Senior Operations and Business Support Systems Architect at Altron Bytes Systems Integration

Job Purpose

To provide new subscription based Platform as a Service to enterprise customers with strong focus on Software-defined Networking, voice, Internet, mobile and safe city solutions. We are in the process of consolidating and integrating multiple disparate and decentralised OSS & BSS systems, into a modern automated and centralised platform by applying systems best-practices via streamlining process and data flow.

We are looking for an experienced hands-on OSS/BSS software platform architect to review and analyse our current framework and lead our OSS/BSS re-design and systems integration project. This person will manage the exiting OSS/BSS systems, design, develop & deliver the new OSS/BSS integration best-practices, and oversee the adoption of all relevant stakeholders and users

Main Responsibilities:

• Lead business and technology solution architecture and design for Telecom Business Support System (BSS) i.e. CRM, Billing & Subscription management, Order Management, Inventory Management, Enterprise Product Catalogue, Configure-Price-Quote, and support.
• Lead business and technology solution architecture and design for Telecom Operational Support System (OSS) i.e. Service Provisioning and Activation, NMS and Service Assurance, Customer Service Management, Resource Inventory and usage
• Leverage telecoms experience with relevant Dynamics 365 and Astea platform knowledge to develop an optimal solution and leverage/exploiting API integration and automation.
• Actively participate in the requirements analysis, process definition, solution architect & design and development, reviews (internal & external) and presentation
• Act as liaison and representative of OSS/BSS system specialist and liaise with internal business and technology stakeholders for business process and requirements, to ensure that the solution meets the defined needs of the business objectives.

Stakeholder / customer management

• Engage with all internal stakeholders on their requirements and manage their expectations on the current OSS/BSS systems.
• Facilitate workshops with stakeholders, provide leadership to determine and define the appropriate Solution Architecture and Design
• Lead, Consult and communicate with Business units in the evolution of business/knowledge processes and supporting infrastructures
• Resolve application issues and system queries in a timeous manner, whilst keeping internal customers informed.
• Engage with all areas of the business and OPCOs to design & implement the new evolution of our OSS/BSS system.

Product architecture and lifecycle management

• Work with the Product Development Manager to understand the overall products and services environment, all related systems and producing the most appropriate architecture.
• Maintain and expand the OSS/BSS product platform as directed by the business strategy and future requirements for customer e-commerce and self-service portal.
• Lead the design & implementation of the new fully automate and integrated OSS/BSS platform to support current and new products and services.
• Provide key IT direction for Business capabilities and processes.

Overall responsibility for OSS/BSS platforms quality and performance

• Provide an acceptable level of product platform support services to the internal customer base.
• Provide an acceptable level of system availability and performance levels to the business.

Reporting & Administration

• Produce various operational performance and project progress reports at regular intervals.
• Work with the Product Development Manager on development budget requirements.

Team management

• Manage engagements with the various OPCOs systems shareholders and team members.
• Continue improving internal processes and ensure employees work as a cohesive unit.

Customer Consultancy Services

• Provide customer consultancy services pertaining to the OSS/BSS domain.

Training

• Provide and approve training material for existing and new systems.

Educational Qualifications:

• A formal IT or relevant business qualification is required
• Must be Subject Matter Expert in OSS and BSS domain
• IT network services training and extensive knowledge of the below products and services:
• SD-WAN, Internet, Cloud PBX, Voice, PTToC, DMR, eLTE, LAN, Wireless, Last-mile, Layer 2, Layer 3, MPLS, Public Cloud, NNOC, NMS and managed services

Professional Qualifications

• CCNA/CCIP R&S, HCNA/HCIP R&S or DATACOM (desirable)
• Strong understanding of Microsoft Dynamics 365 suite, Astea and other OSS/BSS products suite will be an added advantage
• Exposure and knowledge on eTOM, TAM and SID models specifically around Customer and Product domain
• A sound understanding of ICT industry practices and frameworks (SDN, MEF, TMForum etc)

Years of Experience

• Minimum of 7+ years of hands on experience on telecom wireline, wireless, mobile, last-mile and voice industry with minimum of 5+ years of experience in end-to-end OSS/BSS solution consulting, architecture and design
• Proven implementation experience with at least 2 large OSS/BSS rollouts in Telecom Wireline, Wireless, Mobile, Voice or SDN industry
• Understanding of OSS data and data protection
• Data Architecture, Business Intelligence and Data Warehousing, supporting both evaluation and logical design
• Business architecture experience, translating business demand into service areas aiding technical design
• Management of Information and Reporting across multiple domains; Finance, Sales, Customers, Products, Operations would be advantageous