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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
We are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.
Job Responsibilities
- Provide client services to investors via various communication channels.
- Providing technical support in terms of Collective Investment Schemes and retirement products.
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
- 2-3 years working experience as a Client Services Consultant within the Asset Management industry.
- Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
- A sound technical understanding of Collective Investment Schemes and Retirement product
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
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Job Purpose
To assist, plan and control of the underwriting department to profitably grow the risk book on an underwriting and administration basis, in line with Nedbank's business strategy.
Job Responsibilities
- Monitor underwriting requirements and decisions to ensure cost effectiveness of pricing.
- Manage and monitor underwriting decisions to ensure alignment with pricing.
- Provide input into budget determination around headcount and cost of landing business.
- Ensure transformational target are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Lead organisational change initiatives by providing direction and aligning to strategy and culture.
- Ensure issues raised in culture surveys are addressed and results are improved.
- Deliver a world class service through others by ensuring a client centric culture through required interventions
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Manage adherence to agreed SLAs.
- Assist in updating any service agreement/contracts in place as and when required, including annual review.
- Make formal presentations to all business stakeholders to promote and enhance stronger business relationship.
- Collaborate with internal and external clients through attending business meetings and presentations, and attending underwriting specific seminars.
- Manage and monitor financial underwriting decisions
- Accept and authorise high level risks within company guidelines.
- Assist with development, implementation and updating the underwriting rules outcomes based on current
- approach to specific impairments.
- Conduct underwriting audits bi-annually to ensure underwriting philosophy and decision-making in keeping with the risk appetite.
- Ensure automated work flow within the administration system is delivering the desired outcome.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
- Assist in managing performance of direct reports and hold them accountable.
- Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.
- Build depth of skills and knowledge in the team of managers.
- Ensure continuous improvement goals are achieved.
People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- B. Degree in Insurance / Commerce
- IISA
Type of Exposure
- Developing succession plans
- Developing resource plans to execute functional strategies
- Networking and building business relationships
- Building a community of leaders
- Managing business risks
- Conducting benchmarking and analysis to investigate improvement opportunities
- Making financial decisions
- Managing a department or area
- Developing a stakeholder management grid for the business
- Executing organisational change
Minimum Experience Level
- 10 years experience in underwriting with a minimum of 3 years in senior underwriter/management role in short term insurance.
Technical / Professional Knowledge
- Business administration and management
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Quality management and lean methodologies
Behavioural Competencies
- Adaptability
- Aligning Performance for Success
- Coaching
- Decision Making
- Building partnerships
- Driving for Results
- Planning and Organizing
Closing Date: 31st, March 2022
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Job Purpose
To implement effective Business Resilience/ continuity controls and the tactical management of the business continuity planning processes; for the Nedbank group to ensure the continuous operations during any incident or disaster.
Job Responsibilities -1
- Drive awareness of Business Continuity (BC) policies, strategies and frameworks throughout the Group through physical engagements, training and consultation sessions.
- Responsible for the implementation of BC strategies, frameworks and policies align with international best practice standards.
- Identify Business Continuity trends and stay abreast of changes within the local and international BC environment by performing benchmark assessments and recommendations on enhancements.
- Maintain Business Continuity best practice standards within the bank and regularly update templates on policies, standards and systems from trend analyses.
- Identify, analyse and assess impact of new regulations on the Business Continuity environment.
- Update and/ or change policy strategy framework to comply with requirements.
- Operationalise updates and changes and monitor compliance with all BC policies.
- Ensure Nedbank Group remains resilient and compliant to our regulators under any circumstance.
- Ensure that business impact analyses are conducted.
- Assess risks interrupting service delivery and availability and draw up Group-wide business continuity plans (Pandemic, Water Crisis, Blackout) to mitigate the impact.
- Co-ordinate the tactical response to managing crisis as per the Crisis Management Team.
- Manage the Business Continuity Planning system repository (templates, data imports, reports,emergency notifications) including continuous enhancements.
