Senior Network Engineer (Woodmead Block C) at Altron Managed Solutions

Job Description

We are looking for Senior Network Engineer who will be responsible for testing and analysis in all elements of network facilities, including power, software, produce complex, multi-network network designs and design policies, strategies, architectures, network optimisation, and documentation covering voice, data, text, email, facsimile and image.  This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet/Intranet and call centres.  Responsible for high-level problem resolution and network security policy implementation and monitoring  

Key responsibilities:​

• To provide infield support on network solutions, and the associated services
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
• Ensure that requests for assistance received via the Altron BSI Service Desk are attended to accurately and efficiently
• Where required, to provide customers with updates or feedback on calls that is logged on the call logging system 
• Assist Network team to meet identified SLA’s
• Actively support team on common goals and participate in high team performance.  
• Provide 24x7 technology platform and customer support on a rotating basis. 
• Continuous broadening of own technical skills and problem solving 
• Engaging in formal and informal knowledge transfer 
• Time management in accordance with Customer service requests and SLA  
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
• To perform junior level support for day to day operations 
• Be able to diagnose hardware and software related issues on Network equipment 
• Management of customer expectation and perception

Educational Qualifications:

• Matric, Diploma or Degree

Professional Qualifications

• OEM - High level certifications (Architect)
• Architecture specialisation

Years of Experience

• 8 - 10 years of progressive, professional experience with an OEM Architecture

Other requirements

• Demonstrated skills, knowledge and experience in Architecture
• Detail orientation, proven organisational skills and high degree of accuracy
• Working knowledge of relevant local labour legislation
• Practical knowledge of remuneration
• Strong oral and written communications skills
• Excellent negotiation skills
• Experience of partnering with line management and the Architecture team to produce long term Architecture strategie
• Good knowledge of Architecture systems.
• An understanding of employee engagement that is beyond the theoretical and can demonstrate it with practical examples of how to improve it in the workplace
• Excellent prioritisation skills
• Strong influencing and conflict resolution skills
• Excellent practical knowledge Human Capital Management theories and principles
• Strong practical knowledge of all areas of Architecture: change management, performance management, learning and development, workforce planning, Architecture analysis, tender development and input
• Ability to maintain supreme levels of ethical behaviour and confidentiality
• Strong management skills
• Strong analytical and problem-solving skills
• Ability to work independently and within teams
• Ability to initiate/manage cross functional teams and multi-disciplinary projects
• Ability to identify opportunities for improvement
• Ability to impart and share knowledge and skills
• Ability to work in a fast-paced environment and under pressure