Senior Network Engineer at CHEP

Position Purpose :

To be responsible for analyzing and operating all aspects of the network, making recommendations on key technology, architecture and vendor decisions, driving a common vision in a fast-paced global environment, and ensuring enforcement of key policies and practices across the infrastructure in an outsourced model

Major/Key Accountabilities :

• Responsible for all aspects of a large-scale global enterprise network’s performance, reliability, and security.
• Design, configuration, long-term planning, and operational support authority within a governance outsourced model
• Successful execution of large-scale enterprise network projects
• Defining essential network KPIs, development of measurement reporting, and achieve user satisfaction by maintaining SLA around quality, uptime, and resolution of high-priority incidents
• Early identification and notification of issues and risks, with appropriate mitigation actions as required
• Serve as a subject matter expert to stakeholders for all network related matters
• Develop financial and resource plans, purchase requests and work assignments including related budgetary forecasting, reviews and management
• Change Management experience, including assessment, impact, scheduling and controls
• Manages the development of quality assurance standards and best practices
• Effective vendor selection and vendor relationship management

Qualifications :

Mandatory Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or equivalent
• 10+ years senior-level experience with network infrastructure design, implementation, and operations (e.g., routing, switching, wireless, VLANs, IP addressing and wide area networks)
• 10+ years’ experience working within a global enterprise network environment and managing multiple vendors and service providers on a global scale
• Expert level knowledge of various enterprise network protocols and technologies including but not limited to TCP/IP, IP subnetting, VLAN’s, Ethernet, DHCP, DNS, QoS/CoS, TDM / PRI, SIP, DMVPN tunnels, GRE, NAT, PAT, EIGRP, OSPF, BGP, MPLS, Firewall technologies, Wireless protocols, and SD-WAN
• Experience and understanding working within an ITIL framework
• Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)
• Experience with unified communications/IP telephony, IVR, self-service or speech recognition systems; knowledge of Cisco Unified Call Manager, Call Manager, IPCC, Unity, Skype for Business
• Experience with Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ) environments
• Functional understanding of network financial management, ROI analysis and business case development
• Experience in administration and support call center solutions within large, highly complex organizations.
• Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable.

Experience :

• 10 years global network experience
• Microsoft Skype for Business (formally Lync) experience an advantage

Skills and Knowledge :

Preferred Certification:

• CCIE or CCNP
• PMP Certification
• ITIL or equivalent