- Provide the tools and infrastructure to implement and maintain the BC programme including emergency management centres, emergency communications, business resumption areas and emergency consumables.
Job Responsibilities - 2
- Evaluate business results and how the Business Continuity Plan (BCP) has added value through continuous awareness and test outcomes or reduced the potential exposure of the business areas through the financial impacts of the business coupled with the quality of service from the Business Continuity Management (BCM) team.
- Ensure the readiness and capability of the cluster is directly proportioned to the efficiency and productivity of the BCM team member through cluster partnerships.
- Develop and distribute monthly exception reports to all clusters on the status of the BCP.
- Mitigate risk from a prevention perspective as part of Nedbank's BCM Policy.
- Build trusting working relationships with stakeholders.
- Develop and maintain sound working relationships by networking with all Business Units, risk officers and external stakeholders.
- Understand and meet all agreed client service and satisfaction objectives.
- Ensure that business unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
- Add value to the business by generating innovative ideas and encouraging team to generate innovative ideas and sharing knowledge.
- Manage performance of team members by implementing performance agreements and mentor and coach staff on identified performance gaps.
- Ensure an environment for optimal performance is created by identifying training and development needs and by recruiting and managing talent.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Information Technology or Project Management
Preferred Certifications
- Certification in Business Continuity Management;
- Certification in Information Technology Infrastructure Library (ITIL) ;
- Certification with the Business Continuity Institute (BCI) - preferred
Minimum Experience Level
- 7 years’ experience in Business continuity planning and disaster recovery, risk management and managing a team of people
Technical / Professional Knowledge
- Budgeting
- Change management
- Client service management
- Communication Strategies
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- 20 % - Technical / Professional Knowledge and Skills
- 15% - Communication
- 15% - Decision Making
- 15% - Execution
- 15% - Delegation and Empowerment
- 10% - Facilitating Change
- 10% - Building Partnerships
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Job Purpose
- Accurate assessment, investigation and processing of long term insurance claims.
- These claims will include death, disability and critical illness claims.
- Processing claims and assessing payment of benefits in accordance with the policy terms and conditions
Job Responsibilities
- With team Develop effective relationships with stakeholders
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy
- Monitor customer delivery and escalate exceptions to management.
- Ensure Service Level Agreements are met and exceeded.
- Identify risks to the company and escalate accordingly.
- Monitor claims received to ensure that duplication does not occur resulting in financial loss to the company.
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring; identifying and reporting trends in claims
- Drive and support effective teamwork within the department.
- Engage in appropriate training interventions to promote own professional development.
- Ensure to demonstrate the company's values on a daily basis.
- Adhere to organisational best practice and legislative requirements.
- Ensure effective claims management service delivery and support.
- Perform an efficient and accurate administrative function.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Comply with Service Level Agreements by adhering to self-imposed standards and timeframes.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge
Minimum Experience Level
- 3 – 5 years’ experience in a Claims environment
- Knowledge of Life Insurance advantageous
- Knowledge of insurance and industry legislation advantageous
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- OT qualification (or similar)
- Life Insurance qualification
Type of Exposure
- Working with a group to identify alternative solutions to a problem
- Completing various administrative duties (e.g.; answering phones; making copies; filing)
- Managing conflict situations
- Comparing two or more sets of information
- Tracking cost against a budget
- Capturing data
- Checking accuracy of reports and records
- Drafting reports
- Building and maintaining effective relationships with internal and external stakeholders
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Durban Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
- Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
- Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
- Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
- Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
- Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
- Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
- Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
- Monitor; track and control operational expenses to ensure that business results are delivered.
- Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma in Sales or Marketing
Minimum Experience Level
- 2 years or more Card Acquiring Sales experience
- Exposure to selling Card Acquiring Solutions to Corporate
- Extensive Cold Calling Experience (Hunter Mentality)
- 2 years or more Relationship Management Experience
Behavioural Competencies
- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
Technical / Professional Knowledge
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
Type of Exposure
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Drafting reports
- Sharing information in different ways to increase stakeholders understanding.
