New Job Openings at Hello Group

Minimum Requirements

Requirements:

• Grage 12 Senior Certificate
• Strong communication skills (verbal, written and interpersonal)
• Excellent Administration skills
• Excellent Typing Skills

Duties and Responsibilities

• Job Summary: We are looking for a FICA Administrator at to join our team. The ideal candidate must have 0 to 1 year of experience working in a business intelligence or analytics role. The successful candidate must will be responsible for customer service, Office Administration and FICA Administration.

Responsibilities:

• Customer Onboarding and Maintenance
• Compliance (FICA/RMCP) Knowledge 
• Compliance Monitoring 
• Admin Duties
• Compliance Management Reporting 

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Minimum Requirements

SKILL REQUIREMENTS/PERSONAL COMPETENCIES

• Experience in developing, building and maintaining partnerships
• Report writing and report presentation
• Strong negotiating and decision-making skills
• Experience in budget management, forecasting, pricing, and account profitability review
• Ability to build strong relationships and work effectively with all internal and external teams including sales, business development, marketing, and product management
• Salesforce experience
• Demonstrated ability to work independently and collaboratively in a fast-paced environment
• Results-oriented mindset with a focus on achieving targets and delivering measurable business outcomes
• Analytical skills to analyze market data, identify trends, and make data-driven decisions
• Creative thinking and problem-solving abilities to develop innovative solutions and overcome business challenges

EDUCATION AND EXPERIENCE

• Suitable tertiary qualification
• Minimum 5 years’ experience in operations service, sales, and/or retentions as a Manager

Duties and Responsibilities

Operations management

• Oversee the day-to-day operations of the business, device management, and the work of Teams in area of responsibility (including Queries, Payout, and Compliance)
• Develop and implement operational policies and procedures to improve productivity and efficiency using technology
• Provide a high level of support to the Commercial team to ensure high level of customer service
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions
• Reduce operational costs, improve resource utilisation, and increase productivity within the company operations
• Manage and monitor the performance of the Ops team

Product, partner and technical management

• Analyses data and find patterns that may identify risks in the products and escalate
• Regularly review system and app functionality to further enhance process (admin, compliance, Sign-up and Customer app)
• Ensure all partners have appropriate operational SLA’s in place to deliver on strategic objectives
• Ensure alignment with strategic objectives, overseeing cross-functional collaboration between teams, and maintaining a keen focus on timelines and resource allocation
• Implement successful agile methodologies and the continuous improvement of development workflows
• Creates, maintains, and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance

Collections management

• Strategic and best practice thought-leadership within the Collections department to enhance operational competencies
• Executes the collections and recovery strategies aligned with the overall company strategies
• Manages and monitors the performance of collections agents
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company
• Manage statistical information to address customer retention and collections performance

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Minimum Requirements

• Bachelor’s degree in Human Resources or equivalent.
• Relevant work experience as an HR Generalist or Junior HRBP.
• Exposure to Performance Management and Employee Relations (Required).
• Exposure to Recruitment and Talent management (Required).
• Good understanding of labour legislation and other applicable legislation such as EE, WSP/ATR and BBBEE.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).
• Financial Services-specific experience (Advantageous).

Duties and Responsibilities

Business Unit Support and Administration

• Build and maintain relationships with key stakeholders and all staff within allocated Business Units.
• Work with Business Units to translate business needs into HR requirements.
• Support and guide employees in understanding HR policies and services.
• Ensure high-quality of services are delivered to business units (i.e., timeliness, accuracy, efficiency, and responsiveness).
• Partaking in the development and implementation of strategies such as Recruitment, Training & Development, and Employee Engagement.
• Facilitate and process statutory compliance reporting such as BBBEE, WSP, ATR, and EE.
• Ensure submission and preparation of payroll-related documentation before payroll cut-off.

Talent Management

• Identify talent retention, engagement and reward strategies.
• Follow an end-to-end recruitment process including sourcing, screening, selecting, and hiring.
• Employee onboarding and conducting probationary reviews for all new employees.
• Facilitate the Training and Development interventions by conducting training needs analysis and making recommendations and facilitating and implementing career development interventions.
• Identify, coordinate, and facilitate relevant HR workshops/interventions/initiatives.
• Facilitate a bi-annual performance management process on Sage 300 People.
• Compilation of job profiles for the business unit (proofreading and amending KPAs and KPIs as and when required).
• Employee off-boarding.
• Statutory reporting
• Reporting on EE and WSP/ATR for the respective entity within the Hello Group of Companies.
• BBBEE Reporting.

Labour Relations

• Facilitate and assist all relevant stakeholders with drafting warnings, investigating alleged misconduct, setting up disciplinary and incapacity enquiries and promoting grievance procedures.
• Representing the company at CCMA on both Conciliation & Arbitration level

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Qualifications

• Bachelor’s degree in Marketing, Business, or a related field.

Skills, Knowledge and Experience:

• Proven experience in digital marketing and social media management, preferably in a similar industry.
• Strong knowledge of digital marketing techniques, including SEO, SEM, email marketing, content marketing, and social media advertising.
• Proficiency in using digital marketing tools and platforms, such as Google Analytics, Facebook, LinkedIn, TikTok, Instagram, YouTube, etc.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Creative mindset with the ability to develop engaging and innovative marketing campaigns.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• A passion for staying up-to-date with the latest digital marketing trends and technologies.

Duties and Responsibilities

• Develop and execute comprehensive digital marketing strategies to drive brand awareness, customer acquisition, and engagement.
• Manage and optimise all company social media platforms, including content creation, scheduling, and community management.
• Conduct market research and competitor analysis to identify new opportunities and stay ahead of industry trends.
• Analyse campaign performance data and provide insights to optimize marketing efforts and achieve business goals.
• Collaborate with cross-functional teams to ensure consistent brand messaging across all digital channels.
• Stay up-to-date with the latest digital marketing tools, trends, and best practices, and implement them to enhance marketing effectiveness.
• Monitor and report on key performance indicators (KPIs) to measure the success of marketing campaigns.