Senior Manager Pricing at Old Mutual South Africa

  Develop and manage the pricing strategy to support the growth and development of the business through a risk-based pricing model

• Accountable for the development and implementation of a pricing strategy and model across all product sets and distribution mechanisms nationally.
• Understand the end-to-end customer value chain to identify opportunities to improve the profitability of the product offering through risk based selection and / or product rationalisation / design.
• Manage rate change process for existing products and rate design & implementation for new products across platforms to ensure that the organisation operates on a profitable and financially viable basis through an optimised pricing model.
• Manage strategic price implementation and price strength analysis and reporting.
• Provide & analyse underwriting results for the organisation.
• Provide data specifications for connectivity and rate engines.
• Contribute to strategies and related processes to continuously grow the target market.
• Actively participate in the analysis and monitoring of the industry, target market and competitors to identify opportunities and threats.
• Build models to profit test changes to existing products as well and potential new products.
• Establish, monitor and review pricing principles for bundled products, new business and existing business that are relevant to the target markets.
• Review third party pricing models during due diligence and review processes and provide insights and advice on necessary changes.
• Deliver on projects and initiatives within agreed deadlines.
• Monitor market conditions, competitive landscape, regulatory and technological changes to ensure the pricing strategy remains relevant.
• Apply advances actuarial/statistical techniques in analysing pricing data.
   

Drive change methodology and ensure implementation across all projects

• Ensure project and change initiatives meet objectives on time and on budget by increasing user adoption and proficiency.
• Responsible for implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance by increasing benefit realization, value creation, ROI and the achievement of business results and outcomes.
• Provide customer and competitor insights that will guide product development and improve user adoption or uptake.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
   

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.
   

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the HR and IT teams to deliver required service levels.
   

Job Requirements

• Near or newly Qualified Actuary.
• 8 – 10 years’ experience working in the general insurance industry.
• 3 – 5 years’ experience leading a team of actuaries.
• Strong knowledge of GLM pricing techniques.
   

Additional Details

• Strategic : Is able to understand, identify and acts on broader opportunities in order to drive longer term, value-adding change. Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
• Customer : Putting the customer at the heart of business decisions and driving to improve value for customers.
• Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Personal Mastery : Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
• Executing : Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.