Senior Manager, Fraud Preventions, Disputes & Recoveries at Standard Bank Group

JOB DESCRIPTION

To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing
client friction across all channels

QUALIFICATIONS

• CHNW 3-4 years Experience in managing fraud and customer experience as it relates to fraud for a multiple of retail banking products, payments, and platforms with specific
• experience in external fraud types such as application fraud, impersonation fraud,
• card fraud, payments fraud, cybercrime, and digital fraud. An understanding of the fraud systems to query or identify system issues, the data feeds and data management
• that will affect how Fraud Risk Management receives, interprets, and reports on fraud data
• Transactional Products & Services Client Solutions (TPS)
• 3-4 years Business knowledge of
• retail banking products such as Transactional, Card, Home loans, VAF, Insurance
• Total number of years’ experience: 5 years

ADDITIONAL INFORMATION

Behavioural Competencies

• Team Working
• Directing People
• Valuing Individuals
• Developing Strategies
• Empowering Individuals

Technical Competencies

• Strategic Planning and Reporting
• Strategy Definition
• Knowledge Management
• Fraud Detection and Management
• Risk Management