
- Planning and coordination
- Problem-solving under pressure
Closing Date 29 May 2026
go to method of application »
Purpose
The Principal Specialist: Business Advisory is the most senior business relationship practitioner within the Merchant Data Department.
You will:
- Own senior stakeholder relationships across the business
- Drive demand management and requirements quality
- Translate business needs into actionable data use cases
- Ensure insights drive decisions and measurable impact
- Set the standard for advisory excellence across the team
This role is critical in ensuring that data initiatives are aligned to commercial objectives, clearly defined, and effectively delivered.
Key Responsibility Areas
Senior Business Relationship Management
- Own relationships with senior and executive stakeholders across business units.
- Act as a trusted advisor, aligning data initiatives to commercial strategy and priorities.
- Proactively identify opportunities where data and analytics can drive value.
- Represent the Merchant Data function in leadership forums and strategic discussions.
- Manage competing priorities and expectations with transparency and professionalism.
Requirements Leadership & Demand Management
- Lead discovery for complex, high‑impact data and analytics initiatives.
- Produce high‑quality, structured requirements that enable clear delivery outcomes.
- Support pipeline governance, prioritisation, and escalation of constraints.
- Define standards for requirements quality across the advisory team.
- Contribute to business cases for major data investments.
Insights Playback & Mentorship
- Lead delivery of insights to senior audiences with clear commercial framing.
- Partner with Analytics & Insights to shape narrative and business meaning.
- Ensure outputs move stakeholders from understanding to action.
- Mentor and guide Business Advisory team members.
- Act as escalation point for complex stakeholder or delivery challenges.
Qualifications & Experience
Essential:
- Bachelor’s degree in Business, Commerce, Engineering, Information Systems, or related field
- 8+ years’ experience in business analysis, advisory, consulting, or similar
- Strong experience managing senior (executive‑level) stakeholder relationships
- Proven ability to lead requirements discovery and structured analysis
- Experience with demand/portfolio management processes
- Strong exposure to data, analytics, and insight delivery environments
- Demonstrated ability to present to senior stakeholders and drive decisions
Advantageous:
- Experience in fintech, payments, or financial services
- Understanding of modern data platforms and analytics environments
- Experience building business cases for data or technology investments
- Experience mentoring analysts or advisory professionals
Closing Date 19 May 2026
go to method of application »
Role Purpose
- Own and operate the core operational functions specific to the Payments business, including settlement, recons and queries (FinOps), and contracts management, while acting as the business owner of the Payments operating model across platforms.
- The role ensures end-to-end integrity across the Payments lifecycle — from contracted merchant onboarding through to transaction processing, settlement and financial visibility — across Card Present, E-commerce and Alternative Digital Payments (ADP).
- Acts as the senior acquiring SME with mandatory business sign-off authority on all Payments-impacting platform and process changes.
- The scope of the role is designed to evolve as the operating model matures, with the mandate to actively shape and refine the PayOps function in collaboration with the broader COO structure over time.
Key Accountabilities
Settlement Operations
- Own end-to-end settlement execution (ISO & PayFac)
- Manage settlement engine as sub-ledger to ERP
- Oversee settlement cycles, funding and exception handling
- Ensure reconciliation alignment with ERP control accounts
Recons & Settlement Queries (FinOps)
- Own reconciliation-as-a-service
- Manage settlement-related merchant queries
- Resolve reconciliation breaks and discrepancies
Settlement = execution | FinOps = reconciliation & queries
Contracts Management
- Own the validation and integrity of Payments-related contract and subscription data within the broader merchant contract structure
- Validate merchant setup pre-activation and post-fulfilment
- Ensure CRM data accuracy prior to downstream system integration to switch and settlement engine
- Safeguard alignment between contracted products, installed solutions and system configuration
- Operate within a single customer, multi-product contract framework, where commercial ownership and pricing decisions remain with Growth
Payments Operating Model Ownership
- Business owner of the Payments operating model across CRM, Switch, Settlement, Billing, ERP and the Merchant Transaction & Settlement Hub
- Govern hybrid acquiring structure (ISO/PayFac, dual acquiring)
- Ensure integrity of merchant lifecycle, settlement and billing flows
Platform Governance & Sign-Off
- Mandatory PayOps business sign-off on all changes impacting Payments
- Mandatory PayOps business sign-off on any platform or configuration change — including fraud engine changes initiated by Product — where the change has downstream impact on settlement execution, merchant financial positions, or reconciliation processes
- Ensure upstream changes do not break downstream settlement, reconciliation, or servicing processes
Merchant Transaction & Settlement Hub
- Own the Transaction & Settlement Hub capability
- Define transaction-to-settlement data model and business rules
- Ensure consistent, near real-time visibility across platforms
- Support merchant visibility, reconciliation and query resolution
Operational Insight & Improvement
- Identify systemic issues across operations, platforms and integrations
- Drive process and platform improvements with Product and Technology
Fraud Integration into Settlement Processes
- Own the business rules governing how fraud outcomes — holds, releases, reversals and chargebacks — are reflected in settlement execution and merchant financial positions within CPS