- Brainstorming ways of improving a product or situation
- Identifying trends
- Challenging the status quo with a view to improving the environment or peoples understanding
- Coordinating and securing buy-in from internal stakeholders
- Communicating job requirements and performance standards to others
- Using different approaches in new work situations business proposals
- Conducting a needs analysis
Closing Date: 30th, March 2022
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Job Purpose
- To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
- Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
- Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
- Engage with collaborative partners through collaboration forums and networks.
- Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
- Conduct business activities in line with internal and external service level agreements.
- Ensure service level agreements are adhered to by following business unit process and procedure
- Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Understand role relevant systems and processes and implement to minimise risk.
- Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
- Complete and submit relevant reports in accordance with operational requirements
Minimum Experience Level
- 4-5 years' Relationship management experience in the financial sector a must
- 2-3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
Qualification
- NQF Level 6 or Higher in a Financial or Business related field essential
- Matric / Grade 12 / National Senior Certificate
Requirement
- Valid driver's license and own reliable transport is essential
Type of Exposure
- Conducting gap, needs and root cause analysis
- Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
- Identifying trends
- Drafting and checking accuracy of reports and records
- Writing business proposals Preparing and delivering presentations
- Communicating complex information – written and orally
- Developing ways to minimise risks
- Working with a group to identify solutions to a problem
- Successfully selling banking solutions
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Influencing stakeholders to obtain buy-in for concepts and ideas
Technical / Professional Knowledge
- Banking knowledge and procedures
- Business writing, terms and definitions, acumen, and principles
- Communication Strategies
- Data analysis
- Industry trends
- Principles of project management
- Relevant regulator, software, and systems knowledge
- Research methodology
- Decision-making process
Closing Date: 25th, March 2022
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Job Purpose
To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Essential Certifications/Preferred Certifications
Type of Exposure
- Built and maintained stakeholder relationships
- Manage internal process
- Managed Process Results
Minimum Experience Level
- 3 - 6 years
- BA experience, Manage multiple IT Projects and exposure to complex projects, Business exposure, Industry Exposure.
Technical / Professional Knowledge
- Industry trends
- Principles of project management
- Research methodology
- Cluster Specific Operational Knowledge
- Information Technology concepts
- Problem solving skills
- BA Body Of Knowledge
Behavioural Competencies
- Decision Making
- Building partnerships
- Technical/Professional Knowledge and Skills
- Initiating Action
- Continuous Improvement
- Customer Orientation
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Job Purpose
To perform financial analysis on business data in order to leverage and communicate effectively with stakeholders; so as to add value to the businesss financial management strategy.
Job Responsibilities
- Have analytical capabilities by collating data from different sources, analysing and communicate to all stakeholder. Create Financial business case modelling for CAPEX projects.
- Communicate insights and ideas to stakeholders through meetings; presentations and generating reports.
- Build and maintain professional relationships with all stakeholders at all levels of the organisations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business performance by identifying and recommending commercial activities to uplift performance. Create new innovative value by identifying analytical opportunities within Nedbank.
- Identify business problems by analysing data and reports from various sources.
- Understand impact of scenarios or changes on the business by developing analytical tools for internal and external clients.
- Provide meaningful recommendations; explanations and highlights of concerns or anomalies by analysing and interrogating financial information. Ensure that financial business analysis is conducted in line with the set standards. Enhance processes; policies and procedures by researching; reviewing current documents and submitting recommendations.
- Ensure compliance by following policies and procedures and data integrity.
- Contribute to intellectual capital development by providing continuous motivation; mentoring; coaching and on the job skills training.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
- Ensure value is maintained by identifying opportunities and potential risk and addressing them.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Diploma: Financial Management , Advanced Diplomas/National 1st Degrees
Type of Exposure
- Problem solving
- Developing ways to minimize risks.
