Senior Manager, SCM Control Tower, Air & Sea at DSV

Main Purpose of the Role:

• The Senior Manager, Supply Chain Management Control Tower (SCM) holds the responsibility and accountability for the daily operational quality standards delivered by the department teams.
• The Manager leads the department in all administrative and operational aspects of the daily business.

Duties & Responsibilities:

• Supervise staff on daily tasks.
• Monitor that all work assignments are performed on time.
• Train staff in accurate handling of defined work instructions.
• Support the staff in troubleshooting issues.
• Obtain strong working user experience with all operational tasks in SCM.
• Ensure timely and accurate billing of internal handling fee’s to DSV account owners and/or customers.
• Follow DSV ZA & SCM company standards for P&L, revenue and cost administration. 
• Responsible for keeping him/herself up to date on client and account management communicated information. 
• Develops relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.
• Ensure that DSV processes are meeting target services levels.
• Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
• Establish a very strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and SCM control tower.
• Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams’ involvement is required.
• Escalate to General Manager proactively on continues disputes, high level decisions and high-profile service issues and potential risk situations.
• Own SOP governance and compliance
• Lead strategic process changes
• Facilitate best practice and format on monthly KPI reviews with Ops and Super Users
• Interpret commercial documents and drive operational alignment
• Expert knowledge of freight forwarding and POM

Qualifications:

• Matric (Grade 12)
• B. Com Logistics/Supply Chain Management beneficial

Additional Computer Skills:

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Job-Related Requirements:

• Min. 10 years’ experience in freight forwarding industry

Other Minimum Requirement:

• Strategic thinking and decision-making
• High-level analytical and financial acumen Professional Knowledge
• Strong industry knowledge and Supply Chain understanding
• Software Skills
• Good command of Microsoft office programs
• Language Skills
• Good command of written and spoken and English