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  • Posted: Oct 23, 2019
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Senior Manager Pricing

      Develop and manage the pricing strategy to support the growth and development of the business through a risk-based pricing model

    • Accountable for the development and implementation of a pricing strategy and model across all product sets and distribution mechanisms nationally.
    • Understand the end-to-end customer value chain to identify opportunities to improve the profitability of the product offering through risk based selection and / or product rationalisation / design.
    • Manage rate change process for existing products and rate design & implementation for new products across platforms to ensure that the organisation operates on a profitable and financially viable basis through an optimised pricing model.
    • Manage strategic price implementation and price strength analysis and reporting.
    • Provide & analyse underwriting results for the organisation.
    • Provide data specifications for connectivity and rate engines.
    • Contribute to strategies and related processes to continuously grow the target market.
    • Actively participate in the analysis and monitoring of the industry, target market and competitors to identify opportunities and threats.
    • Build models to profit test changes to existing products as well and potential new products.
    • Establish, monitor and review pricing principles for bundled products, new business and existing business that are relevant to the target markets.
    • Review third party pricing models during due diligence and review processes and provide insights and advice on necessary changes.
    • Deliver on projects and initiatives within agreed deadlines.
    • Monitor market conditions, competitive landscape, regulatory and technological changes to ensure the pricing strategy remains relevant.
    • Apply advances actuarial/statistical techniques in analysing pricing data.
       

    Drive change methodology and ensure implementation across all projects

    • Ensure project and change initiatives meet objectives on time and on budget by increasing user adoption and proficiency.
    • Responsible for implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance by increasing benefit realization, value creation, ROI and the achievement of business results and outcomes.
    • Provide customer and competitor insights that will guide product development and improve user adoption or uptake.

    Continuous improvement to ensure effective service

    • Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
    • Ensure adherence to organisational policies, practices and procedures.
    • Identify solutions to enhance cost effectiveness and increase operational efficiency.

    Service delivery to ensure customer satisfaction

    • Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
    • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
    • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
    • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
       

    Ensure cost efficiency through financial and corporate governance

    • Contribute to the development and implementation of fit for purpose budgets.
    • Manage supplier relationships, and budgets associated with projects.
       

    Manage quality people practices

    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the HR and IT teams to deliver required service levels.
       

    Job Requirements

    • Near or newly Qualified Actuary.
    • 8 – 10 years’ experience working in the general insurance industry.
    • 3 – 5 years’ experience leading a team of actuaries.
    • Strong knowledge of GLM pricing techniques.
       

    Additional Details

    • Strategic : Is able to understand, identify and acts on broader opportunities in order to drive longer term, value-adding change. Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
    • Customer : Putting the customer at the heart of business decisions and driving to improve value for customers.
    • Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
    • Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
    • Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
    • Personal Mastery : Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
    • Executing : Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.


     

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    Manager Claims Support

    • Register direct marketing claims in adherence with SLA.
    • Arrange assessment in adherence with SLA.
    • Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
    • Reduce/ maintain claims effectively.
    • Reduce/ maintain turnaround time of claims.
    • Ensure effective implementation and compliance of claims/ operational systems or procedures.
    • Ensure diary is maintained.
    • Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and newdocuments are actioned.
    • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
    • Share and transfer product, process and systems knowledge with colleagues
    • Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
    • Align own behaviour with the organisation culture and values
    • Achieve stipulated/agreed performance objectives
    • Actively participate in own professional development and career path.
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Adhere to specified standards, policies, practices and procedures.
    • Identify and recommend areas / ways to improve processes

    Job Requirements

    • Grade 12
    • Appropriate Insurance Qualification
    • FAIS Credits
    • 1 - 2 years’ relevant Short Term Insurance Claims experience
    • Call centre experience

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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