People Partner (UK & US Clients) at Huntswood

About the job

Please note: This role is fully on-site (5 days per week in our Cape Town office), working 9am–6pm, with some flexibility required on occasion to support US‑based hours.

• To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Role Profile:

Industrial/Employee Relations:

• To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
• To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements , grievances, and disputes.
• Mitigate and defend Industrial relations risk at the CCMA.
• Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
• Driving Employment Equity and ensuring adherence to policies.
• To ensure compliance to legal, business and client requirements.

Performance Improvement:

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Promotes performance management and calibration sessions.
• Proposes changes for continuous improvement.
• Identifies poor performers and implements measurable change to yield positive outcomes.

Engagement:

• Acts as a single point of the contact for the employees and managers in the business unit.
• Proactively supports the delivery of People Processes.
• Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions
• Analyses client feedback and processes and use this feedback to ensure service enhancements.
• Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
• Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
• Presentation of MBR and suggestions about change management
• To provide meaningful reporting to facilitate business decisions.

Absence Management/Attrition:

• Reviewing exit information and driving positive change.
• Performing stay interviews.
• Identifying proactive measures reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.

Reporting:

• Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.

Design & Delivery

• Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects

Experience/Qualifications

• Grade 12 or equivalent NQF level qualification
• Tertiary qualification or equivalent NQF qualification
• 5-7 years’ experience in a Human Resources or Management role
• Previous experience in a call centre advantageous
• Strong MS Excel and PowerPoint skills