Senior Mngr: Organisational Resilience at Nedbank

Job Purpose
To implement effective Business Resilience/ continuity controls and the tactical management of the business continuity planning processes; for the Nedbank group to ensure the continuous operations during any incident or disaster.

Job Responsibilities -1

• Drive awareness of Business Continuity (BC) policies, strategies and frameworks throughout the Group through physical engagements, training and consultation sessions.
• Responsible for the implementation of BC strategies, frameworks and policies align with international best practice standards.
• Identify Business Continuity trends and stay abreast of changes within the local and international BC environment by performing benchmark assessments and recommendations on enhancements.
• Maintain Business Continuity best practice standards within the bank and regularly update templates on policies, standards and systems from trend analyses.
• Identify, analyse and assess impact of new regulations on the Business Continuity environment.
• Update and/ or change policy strategy framework to comply with requirements.
• Operationalise updates and changes and monitor compliance with all BC policies.
• Ensure Nedbank Group remains resilient and compliant to our regulators under any circumstance.
• Ensure that business impact analyses are conducted.
• Assess risks interrupting service delivery and availability and draw up Group-wide business continuity plans (Pandemic, Water Crisis, Blackout) to mitigate the impact.
• Co-ordinate the tactical response to managing crisis as per the Crisis Management Team.
• Manage the Business Continuity Planning system repository (templates, data imports, reports,emergency notifications) including continuous enhancements.
• Provide the tools and infrastructure to implement and maintain the BC programme including emergency management centres, emergency communications, business resumption areas and emergency consumables.

Job Responsibilities - 2

• Evaluate business results and how the Business Continuity Plan (BCP) has added value through continuous awareness and test outcomes or reduced the potential exposure of the business areas through the financial impacts of the business coupled with the quality of service from the Business Continuity Management (BCM) team.
• Ensure the readiness and capability of the cluster is directly proportioned to the efficiency and productivity of the BCM team member through cluster partnerships.
• Develop and distribute monthly exception reports to all clusters on the status of the BCP.
• Mitigate risk from a prevention perspective as part of Nedbank's BCM Policy.
• Build trusting working relationships with stakeholders.
• Develop and maintain sound working relationships by networking with all Business Units, risk officers and external stakeholders.
• Understand and meet all agreed client service and satisfaction objectives.
• Ensure that business unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
• Add value to the business by generating innovative ideas and encouraging team to generate innovative ideas and sharing knowledge.
• Manage performance of team members by implementing performance agreements and mentor and coach staff on identified performance gaps.
• Ensure an environment for optimal performance is created by identifying training and development needs and by recruiting and managing talent.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Information Technology or Project Management

Preferred Certifications

• Certification in Business Continuity Management;
• Certification in Information Technology Infrastructure Library (ITIL) ; 
• Certification with the Business Continuity Institute (BCI) - preferred

Minimum Experience Level

• 7 years’ experience in Business continuity planning and disaster recovery, risk management and managing a team of people

Technical / Professional Knowledge

• Budgeting
• Change management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• 20 % - Technical / Professional Knowledge and Skills
• 15% - Communication
• 15% - Decision Making
• 15% - Execution
• 15% - Delegation and Empowerment
• 10% - Facilitating Change
• 10% - Building Partnerships