- Drafting reports
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase internal stakeholders understanding
- Brainstorming ways of improving a product or situation.
- Challenging the status quo with a view to improving the environment or people's understanding
- Communicating standards to others.
- Conducting a needs analysis
- Writing business proposals
- Comparing two or more sets of information
- Interacting with diverse people
- Identifying trends
- Checking accuracy of reports and records
Minimum Experience Level
- 3-6 years experience in Financial Services Environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Financial Modelling
Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Innovation
- Work Standards
- Technical/Professional Knowledge and Skills
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Job Purpose
To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Job Responsibilities
- Authenticate clients and transactions.
- Prevent fraud, risks and losses.
- Mitigate risks and meet legislative requirements.
- Provide client service and meet identified client needs.
- Issue VISA application letters based on client requests.
- Comply with risk standards and take corrective action.
- Minimise losses and ensure corrective action is taken as per procedure and policy.
- Balance and secure branch stock holding.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Seek opportunities to improve business processes and systems.
- Act as brand ambassador.
- Add value to Nedbank by supporting the implementation of new processes, policies and systems.
- Deliver on identified client needs and requirements.
- Build and maintain client relationships.
- Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
- Create synergetic internal relationships.
- Identify quality sales leads and enable cross-selling (without advising).
- Meet client information needs and facilitate the processing of sales.
- Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
- Reach individual and branch usage (touch points) targets.
- Remain current and stay abreast of Nedbank risk and compliance requirements.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
Minimum Experience Level
- Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Business Relevant Certificate or Diploma or Institute of Banking.
Type of Exposure
- Answering client questions
- Interacting with external customers
- Changing behaviour to meet the demands of changes at work
- Managing client expectations
- Interacting with diverse people
- Performing teller transactions
- Adjusting to a new work process
- Performing Foreign Exchange teller transactions
- Reconciliation cash and stock balances on hand
- Working with clients to solve client problems
Technical / Professional Knowledge
- Customer service principles
- Relevant product knowledge
- Branch processes and procedures
- Branch service offerings
- Corporate Governance & Compliance
- Cluster specific operations
Behavioural Competencies
- Building Customer Loyalty
- Applied Learning
- Collaborating
- Communication
- Managing Work
- Stress Tolerance
- Quality Orientation
Closing Date: 25th, March 2022
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Job Purpose
To be a leader in both strategy and innovation with the evaluation of existing technologies, as well as the development of strategic solutions and blueprints to solve stated business challenges. Perform architectural analysis, design and deliver based on collaboration with various business stakeholders.
Job Responsibilities
- Influence and collaborate within functional areas and across teams to design and create Software Deployment Pipelines. This is across multiple squads.
- Liaise with vendors to assist in the procurement of BizDevOps enabling technologies and services.
- Design and build-out full life-cycle of selected BizDevOps technologies.
- Contribute to the design and/or development, testing and evaluation of systems and infrastructure (Infrastructure as Code and Cloud technologies)
- Participate in the creation of BizDevOps patterns and practices for the enterprise
- Ensure and understanding of information management, data integrity, and security
- Conduct On-boarding, training and coaching for BizDevOps full stack teams
- Assess teams’ maturity in the enterprise and assist them with steps to improve their software delivery over a pre-determined period
- Manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Maintain and facilitate compliance with company, security and regulatory standards
- Foster innovation within the BizDevOps team to assist the team to continuously improve
- Coach entry level BizDevOps engineers
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree in computer science, math or software engineering or equivalent technical experience
- BSC Computer Science
- Cloud certification is preferred above fundamentals
Preferred Certifications
- One of the following certification would be advantageous: DevOps Certification, LPI, RHCE, RHCA, MCSE, MCSD,CSM,OCAJP,SCJA,OCPJP or any other technical certification
Type of Exposure
- Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.
