Senior Manager: Recoveries at Nedbank

Job Purpose

To manage teams who maximize recoveries at optimal cost on accounts that failed in Collections and/or due to legislative processes by implementing operational and/or regulatory recoveries strategies and processes in order to achieve Nedbank's strategic objectives.

Job Responsibilities

• Drive delivery of departmental budgets by  ensuring  adherence to budget controls based on business needs and evaluate achievement against Key Performance Indicators/targets.
• Manage design and implementation of rehabilitation solutions by adhering to industry trends and regulatory requirements.
• Implement best practices in projects/processes and systems by  conducting research  and monitoring recovery strategies against scorecard deliverables.
• Enable delivery of business and management information by providing input/professional advice and knowledge to relevant reports.
• Manage the assets realisation through the statutory courts processes.
• Ensure client satisfaction and profitability by driving development and/or implementing rehabilitation solutions.
• Build and manage internal and external stakeholder relationships by managing adherence to service level agreements, policies and processes
• Collaborate with peers through engagement in relevant in forums and through knowledge sharing.
• Build relationships with members, direct reports and managers by building an environment conducive to team work, sharing knowledge and giving/receiving of feedback.
• Communicate relevant business information through monthly/quarterly reporting.
• Manage and monitor achievement of departmental strategy by planning and reviewing actual deliverables against planned deliverables and taking corrective action where needed.
• Obtain  mandate by  submitting to and obtaining approval from relevant governance committee/structures.
• Mitigate risk by implementing business risk management practices within business unit.
• Review internal processes and strategies by complying with regulatory  and statutory requirements.
• Plan resource utilisation by evaluating departmental productivity against scorecard deliverables.
• Manage work allocation by ensuring concentration risk levels are within acceptable thresholds.
• Enable decision making and group reporting by providing input  to relevant credit recovery forums.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• LLB - Law Degree
• Admitted Attorney

Minimum Experience Level

• 10 years related experience with 5 years at a leadership role within Collections/ Legal or Recoveries

Technical / Professional Knowledge

• Business administration and management
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Decision Making
• Building talent
• Continuous Improvement
• Driving for Results
• Planning and Organizing
• Selecting Talent