- Define and maintain the operational framework for fraud outcome processing across ISO and PayFac settlement models, including under dual acquiring and card scheme routing scenarios
- Serve as the PayOps interface to Product on fraud engine behaviour where outputs affect settlement or reconciliation — input and sign-off authority, not engine ownership
- Ensure reconciliation processes correctly account for fraud-related settlement adjustments, and that breaks arising from fraud outcomes are identified and resolved within PayOps
Acquiring SME & Internal Advisory
- Serve as the internal acquiring authority and primary SME for Product, Technology and operational teams on acquiring models, flows and settlement implications
- Ensure solutions and platform changes align to the Payments operating model requirements
Commercial & Pricing — Operational SME Input
- Serve as the operational and settlement SME for Payments pricing discussions initiated by Growth and Finance
- Provide input on the acquiring cost, settlement, and operational implications of proposed pricing structures and deal terms
- Support profitability analysis where settlement economics or acquiring costs are a required input
- Respond to budget and forecast requests with Payments-specific cost and settlement data — input only, not ownership of the budgeting or pricing function
Key Performance Indicators
- Settlement accuracy rate and exception resolution turnaround
- Reconciliation break resolution within defined SLA
- Platform sign-off compliance — no Payments-impacting change deployed without PayOps authorisation
- Merchant query resolution rate and time-to-resolve
- Zero incomplete or inaccurate merchant records passed to switch and settlement engine at activation
Minimum Qualifications
- Relevant degree in Finance, Accounting, Information Systems or equivalent
- CA(SA) or equivalent professional qualification preferred
Experience Required
Mandatory
- 8–12+ years’ experience in payments and/or acquiring environments
- Strong experience in settlement operations, reconciliation and fund flow management
- Practical understanding of ISO and/or PayFac models
- Experience working across payments platforms (e.g. CRM, switch, settlement, billing or ERP)
- Proven ability to own and manage operational functions
- Strong process, control and data integrity mindset in a regulated environment
- Proven experience leading and developing operational teams
Preferred
- Experience in hybrid acquiring environments (multi-bank, dual acquiring)
- Exposure to end-to-end payments lifecycle across platforms
- Experience working with Product and Technology teams
- Understanding of payments pricing and commercial structures
- Familiarity with SARB/PA regulatory obligations and card scheme rules
- Financial qualification (e.g. CA(SA)) or equivalent
Closing Date 29 May 2026
go to method of application »
Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 26 May 2026
go to method of application »
Job Description
- We are looking for an experienced Head of Engineering to lead engineering across our Merchant (Acquiring) Division. This is a senior leadership role for someone who understands how to build and run technology in a high-volume, always-on payments environment, and who is excited by the opportunity to help shape the future of merchant and acquiring solutions in South Africa.
- You will be responsible for leading engineering across the division, ensuring our platforms are secure, resilient, scalable and built to support merchant growth. The role covers engineering leadership, application development, platform performance, architecture, delivery, technology strategy and the responsible adoption of AI and emerging technologies.
- This is an opportunity to work at the centre of a fast-moving fintech environment where engineering has a direct impact on merchant experience, transaction performance, customer trust and business growth.
What you’ll be doing
You will:
- Lead all engineering teams and engineering outcomes in the Merchant (Acquiring) Division
- Shape the engineering operating model, standards and delivery practices
- Define and guide architecture and platform strategy
- Oversee engineering across merchant-facing products, internal systems, APIs and supporting services
- Drive platform availability, transaction performance, resilience and security
- Partner with Product, Operations, Customer Experience, Risk, Security and other key stakeholders
- Build and grow strong engineering leaders and technical teams
- Support platform modernisation while balancing the realities of existing systems
- Identify opportunities to apply AI and emerging technology responsibly and effectively
What we’re looking for
- We’re looking for a leader with strong engineering depth and proven experience in payments, fintech, banking or another regulated environment.
You should have:
- A relevant degree in Computer Science, Engineering, Information Systems or similar
- 15+ years of progressive engineering experience
- At least 7 years in senior leadership roles managing teams and leaders
- Experience leading engineering in high-scale, transactional, customer-facing platforms
- Strong understanding of modern architecture, cloud and engineering delivery practices
- Hands-on technical roots in software engineering or architecture
- Experience working in environments with strong regulatory, compliance and security requirements
Experience that will stand out
We will be especially interested in candidates with experience in:
- Payments and acquiring
- Card schemes, ISO 8583, EMV and POS ecosystems
- Switching, settlement and merchant services
- Cloud transformation and platform modernisation
- PCI DSS, data protection and regulated platform operations
- South African financial services or fintech environments
What will make you successful
You are likely to thrive in this role if you:
- Can lead at strategic level while staying close to engineering realities
- Have the judgement to balance delivery, modernisation and platform stability
- Know how to build strong teams and grow leadership capability
- Are comfortable operating in a fast-paced environment with high accountability
- Understand that great engineering starts with understanding the merchant and customer experience
Closing Date 29 May 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail