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  • Posted: Jun 15, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Hello Group exists to create game-changing integrated consumer and business services for migrant and marginalised communities. Our services are co-created to be low cost, easily accessible and amazingly simple to use with technology at the very core. By constantly evolving for consumers and resellers we maintain market leadership and entrench the Hello G...
    Read more about this company


    Senior Operations Manager - Centurion

    Minimum Requirements


    • Experience in developing, building and maintaining partnerships
    • Report writing and report presentation
    • Strong negotiating and decision-making skills
    • Experience in budget management, forecasting, pricing, and account profitability review
    • Ability to build strong relationships and work effectively with all internal and external teams including sales, business development, marketing, and product management
    • Salesforce experience
    • Demonstrated ability to work independently and collaboratively in a fast-paced environment
    • Results-oriented mindset with a focus on achieving targets and delivering measurable business outcomes
    • Analytical skills to analyze market data, identify trends, and make data-driven decisions
    • Creative thinking and problem-solving abilities to develop innovative solutions and overcome business challenges


    • Suitable tertiary qualification
    • Minimum 5 years’ experience in operations service, sales, and/or retentions as a Manager

    Duties and Responsibilities

    Operations management

    • Oversee the day-to-day operations of the business, device management, and the work of Teams in area of responsibility (including Queries, Payout, and Compliance)
    • Develop and implement operational policies and procedures to improve productivity and efficiency using technology
    • Provide a high level of support to the Commercial team to ensure high level of customer service
    • Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
    • Reduce operational costs, improve resource utilisation, and increase productivity within the company operations
    • Manage and monitor the performance of the Ops team

    Product, partner and technical management

    • Analyses data and find patterns that may identify risks in the products and escalate
    • Regularly review system and app functionality to further enhance process (admin, compliance, Sign-up and Customer app)
    • Ensure all partners have appropriate operational SLA’s in place to deliver on strategic objectives
    • Ensure alignment with strategic objectives, overseeing cross-functional collaboration between teams, and maintaining a keen focus on timelines and resource allocation
    • Implement successful agile methodologies and the continuous improvement of development workflows
    • Creates, maintains, and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance

    Collections management

    • Strategic and best practice thought-leadership within the Collections department to enhance operational competencies
    • Executes the collections and recovery strategies aligned with the overall company strategies
    • Manages and monitors the performance of collections agents
    • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company
    • Manage statistical information to address customer retention and collections performance

    Method of Application

    Interested and qualified? Go to Hello Group on to apply

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