- Knowledge and experience of how to build a continuous integration, continuous delivery and continuous deployment pipeline with an emphasis on quality
- Application of knowledge of release strategies
- Good understanding of monitoring techniques
- An understanding of security and automation with regards to DevOps practices and patterns
- Management and integration of tooling relegated to DevOps practices in a Cloud environment
- Experience with distributed version control systems like Git and Mercurial, Subversion, TFS (VSTS), Azure DevOps
- Must be able to branch, merge, write, test, commit and deploy code
- Needs to understand feature toggling for driving business value
- Experience in an agile development environment using Scrum and/or Extreme Programming
Minimum Experience Level
- 4+ years as a Software Developer in either or all of the following: Web Development, Windows Services Development, Mobile Development, Application Development, Back-end Development, Cloud Computing or
- 4+ years as a Systems Administrator on multiple platforms on-premise and in the Cloud
- DevOps experience in cloud deployment
- Azure and/or AWS experience
Technical / Professional Knowledge
- Java Development with J2EE and/or Springboot knowledge (Intermediate)
- JavaScript Frameworks(Angular.js, React.js,Aurelia.js,Vue.js) (Intermediate)
- Microsoft ASP.NET, .NET CORE, C#, VB.NET (Intermediate)
- Automation products such as Terraform, Chef, Ansible, SlatStack or Puppet (Intermediate)
- Administering either of the following Linux or Unix distributions RedHat Linux, Suse Linux, Devian, Ubuntu, AIX, SCO,HP/UX (Intermediate)
- Bash and/or PowerShell scripting (Intermediate)
Behavioural Competencies
- Influencing
- Collaborating
- Continuous Improvement
- Innovation
- Adaptability
- Technical/Professional Knowledge and Skills
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Job Purpose
To identify and develop products and services in line with Nedbanks strategic objectives.
Job Responsibilities
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
- Provide advice and drive the creation of business value through the alignment of business offerings to client needs.
- Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
- Ensure effective resource management by cooperating; influencing and inspiring others to deliver required business value and within agreed timelines.
- Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
- Create cost efficiencies through product or process innovation.
- Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
- Ensure client satisfaction by driving the development and implementation of solutions.
- Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
- Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
- Facilitate the accomplishment of work goals by building collaborative relationships.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant post grad qualification
Essential Certifications
- Industry/ Product specific
Minimum Experience Level
- 1 - 3 years in a product or service development role
Type of Exposure
- Built and maintained stakeholder relationships
- Completed Reports and Achieved Budgets
- Built a high performance culture
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Managed Transformation & Innovation
- Managed Financial and Business Results
- Managed Governance
- Managed Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Supported Transformation, Change and continued Improvement
- Provided operational support for Governance, Compliance and risk based assurance
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
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Job Purpose
To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3 - 5 years relevant experience in product management in banking or financial services
Type of Exposure
- Built a high performance culture
- Built and maintained stakeholder relationships
- Client and Relationship Results
- Delivered compliance risk management programmes and advice
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Manage internal process
- Managed Transformation & Innovation
- Managed Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Supported Transformation, Change and continued Improvement
- Provided operational support for Governance, Compliance and risk based assurance
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
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Job Purpose
To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.
Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Manage daily activities of direct reports by monitoring the staff output.
- Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Minimum Experience Level
- 5 years credit / credit assessment experience within a Banking environment. Business Banking Credit experience will be an advantage. Preference will be given to candidates that had exposure to and Agricultural environment.
- Nedbank Credit Assessment System knowledge – (EPIC, NTE, ACM and Staff ware will an advantage)
Qualification
- Matric / Grade 12 / National Senior Certificate
- NQF Level 6 or Higher in a Financial or Accounting / Management / Accounting / Analysis
Type of Exposure
- Working with a group and individually to identify alternative solutions to a problem
- Analysing situations or data that requires an in-depth evaluation of multiple factors
- Analysing and interpreting qualitative and quantitative data
- Interacting various levels of management
- Managing conflict situations.
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase clients understanding
- Preparing and delivering presentations.
- Providing professional advice/opinion
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
Closing Date: 31st, March 2022
Method of Application
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