Senior Manager: Product Delivery at Blue Label Telecoms

Job Description
JOB PURPOSE

• We are looking for a Senior Manager - Product and Delivery with 15-18 years of experience to lead product and delivery functions across multiple squads. Reporting directly to the Head of Product Orchestration Design and Delivery, the role requires managing high-level strategic initiatives, ensuring cross-functional collaboration, optimizing resource utilization, and handling complex project delivery challenges. The Senior Manager will oversee end-to-end program delivery, align resources with business objectives, and drive operational excellence

RESPONSIBILITIES

• Strategic Program Leadership
• Lead strategic group-level programs, ensuring alignment with organizational goals and objectives. Craft a strategic roadmap that anticipates industry trends, identifies opportunities for innovation, and ensures the organisation's competitive position.
• Executive-Level Collaboration
• Collaborate directly with senior executives to translate business strategies into actionable project deliverables
• Cross-Functional Leadership
• Build strong partnerships between product, development, QA, business analysis, and scrum masters, fostering cohesive, high-performing teams
• Create a culture of open communication and cooperation, ensuring that technology initiatives are closely aligned with the broader business objectives by breaking down silos, promoting cross-functional teamwork, and facilitating a shared understanding of how technology can drive organisational success
• Delivery Governance
• Set and enforce standards for delivery, managing resource allocation, timelines, and dependencies. Contribute to the maturity agile methodologies and the continuous improvement of development workflows
• Budget and P&L Management
• Oversee the financial health of programs and projects, managing budgets, Profit & Loss (P&L), and ensuring alignment with financial goals
• Monitor and report on financial performance metrics
• Resource and Capacity Planning 
• Support leadership by providing insights into current and potential resource capacity, budget utilization, and optimization
• Ensure efficient allocation of resources across teams to maximize productivity and meet delivery objectives
• Be proficient in overseeing the performance of the entire department, ensuring that its activities align with the organisation's strategic goals and objectives
• Define key performance indicators for the team, establish performance expectations, and implement mechanisms for regular evaluation
• Drive a high-performance culture, foster collaboration among team members, and provide strategic guidance to achieve departmental and organisational goals
• Risk and Issue Management
• Proactively identify risks and constraints, resolving issues to ensure successful program outcomes
• People Leadership
• Lead, mentor, and develop a team of project managers, product leads, and other delivery professionals.
• Alignment of IT with Business Goals
• Ensuring that the IT strategy is closely integrated with and supports the overarching business objectives
• Identify opportunities where IT can contribute to business success, enhance operational efficiency, and drive innovation
• Risk Management
• Assess and mitigate risks associated with the organisation's technology strategy and architecture
• Be well versed in industry regulations, security standards, and potential challenges that may impact the business
• Develop strategies to address risks, ensuring compliance, and implementing measures to safeguard the integrity and security of technology systems.
• Personal Capability Building
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function
• Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media

Job Requirements
BEHAVIOURAL COMPETENCIES

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Collaborates
• Business Insight
• Cultivates Innovation
• Decision Quality

EDUCATION

• Matric
• Relevant Bachelor's Degree

EXPERIENCE

• 15-18 years in product management, program delivery, or a related field, with a proven track record of leading large-scale initiatives